I started going to this office in 2021 and I am so glad I did. I struggled with weight issues and period abnormalities for many years and they ran tests and discovered a tumor on my pituitary gland. They took immediate action and two and a half years later they still take amazing care of me. They are out-of-network because I have hospital insurance and I will still never leave them! They are responsive and communicative and the care I have gotten from Lauren Sanchez and Debbie Campbell has been amazing and caring. read more

I never saw Dr. Dixon Whitney, but I hold her responsible for the attitude and behavior of her staff. I waited three months for this appointment, but on the day of my appointment I was five minutes late and her staff rudely told me they were canceling my appointment and charging me a late fee. I have had three wonderful gynecologists in my life (four if you include my fertility doctor) and NEVER have I been treated with this level of hostility and condescension. I took time out of my day to be there and not only was I denied my appointment, but they have the gall to charge me a fee for a no-show then refused to reschedule. It's unbelievable and outrageous. They were so mean I was completely traumatized and am still shaking now remembering the encounter. Bottom line: If you can't treat people with basic respect and dignity you have no business practicing medicine. read more

Nothing but high praise for Dr. Dixon, the NPs and staff. I've been a patient for many years. Dr. Dixon expertly and with compassion, empathy, and good humor have helped me navigate the difficult menopause and post menopausal years. Thank you (and the husband thanks you lol). read more

I have been going to Dr Dixon's gynecology office for 13 years and I have never ever had a unpleasant sure experience on the contrary, . They are all so wonderful ,kind ,patient and really care about their patients. I was having some problems with pain, and some other issues that were troublesome I called, and they had mentioned I had forgotten and missed my annual exam for last year. But she laughed and said, but that's fine. Let's get you in here and see what's going on. We will worry about scheduling your annual later They had me in within two days.!! The wonderful PA Debbie figured out what the problem was, and then also set me up for some other treatment that I didn't even know was possible for my bladder ! She answered more questions about other things that have been going on with me, then even my primary or any other doctor that I have seen lately. I encourage and recommend anyone to choose Dr Dixon and her wonderful staff !!! read more

Warning! The staff is very rude and they need to learn some basic manners. Tanya and the office manager are condescending and unprofessional. Many people have complained about these two bitter individuals. They need serious training regarding customer service skills. The arrogant doctor is aware of this and does not seem to care. She had better wake up since she is running a business. Patients are unhappy and leaving. They need to get this information through their thick skulls. My daughters and I are taking our insurance and going elsewhere. read more

I can't believe these bad reviews of Dr. Dixon. I love her! I have been seeing her for approximately 2 years. At my first appointment, she spent over an hour with me covering many aspects of my health. At every appointment since, she has seemed genuinely interested in my well being. I will never forget her care and sincerity the first time I met her, it made such an impression on me. Dr. Dixon is straightforward, no-nonsense, and honest. If any person takes issue with her style, it may be that they don't want to hear the truth, because the truth sometimes hurts. I have never had any problems with staff. They have always been professional and courteous. I am grateful I found Dr. Dixon and her NP Debbie Malone is great too. I am going to be their patient forever! read more

I'm just curious if Dr. Whitney Dixon ever checks these reviews. Has she ever even had a discussion with her front desk staff about their ridiculous rude behavior? There is so many times the front office staff has been rude for literally no reason! Today was my last straw. I haven't left a bad review in the past for them because I didn't have a problem with the actual doctor herself. In fact she really helped my daughter! ... However I cannot justify putting up with the miserable staff that work at the front office. They are literally horrible! They called me and told me they had to cancel an appointment for my daughter because the doctor wasn't going to be there that day and so I rescheduled. The day before my rescheduled appointment (today) they called me saying that they wanted me to pay them money because of my no-show. When I called them to tell them that it was not a no-show and that in fact they were the ones who called me to cancel and made me reschedule, she INSISTED that nope she showed it being a no-show and that I owe the money. Super rude she said if I didn't like it I could write a letter to dispute it. It absolutely positively was not a no-show. It was a reschedule due to THEIR mistake and they have the nerve of asking me to pay them!!!! It's just too bad because the doctor herself is probably a great doctor! But the office staff is the absolute worst! read more

I would give this place 0 stars if it was possible. Every time I come in the staff is talking trash about the patients or gossiping about their personal life and seem annoyed that they have to pause their conversation to assist you. Even calling on the phone, they act miserable and have an attitude. Coming from someone who works in healthcare, the management here should be embarrassed for their lack of compassion towards patients. I have never felt so disgusted by a group of women that call themselves healthcare "professionals", yet have no respect for the women coming in. Everyone I know that has gone to this clinic has said the same thing as well. I'm sure this review will give the ladies at the front desk something else to gossip about. read more

