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    DIY Luxury

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - DIY Luxury

    Custom cabinet construction

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    3 years ago

    I've worked with James for 5 years. He is honest, and always stands behind his work. Highly recommended giving him a chance.

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    William Henry - Discoloration of metal

    William Henry

    (3 reviews)

    $$$$

    I bought a knife brand new in September 2024. After having for about 9 months it started to…read morediscolor on the frame all inside the knife. I also has splitting on my knife sheath. My knife is the JEROME B12. I contacted bill Matthew's who is a representative at William Henry. He explained that the knife frame was made of nickel silver and not sterling silver like my certificate stated. (Look at the pictures of my certificate and corresponding messages.) I kindly explained that I would like to return the knife for a full refund since it wasn't what I purchased. I told him that I needed to return the knife because he misrepresented it. He replied with a statement claiming that it was mostly sterling silver and that he would not allow me to return it. The certificate clearly stated that the frame was sterling silver which contradicts his own words. Please advise If you own a Jerome b12 or any other knife made by William Henry. It could be fake or not the metal stone or material that they claimed originally. Bill Matthew's is a horrible customer relations person and is not a very bright individual. Don't deal with him if you have any issues. Please look at my pictures showing our correspondence.

    They said hey shipped my package by UPS. I never for the package. UPS stonewalled me and said they…read morehad to make a claim as the shipper. I produced all screen shots showing that I never signed for nor released UPS of any liability. I am out almost 4300.00 dollars. Looks like Justice Court for me to sue these guys for not assisting me all the could have!!

    DIY Luxury - cabinetry - Updated May 2026

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