Good spot to get your duty free items. There was a wonderful employee that worked here and she got me going in the right direction. I was able to buy perfume and booze all in one spot.... Dirt free to boot! No tax's, however, you gotta carry these bags from airport to airport. What a pain in the ass!! The line was super long, but I'm guessing since I bought a significant amount she moved me to the front of the line!! Score! I was already super nervous about flying across the pond and this lovely lady Finona made this visit have a sweet ending! Thanks for having great employees! September 2023 read more

World Duty Free - Cosmetics & Beauty Supply Near Me - Hounslow, XGL

One of the rare duty free shops that I have actually made a purchase. Generally I find duty free shops to be more expensive than buying online, so I generally skip it. Though I noticed some of the fragrances had some decent pricing that was comparable to online prices. The selection of goods is pretty extensive as it includes cosmetics, fragrances, liquor and souvenir foods. There is more than one World Duty Free store in Terminal 5. I saw a satellite store at Terminal 5B and the prices were slightly different. For the best selection, I would recommend shopping at the main store in Terminal 5 unless you are already at one of the satellite terminals already and don't want to backtrack. read more

I typically avoid duty free shops but popped in here because the Fortnum & Mason displays caught my eye. I got my favorite salted caramel cookies for the same price as they are in London shops, so I was a happy camper! The one weird thing is that there were no cashiers...actually, no humans, at the registers near the tea area. I went over to the other side of the store and the one lady who was to be found rang me up. read more

One of the better stocked duty free shops I've experienced on my travels throughout the world. If you are after something they are likely to have it. Maybe not the brand you wanted but they'll have the product. However I do wish they had better trained staff. I couldn't find the port, so I asked an assistant on the floor where it might be. He conferred with a colleague as to where it might be. The reply was that they do not sell port. Turns out we were all standing in front of the port selection. I have manic male blindness as my excuse. Theirs? Also some products you can not buy if you're leaving the EU, and vice versa some products you can only buy if you're staying in the EU. Surely two duty rates would be preferable than to not be able to buy a product? Like I said it's one of the best duty free shops. America take note! read more

This is the biggest Duty Free store in T5. I had a few hundred DKK's I wanted to get rid of and I had space in my carry-on bag so, shopping I went. They have the typical perfumes, chocolates, cookies, candies, tea, alcohol, etc that you've seen in Duty Free shops everywhere. I have a specific brand of chocolates on my shopping list and that brand wasn't at the other shops at T5. Duty Free FTW! They had promos too. I also ended up with a new pair of sunglasses that actually fit my narrow head. They gave me Jelly Belly for free. So, I brought my items at the counter so I can pay and leave. Me: do you take kroners? Cashier 1 (who doesn't look/sound British): I don't speak French. Me: well, okay but do you take Danish Kroners? Cashier 2: yes, we do! Cashier 1 had the confused look on her face. Smoke much? read more

i recently went through the Duty Free at Heathrow Airport terminal 5.2 of the items I purchased ring up a higher price on the tillthan was shown on the ticket below the product. when I pointed this out I was told the assistant could not do anything about it as he had to find a leader. This he was unable to do and eventually another assistant on the tills refunded the difference. BEWARE WHAT YOU PAY!!! read more

MAC cosmetics specifically. Came into the airport looking well...pretty washed up and tired. Had to catch a flight to Rome, Italy Where I was meeting with family right away for dinner. This young lady, Dea came up to me and helped me find a foundation. Not only did she find a foundation for me, she rejuivtanted me and made me feel pretty again. I purchased several items but sadly they do not get commission. read more

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I bought a watch there yesterday, and while I'm still happy with the watch, the service rather dampened the fun. The fellow seemed nice enough at first, and he did try, again, at first, the make the experience a pleasant one, especially since I loved the watch I'd chosen. But then he got snarky. He was adjusting the links on the watch, and interrupted my work to work on someone else's. I pointed out I had a plane to catch (in under an hour, no less), and he goes, "They all say that." Snarky sales clerk, if you're reading this, you do realize you work in an airport? And that if you are helping someone, finish helping them unless they give express agreement to you helping someone else for a bit? read more

This review was for my visit on August 6th. Unlike their counterparts at LAX Tom Bradley Terminal, the English lady that was near the Clinique counter was absolutely helpful. She even gave me directions to the new bigger Boots store so I could pick up other products I needed. Such a pleasant experience, but shouldn't that be the norm? I have made many other purchases at WDF in Heathrow before and they have always been pleasant. read more

This is the primary duty-free shop in Heathrow Terminal 5, designed for easy access right after you pass through security. Quite large and initially appears to have a good selection of luxury and/or UK products. However, this outpost had a terrible selection of Ray Bans (pretty much at US retail price but if you have to pay VAT they could be cheap?), no Hendricks gin, no Creed products, no Moulton Brown, etc. Maybe my taste sucks, but it seemed very superficial and focusing on major global brands (eg Armani, CK, etc). I will say that the Whisky section was ridiculously large and totally out of control, so it is quite variable. In terms of prices on the items most people care about, cigarettes and booze, they weren't that great. 38 pounds for a carton of cigarettes is a ripoff unless you're comparing directly to taxed high street prices. Even on British Airways in-flight duty free, a carton of similar cigarettes was 29 pounds. My main beef with this store is that as a foreign traveler outpost, you have the option to choose how your purchase is denominated (USD, EUR, CHF, etc). However, if you choose anything other than GBP they charge you a 2.75% currency conversion charge. Stick with GBP and let your credit card deal with normal conversion (you are using a no-foreign transaction fee rewards card, right?) They did try to scare/scam me by saying if they ran it thru as GBP on my card, the exchange rate would be GBPUSD 1.84, which is nowhere near the fee I paid on all of my other UK purchases. Bollocks if you ask me. Another pro tip: for terminals 5B and 5C, there are smaller duty-free shops gateside, run by the same company. So if you're in a rush and just want the duty-free basics, you can go to your gate first, check the gate queue, and then hit up duty-free. Bottom line, TL;DR: items are overpriced and the store tries to scam you if you're not a Briton. read more

I bought Tea with strawberry 5.75 pond ($8.96) as souvenir. They have lots of selections for tea. Also I sampled cognac there, because I was asked to buy one for our family party in Sweden. I got really good cognac, which UK's King and Queen's favorite. Brits has pride for their own whisky, so they strongly recommended me to buy as well, but I politely declined. read more

Huge duty free store downstairs after you go through security. They have everything from sunglasses to cosmetics and fragrances to teas and chocolate to spirits and cigarettes. Not always a better deal than buying at home when I had looked at several items and comparing to the US prices. read more

I bought an Oreo tin case for home. Really good customer service. My ears were still blocked so there was some comedy in the situation.

One of the largest duty free stores at Terminal 5 Heathrow. You'll find everything from fragrances, alcohol, jewelry, chocolates, and everything else in between. Keep in mind that just because it's duty free, it doesn't mean they are great prices. You'll find better deals at other airports or at your local stores. read more

I am an American and enjoy following Englands Royal Family. The World Duty Free store had shortbread tins with pictures of the Royal Family on the tin. It is a wonderful collectable. read more

Just been to the world duty free Heathrow terminal 5 beauty shop. The staff named Canj was extremely helpful and welcoming. She assisted me to buy a good perfume. All the best to her. read more