Dr. Dixon should seriously rethink her office staff. Really disgusted by the rude and disrespectful behavior of people who are supposed to be part of a helping industry. Get ready to be talked over, talked down to, and yes, even hung up on. Call anywhere else. You don't deserve that. read more

I have been seeing Dr. Dixon for about 20 years. She has performed two surgeries including a hysterectomy and Endometriosis surgery. Both Whitney and her staff have always treated me with the upmost care. I feel like family. I could not recommend a better physician or surgeon!! Love her and her staff!!!!!! read more

My visit here went really well. The staff could tell I was really uncomfortable and they made their best efforts to help with that. They explained everything very carefully, treated me like glass, which I appreciated. I have a history of sexual abuse and they did a great job at making me feel safe, and they were very careful and patient with me. The front staff was really nice, and Dr Dixon was very nice and straightforward. I was impressed. read more

This place is terrible. I have not been there since 2011 when I had a miscarriage and the gp asked me if I was sure. I was three months pregnant. I was positive of what was happening to me. I had planned to never have to deal with this place again but Recently I needed a copy of my medical records for workers comp and the lady on the phone acted like I was crazy for asking for them. I have already received all the copies from 4 other doctors and 2 hospitals at no cost with in 15 days. And on top of it all they said that there was no way they could get them to me in time for my deposition and it would cost me $25. It's bad enough that you had no compassion for me when I was going thru an extremely hard time in my life but to treat me like crap because I'm not a patient there is total bull. If you want to be treated with common curtesy I recommend you find another dr. read more

This is the first internet review I've ever wrote, I've never felt so compelled to share my awful experience with a business. I have been going to Whitney Dixon's office since I was 18 and most of my experiences with them have been just awful. Now that i'm 24 I've finally had it with their extremely rude staff and inflexibility. I have never dealt with such consistent abuse from a business, especially from one that I'm supposed to trust with my feminine health. The first few appointments that I made were with Whitney Dixon to get an annual done and to deal with a hormonal imbalance I was dealing with. Being that I was 18 - and this was my first experience getting a Pap smear - I came into Whitney's office feeling already timid and uncomfortable. I expected Whitney to ease the discomfort of this experience and help me understand the issues I was having with my hormones but I received the opposite. When I was struggling to explain the issues I was dealing with Whitney became impatient with me and my inability to articulate myself and which caused her to yell at me. I was shocked by her reaction and I really didn't understand what brought her to be that frustrated with me. After this really weird and uncomfortable experience I started seeing Debrah, Whitney's nurse practitioner. Debrah was always very nice and helpful when I was able to make an appointment to see her. I never had any issues with her and would recommend her if you are really considering this facility. Where I continued to have issues with this office was in making appointments, calling for info and renewing prescriptions. On multiple different occasions I had my prescriptions cut off with no warning. This was extra frustrating because I got on birth control to regulate my hormones but would randomly get the rug pulled out from underneath me and my hormones paid the price. The majority of the issues I encountered with this office came from the receptionist "department". It seems like this office has chosen to me minimalist when it comes to reception. For someone that works from 7-5, their 8-12pm & 1:30-5pm phone schedule has been very difficult. They don't offer the option to leave voicemails or make online appointments. They have an online portal that they use to communicate with there patients and if you don't check it constantly you won't receive important time sensitive reminders. I've tired to make an appointment for an annual during a break at work 3 times in the last month and have been put on hold for over 5 minutes each time which is a waste of my time therefore I hung up and went back to work. when I have gotten a hold of the receptionist to deal with these issues I've had nothing but unforgiving push back and was pretty much told all of this was my fault. Almost every time I have gotten off the phone with this office I have been enraged with how poorly they've treated me and I regret dealing with this office for as long as I have. I'm not sure if I was getting treated so poorly because I was young but the bottom line is that for something as personal and important and personal and feminine health no one should be made to feel this uncomfortable. read more

I am almost 60 years old, so I have been to many many doctor's offices in my life. Never have I ever been treated with such impersonal, abrupt, condescending, dismissive behavior. On reading the reviews here I am not at all surprised how many are negative. The "nurse" who was on duty that day, don't remember her name, was the worst. Then to have the doctor insult me for pointing this out, I couldn't even believe her behavior. So unprofessional, and unkind. read more

Dr. Dixon is my favorite doctor. It is easy to communicate with her. I have seen her for over 20 years, through some serious feminine health issues. She has always treated me with genuine concern. read more

Deb Malone is Dr. Dixon's NP and she is AWESOME. She has a great personality and makes you feel very comfortable and takes the time to listen to you and answer all your questions. I wouldn't go anywhere else! read more

I see Debbie Malone and she is great. Have been going to her for 12 years and have never had a problem with her or any of the staff. Would definitely recommend her. read more

