Nothing short of UNBELIEVABLE…read more
Working with Audio Professionals NW falls squarely in the philosophical bucket of "Great, competent people - who actually care - make THE difference in any industry."
I sit on the board of a professional organization here in Portland, and we host events throughout the year which require audio/ video services. There's no room for error when 100 paying attendees are waiting for a video to load, a presentation to display, or a panelist's answer over a PA system.
But Audio Professionals NW had me covered, and from moment one.
Our main contact was responsive over email and phone, and was even right on the ball when I needed him to work directly with the venue for our event. He stepped in, responded quickly, and always owned it. Best of all, I really felt I was in good hands because he used phrases like "No problem at all" and "We've got you covered." At one point, he replied to a long email I sent that had a ton of questions, by responding with numbered bullets, with each bullet being an answer to one of my questions, just to make sure he addressed everything clearly. It really made me trust their attention to detail.
The tech who arrived for our event was a legit AV professional - he wasn't some washed up, hungover audio dude who just happens to know how to run a digital mixer.
Not only did he know his stuff, but he knew MY stuff - he was able to tweak my own laptop when it was causing display problems....and I'm a tech geek.
But he was also a service professional, and here's why:
- He arrived exactly at the time he promised at our venue.
- He set everything up without any hitches (not one "hmmm...I wonder why that's not working" moment. Translation: no stress for me.)
- He tested everything multiple times to make sure it was perfect...and did it 45 minutes earlier than I had expected to start testing, which was a huge timing win.
- He got the volumes right on every single element - all the mics, the video, the general room volume, etc. We didn't need to adjust anything even once during our event. (The equipment was either new and/ or in great working condition. It was spotless and current.)
- The wireless microphones were all fully charged, so we had six hours of time on them. (This is a detail that requires foresight, yet which is vital to any event.)
- He made an effort to make everything LOOK good - the projector table, the mic stands, the wires, etc.
- He was nice, never impatient, and totally reassured me about every little question I was nervous about.
- He even returned at exactly the time he and I discussed, then cleaned up, and was on his way as if he'd never been there. Professional, easy to work with, and unobtrusive.
Even my colleagues came up to me after our event to say the AV was amazing. Nobody EVER does that about the AV!!
The difference is that Audio Professionals NW were extremely COMPETENT and actually CARED to get it right and CARED to be decent people in the process. It's those traits that make Portland the place that it is, and, quite honestly, it's those traits that keep the world from turning into a heap of steaming manure.
How many times do you hire a company - for any service - and they just do the minimum, and YOU'RE the one left with the stress and the troubleshooting, having to manage THEM?
Now think of the exact opposite and you have Audio Professionals NW.