I had one of the most terrible customer services experiences here imaginable…read more I ordered a beoplay A9 for £1699. Due to a change in personal financial circumstances, I sought to cancel the order a few days later. The shop refused to cancel the order. I was eventually left in the position of being offered a refund of slightly more than £500, with the rest (almost £1200) being a 'restocking fee'. The managing director, Mr Melville, dealt with the situation in an appalling way. He stated in emails to me that he had explained that the order was non-revocable when placed. He did not do so; his assertion that he did is factually incorrect. He also was very condescending in his response. Despite the fact that my personal circumstances had changed, in repeated emails he continued to refer to my initial enthusiasm for the A9. When a customer has indicated that they no longer want a product and (as I did) had proactively volunteered to pay a *reasonable* restocking fee, how does it assist to make comments like that? I asked him in my last call if he thought he was a decent businessman. He said he thought he was. You will need to draw your own conclusions, but I would have nothing further to do with this establishment. They have cheerfully deprived me of almost £1200.

I'm not sure about the free drinks the other reviewer mentioned, but this place definitely sells…read moremodern designs and electronics. I bought a wifi extender and a computer lap desk here, which were hard to find elsewhere in Ealing Broadway. I couldn't find a salesperson to explain the extenders to me, but the cashier rang me up quickly. Prices were on the higher side, but not ridiculous. Selection was fairly small, but larger than I expected.

This Waterstone's was an easy walk from our Hotel, both being across the street from Trafalgar…read moreSquare. I stopped in and ended up purchasing an historical UK-based non-friction thriller (Killing Thatcher). Past that, I thought I was back in the States at a Barnes and Noble. Except for the unique exterior building architecture, the store had very little soul.

This review is for the restaurant. We had lunch there one day last week and it was a very positive…read moreexperience. You place your order at the counter (where the young woman was pleasant) - and another pleasant person (a young man) brought our meals to us. The atmosphere was calm and the food was delicious (I had a goat's cheese & chutney panini, my husband had a turkey & cheese sandwich and he also had an iced caramel latte). The bill came to 10.65 pounds.

I'm never sure if Maplin is on the cutting edge or a UK version of Radio Shack, stuck in a time…read morewarp. Stopped here for some basic audio equipment and paid some decent prices. Surely I could have gotten it cheaper on Amazon, but I needed it same day.

I have been in this store to buy a hard disk. I didn't know products, prices but the service is…read morevery helpful. They can advise me, they know their products and their jobs. Beside, they doesn't search to sell you the most expensive product but only what you really need. Finally, I have bought a hard disk, 500 GB, USB 2... for 69£ and I'm not disappointing about it. If I need other electronics stuffs sure, I will go here.

Apple Regent Street is basically Apple's UK flagship store, the shop is absolutely breathtaking!!…read moreHuge windows with lots of light flooding in. I visited this store several times as a teenager, and I always remember coming in to use the iMacs for their free Internet, or to take those funny webcam pics with the filters on. On a serious note, this store is wonderful and the staff have always been very helpful. The store is extremely clean and well looked after. As with any Apple shop, they have plenty of products to choose from!

My wife and I went into Apple Store on Regent Street to collect wrist watches for my self and my…read morewife. This was a present for us from our daughter We were met by a young lady (her name was Sarah) in jeans with both her hands in her pocket. She kept her hands in her pocket all the while getting our watches and giving us a run down on the operation of these watches. She appeared least interested in looking after us. This is the most ill treatment we have received! I did not want to say anything for the fear of her not giving us the information we needed!

