I ordered .338 bullets on a Sunday with the FedEx 2-day shipping option. I paid the crazy-expensive shipping charge because I needed the projectiles for a hunting trip on Wednesday. As of that Tuesday they hadn't shipped the bullets. I sent them an email asking to cancel the order due to the delay. Wednesday I got a shipping notice saying that they were being shipped via USPS that day. I finally got an email response from Shelly Britt apologizing that they sent it via the wrong method and that they would refund me shipping (which wasn't a complete fix of the situation). To this date, no refund has been received and no contact has been answered. I'm very unhappy with the customer service. read more