I've been seen here for almost 10 years now & have always had a great care from Debbie. She listens and helps me with any concerns or issues I have. She makes the appointment less stressful and light. The reason I'm even taking the time to write a review is from my interaction with Tanya, I'm guessing she's the front desk manager (from other complaints). She is very rude and not helpful at all when I called about a bill. She acted as if I knew they source out their billing. Her attitude toward me made me feel that I was such an inconvenience to her, to even ask about a bill I received after my appointment with the office she works for. I maybe a little sensitive, but I was so shocked after hanging up with her, I cried. I don't think I'll be coming back after such a terrible experience with Tanya, the person that is suppose to be helpful! read more

I have been seeing Dr Whitney Dixon for 20 years and she is a great doctor!!! She is knowledgeable, listens well, and has never been rude or condescending. She even loaned me her scuba diving fins when I went diving in Roatan, Honduras. Yes, at times, she can get a little arrogant, but her good, solid doctor skills are A+, and that is why I keep going back to her practice! read more

Avoid this office at all costs. They aren't about the health and well being of the patient. I was a patient their three years ago but struggled with how rude the front office staff was and I didn't feel a connection with the dr I had. I left on a recommendation to Patria Mckiernan at Mangrove. I really liked her and felt she worked with me to help with middle aged issues I was dealing with. Dr Davis retired and unfortunately Patria went to this office. My letter from dr Davis's office said I could follow Patria to this office. I called and was told since I haven't been in that office in three years I would be considered a new patient and would have to fill out 9 pages of new patient forms and bring them or fax them in to get an appointment. They emailed them to me and within a week I filled them out and drove to Chico to drop them off. The girl at the desk then informs me Patria has closed off seeing new patients! # 1, they couldn't have told me this last week? and # 2, since I was her patient already why wouldn't they see me? This office hasn't changed. They don't care about the patients. I'm truly saddened that Patria went to that office. It's a shady practice. Be aware. read more

Please consider replacing your "office manager" who has been completely rude the two times I've had to DEAL WITH HER in the two years or so she's been there, since I only come in once a year, and I've been coming there for 10+ years. I'm dreading even having to call back to DEAL WITH HER. The paying public shouldn't have to put up with such rudeness every time they call in or come in. Whatever life has done to her, she should do some deep soul searching and reflecting and swallow some of that bitterness before stepping foot inside of an office to WORK WITH THE PUBLIC. Debbie and Dr. Dixon are otherwise, terrific to work with, they take the time to explain things, and genuinely care. But if I have to deal with such rudeness before and after my visits, I may UNFORTUNATELY just very well find somewhere else to go. PLEASE replace her with someone with more tact, personality, and courtesy towards your patients or give her some much needed training in customer service & patient screening!!! I honestly was hoping she would be gone by the time I had to come back in again, a year later. Here I am, sorely disappointed she is still there. read more

I've been seeing Debbie Malone for around 10 years, and she's wonderful. She's everything I want in a health care professional -- highly knowledgeable and thorough with great people skills. That said, I give the practice just one star because of the obnoxious front office staff -- Trin and the office manager whose name I think is Cindy. They are rude and hostile, with jaw-dropping ugly conduct. I've never experienced this kind behavior before -- anywhere. After my last appalling encounter with the office manager, I vowed to find another gynecologist. I won't subject myself again to the gauntlet of the front office even if it is to see Debbie. read more

I really did not like her. I found her unpleasant and condescending. She did nothing for me, billed me an insane amount for it, and being on a very small fixed income, I paid what I could until I couldn't pay anymore, she is still coming after me for what little I "owe" her, after two years of hounding me, she's now taking me to "collections" knowing full well that she won't be able to extract a dime from me. read more

Never got a chance to meet you. Your front office receptionist was .... terrible. Wish you the best in your practice. If you notice you are loosing business maybe check out how your receptionist answers the phone. read more

I generally have loved Dr. Dixon in the past and have always appreciated her straightforwardness despite it being what I would consider a different type of bedside manner. So, without getting into too much detail, she and I did not agree on her "medical advice," and I told her it was non-negotiable for me to do what she wanted me to do. I firmly believe that all people should be able to make their own informed decisions about their personal healthcare, but according to the sign they have up in their patient room stating, "'Hear all sides, and judge for yourself!' No. I do not condone the death of expertise, and neither should you" makes it very apparent that we are to blindly follow those who are "experts" and not have a mind of our own and are to never question those who consider themselves "authorities". She said she was disappointed that I would say that this issue is non-negotiable due to the fact that I have not done my research. I politely explained to her that I HAD done my share of research and that she and I would not agree on the findings. She said "that may be true," but if I am coming to her for medical advice and I think "I am smarter" than her (because apparently not agreeing with a doctor indicates that I feel superior to them), that it makes it hard to "give a crap" about me. That being said, I told her that I thought I should leave then, and she said OK and grabbed the orders she was going to give me for blood draw and mammogram and walked out. I've never been treated so distastefully by a doctor or seen a doctor treat a patient this way, and I've been in the medical field in various capacities for 20+ years. I guess taking the Hippocratic oath only applies to a patient when they agree with the doctor's opinion. It is alarming that a doctor would feel it is okay to talk down to a patient because the patient does not do what the doctor wants them to do. I find it a slippery slope when a doctor declines care because the patient does not agree with their stance on something. read more