Was told to bring Mac in for repair by Apple Support. Asked Apple Support if it would actually be…read morerepaired since the computer is, "obsolete," (therefore would not be repaired). Was reassured 3 times that yes the computer would be repaired. Lugged the computer over to the Apple Store. Met with the Apple Genius who told me no, the computer would not be repaired - because it is obsolete..!. Amazing. Case was set up for this. Got the computer home, stored it and took it to 3rd party: CAD in Saunderton. Upon finally unboxing it I was shocked to see a crack on the screen that had emanated from a chip. Asked 3rd party if they were responsible for the crack, they said no - the damage was in the case notes. After some back and forth I was offered a free refurbished, replacement, screen. After mentioning that i thought that the Apple Store Reading may have also had something to do with it - the Genius unboxed it and I specifically remember a panicked look he gave me I tried to get in contact with somebody at Apple. The only option available was Apple Support again. I tried several times to speak to somebody which proved to be a complete waste of time and got absolutely nowhere. So I opted to try contacting Tim Cook himself. I was put in contact with somebody in the UK head office. He contacted the manager at the Apple Store who said the damage was there when it came in and, at any rate, the computer is, 'obsolete,' so they would not do anything. I was furious. I have tried contacting this character to follow up and to ask to speak to somebody more senior - he has completely ignored me. I was really looking for somebody t the Apple Store to speak to the Apple Genius. I was maybe naively expecting some frank honesty - but all I got was manger guff. I ended up going back to the The Oracle Apple Store myself and ended up speaking to the manager and he showed me the photo. Effetively w have this photo so tough luck pal) I left however upon walking away, I realised that the damage must have occurred when unpacked, the photo did not prove what he was asserting at all. I saw the genius earlier so went back to the Apple Store Reading. The genius was with a customer, so I sat nearby and waited. He asked me if I wanted something but i said its fine, I could see he was with an appointment, I was happy to wait. Shortly after that, he just asked me what i wanted. I had a conversation with him, in front of this other customer. He went to get the manager and came back afterward telling me the manager was refusing to come over because he had already spoken to me. Ultimately I asked him, "did you crack my screen?" He said that he could have done, it was possible.. maybe. I mentioned his panicked look when unpacking and he said there would be no CCTV footage anymore. I have now emailed head office again, and am not anticipating a response. I think this whole affair has been dealt with in the worst possible way. I have tried to reference the Apple Support communication but I suspect the hed office person hs no real interested in looking into any of this in great, or any, detail. That fact that I was sent in this place by Apple Support unnecessarily and the manager's attitude along with Apple head office ignoring me is just disgusting. Having used Apple products for over 20 years, I don't think I will ever use an Apple product again. I certainly will never enter an Apple Store again.

Apple Store migration resulted in permanent loss of my photos and documents…read more I had a very disappointing experience with Apple. On 11 December 2025 I purchased an iPhone at the Apple Store in Reading. An Apple employee performed the data transfer from my old iPhone and advised me to buy additional iCloud storage to ensure all photos would be backed up. My previous phone was taken by Apple under the trade-in programme. Later I discovered that a large part of my photo library (2021-2025) is permanently missing. Apple Support confirmed that the old phone had not finished syncing photos to iCloud before the migration, but by that time my old device had already been taken by Apple. The case was then incorrectly classified as "user caused". I did not delete the photos and relied entirely on Apple staff to perform the migration. Despite multiple attempts to contact the Apple Store Reading and sending a formal complaint to Apple UK, I have received no response. I expected much better support from Apple when a service performed by their staff results in permanent loss of personal data.

I took my Mac book pro to the apple store in kingston as the WiFi wasn't working properly…read more They quoted me over £200.00 to fix the issue. I decided to do a bit of shopping about when a friend of mine recommended that I get in touch with Ross at Electrobyte, so I gave him a call. He came out the same day to collect the laptop, he was very friendly and had loads of advice to offer me. The best part of it is I got my Laptop back the very next day and it literally cost me less than half of what apple had quoted me. I was VERY pleased with the service, I will definitely use him again and I will recommend him to everyone I know! 10/10 Well done!

Brilliant, superb and amazing…read more 1st class customer service, advice and value. It is quite a while since I have been there but I will go there when I next need stuff. Julian Richer tries to get customers for life and he certainly has that from myself. I have never heard a bad thing said about Richer Sounds. Julian Richer is a big advocate of customer service and his books on how to run a company are superb and a must read for any business owner. It certainly shows when you go to Richer Sounds that he practices what he preaches.

Over the years I've bought a few TV's and electrical items from Richer Sounds Swiss Cottage and…read morehave to say they've always provided a first class service. They pride themselves on offering the best possible customer service and cheapest deals. I do a lot of my shopping online nowadays so it is nice to be able to pop in to a shop and pick up your goods without having to wait for delivery. I always do a lot of research on prices when buying a new TV as I have to make sure I get a bargain. Family and friends often come to me for help buying electrical products too so I've spend a lot of time comparing prices and Richer Sounds are nearly always the cheapest. Having said that, once I did buy a new TV from them and then afterwards found it cheaper at another electrical retailer so called up Richer Sounds Finchley Road (http://www.richersounds.com/stores/london-swiss-cottage) to tell them and they were more than happy to refund the difference plus an extra £10! There aren't many electrical shops left in the local area (Swiss Cottage, Finchley Road, Belsize Park, West Hampstead, St Johns Wood etc.) so it's nice to be able to support a local high street shop and get the cheapest price and best customer service at the same time.