I've been seeing whitney for many years now and she is wonderful. She makes sure that you are always comfortable and has always been able to answer my questions. Highly recommend her. read more

I see Debbie Malone. She is hands down the best medical professional I've been to. She is thoughtful and thorough. She really seems invested in the experience of each patient. She takes her time to answer any questions or concerns with a smile. I highly recommend her! read more

The only reason this review is not 5 stars is because the office manager is rude and entirely unbending in her willingness to work with you when you have an issue. Debbie Malone is actually wonderful but I am not sure I can continue to frequent a practice that feels it's okay to treat patients so rudely. read more

I got the time of my appointment wrong, showed up in the afternoon instead of the morning, and they charged me a fee. I never saw Dixon and probably won't. Her policies are alarming. Read the fine print on all the paperwork they serve you when you sign up to be a patient there. read more

From the moment, Dr. Dixon, walked into the room, she seemed annoyed, then became increasingly impatient as I asked questions, not fully understanding her hurried explainations. After having enough of being spoken down to, which made me distrustful of her, I mentioned I would like to get a second opinion on treatment reccomendation. She reacted with an attitude. On my way out she literally yelled at me for interrupting her (mind you, I was not understanding what she was saying and trying to clarify without her going on and losing me more). Dr. Dixon, seems to forget that she is providing a very important service to her patients and has the responsibility of explaining things well and answering any questions with a polite, kind demeanor. We should remember that doctors get compensated well for what they do and patients deserve the utmost respect. I was leary of going to, Dr. Dixon, because of a Google review describing a similar experience but gave her the benefit of the doubt. That was a mistake and I highly don't recommend her. Will be taking business elsewhere and waiting for an apology for her rude and uncalled for behavior. read more

I had an appointment with Dixon Whitney. I was very sick the morning of my appointment and I accidentally slept through my alarm. My body was crying for sleep and it was an honest mistake. I have been waiting for this appointment for months and it was a very serious appointment. Their office policy though is if you miss an appointment we will not reschedule you AND they charge 45 dollars. You basically miss your opportunity to ever see her right there. I don't believe this is fair effective practice at all. There are not a lot of doctors in this area so to deny a paying customer their right to health is not a quality I admire in a doctors office. read more

I've been with Dr. Dixon for just a few months. She is so wonderful. From other reviews I was apprehensive but, she was so kind, funny and I LOVE all her shoes lol. What a ray of sunshine Dr. Dixon is. I haven't had a bad experience with the other staff like some of the reviews have. Thank you for making an uncomfortable situation bearable. read more

This office is about the billing and not about patient care and/or respect. The worst experience I have ever had in a doctors office. Stay Away! read more

Let me start by saying that I LOVE the Dr. Dixon and Dr. Malone--the only reason for my 1-star review is due to the office manager/receptionist. I see from previous reviews that this is a consistent complaint. I scheduled an appointment over two months ago--I just chose a random day. As most women you still menstruate will understand that not all women are on a "calendar" cycle--as in my case. With that being said, unfortunately I had to cancel my appointment for today--which I thought wouldn't being a big deal. WRONG! I called to cancel and this office manager/receptionist snapped back with, "WHY? Why are you cancelling?" I was so thrown off course that I replied, "Excuse me?" Again she snapped, "Well, WHY? What is the reason for the cancellation?" I politely responded, "well, it's just not a good time of the month to see an OB-GYN" (which I felt was self-explanatory). Apparently NOT. Again, "I am not understanding your reason for canceling your appointment?..." By this point, I could have climbed through the phone but I collected myself and said, "Listen, I am on my lunch break--outside the office and surrounded by coworkers, male and female." She acted clueless again so I finally whispered, "It's not a good TIME during the MONTH to see a OB-GYN" With that she said, "OHHHH, well that makes so much more sense..." Then told me that I may be subject to a $45 cancellation fee (what I may have expected had I not shown up/called). This is soooo wrong on many levels. First of all sweetheart, I don't owe you an explanation for anything. You work in an OB-GYN office, I'm sure this isn't the first time someone called during that "time." At the end of the call she asked when I would like to reschedule. HA. I said, "I don't" and hung up the phone. I will never call/visit this office again--I will miss the doctors but if they are ok with tolerating this type of attitude to their patients, it's their loss. read more