So my daughter had an appointment for waxing for legs and underarm. Take her and it appears she doesn't have an appointment. Even though I confirmed it by text and she still said yes you are scheduled love. I texted her and called her and no response. She texted my daughter while she's in waiting room to message her for an appointment. Really so unprofessional but if I would of cancelled bang 75% fee for cancellation. It should work both ways. Really disappointed read more

Absolutely adore this babe - and her studio. Such a comfortable and respectable place to get waxed. Bianca is so professional, thorough and such an amazing waxer. Im so grateful I found her. Highly recommend the mask after service, it will leave you feelin fresh and smooth. Highly recommend. . read more

I've personally made the switch from franchises and beauty chains to specifically choosing small businesses. I've been a client of Bianca's for a while and I never thought of leaving a review until now!! I see a lot of people complaining about the cancellation policy but tbh it's crazy to me that people still don't respect solo beauty entrepreneurs policies ??? It's 2025 and these people are tearing a woman down because they didn't want to be charged for the cancellation policy that they agreed to when they got online and booked themselves and put their own card on file for..... I feel like people still live with "the customer is always right" and all of these reviews are baseless. You go to get sugared or waxed and a dang good one too. If you cancel within 24 hours... yes you have to pay a % because y'all didn't have the courtesy to cancel in a reasonable time frame. Bianca is skilled and still very reasonably priced. If you are wanting to play games, and cancel, go to a wax center chain that can afford to play your games. ANYWAY, get an A1 professional, intimate service that is supporting a small business/solo entrepreneur. Bianca you are an angel and very talented, thank you for your services!!! read more

0 Stars If Possible Please do read the Yelp reviews as I was not aware of the severity on the multiple cases that occurred with people regarding her cancellation. Although I do understand this is a relatively small business, the "cancellation policy" along with the fee is ridiculous. While I understand the fee, most businesses typically charge $20 or 10% of the service. It was at the 22 hour mark after multiple attempts to reach her prior with no email linked to the business. A business would value their customers and understand that some people have unforeseen circumstances, my own business understands this. I would not be able to trust a business that values money over their customers with that an unauthorized transaction has also been placed on my card by the business. Having to move to try to find a good sugaring salon, this has put a horrible taste in my mouth and to be more cautious in where I choose to go to. read more

Excellent sugaring skills, clean and sanitary technique, fast and easy to make reservations.

I've been traveling a lot. And it has been 52 weeks since I've seen Bianca. Happy to say, her routine and techniques haven't changed. She's still the same girl, with the same great personality giving the same phenomenal service! I don't typically book ahead in advance, I just normally message her to see if she have any openings. Somehow, she always manages to fit me in to her schedule. I love how quick and responsive she is. So just a little advice, if you look at her calendar and you can't find a spot that would accommodate you, just message her in case she does have openings that day. She is very accommodating and she is very reasonable. Now to the waxing part, she makes sure that she gets EVERYTHING, and will NOT leave you hanging. Literally. She is not afraid to bring out those tweezers and tweeze away all those little short stubby hairs. She is your dream waxer. Always a great experience with her and always a good time conversing with her. You really do get what you pay for, but don't forget to tip the homegirl to show how much you really appreciate her! read more

Amazing is an understatement! Brazilian waxing is such an intimate thing that when you find the right match you hold on to that person and you don't let her go. I have followed her everywhere she has won my loyalty and friendship by being the awesome person she is. Let's get to the waxing. She recently started waxing me using sugar wax. How is it that one element can make such a difference. I went from horrible ingrown hairs to a beautifully waxed Brazilian. In addition, she truly makes you feel at ease. She waxes and isn't afraid to get In there and pluck those undesirable and stubborn hairs. She's just awesome. Don't deprive yourself out of an awesome Brazilian wax and an awesome person that makes you feel at ease. Go be hair free and remember hairy is so 80's, get with the times and get waxed. read more

I had a lovely experience! 100% recommend getting sugar waxed from Biana. I left with the smoothest and softest skin compared to traditional waxing (gotta say less painful too in my opinion). Biana is very knowledgeable and cares about her work. Her space is cozy and she is very professional and thoroughly. read more

Think twice. Good work. Horrible customer service. My first time experience with Bianca was great that I referred my mom and sisters to her. This would have been my third visit. But I noticed her attention to detail is inconsistent. Once I had to grab the tweezers from her to tweeze myself(Brazilian Wax). Unsure if it was bad lighting or just eye sight. But she had missed some obvious spots. Figured it was an off day. What made me no longer want to give her my business was just morale, lack of empathy and bad customer service. My 9 mth pregnant sister cancelled her appointment at 24 hr. mark and Bianca charged her 80% of the service as a late cancellation $50.00 to a potential long term client this was her first time. She didn't even give my sister an option of keeping appt. or rescheduling. She just charged her right away before she responded to my sisters request+questions in regard to her appt. I get it you're busy. We chose to spend the little bit of money we have on YOUR small business. RULE 1 of business no matter how amazing your work is: Customer service will make or break you. You can also be sweet but if customer service is not there. You'll be out of business. Rule 2: Word of mouth is the best marketing. Rule 3: Take care of your business. This is your livelihood. You won't make it by charging late fees. You will take it next level by clienteling and taking care of you clients. PEOPLE. Best of luck Bianca! Update: got a ver distasteful response from Bianca. My review was not to "bash" more of being constructive. Her response proved the lack of empathy. read more

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Bianca is the best! Her sugaring services are exceptional. I've been getting waxed for years, and recently found Bianca again. After two sugaring services with her, I can say the sugar wax makes a clear difference. I have significantly noticed decreased ingrowns and I stay smooth for so much longer. She's easy to talk to and makes services comfortable. read more

I met Bianca when she used to work at another shop. I went to her for my Brazilian waxes. Her smile, patience, and attention to detail made my waxing experience pleasant. I was her regular for about a year + and then boom...no more Bianca. The staff was vague about Bianca no longer worker for them. After Bianca, my visits at the shop were frustrating and painful due to inconsistent staffing. Fast forward to now (8 months later), I did some FBI searching for my favorite waxer... and I found her! She now runs her own business in the Tower District, Divinity Wax! After two months of not waxing, I came in to see Bianca for a Brazilian. Let's just say my vagina had never been so happy to see her! My appointment was fun. I love her vibe,her calming presence, and her taste in music. Bianca continues to have patience, the skills, and is knowledgeable about technique and product. The products she uses help reduce irritation and pain, especially with sensitive skin. My wax was great and almost painless. My wax left my skin smooth, ingrown free, and looking radiant! Come check out Bianca! You'll see what I'm raving about! read more

one of the best sugar wax specialist in town. Very detailed with her work. I am so happy with my services and will definitely be going back.

Very unprofessional. Doesn't respect her own cancellation policy. Was excited to get a wax from Bianca per my sisters referral. I requested a cancellation exactly 24 hrs in advance, to which she confirmed the cancellation just a couple mins into the 24 hrs. window. I was SHOCKED to see a $46.50 charge on my card for late cancellation it was one of my concerns prior to cancelling but thought I was in the clear per policy. I figured I'd go ahead and ask if she'd be able to waive since I was only a couple mins into the 24 hrs. From being very responsive matter of one min responses, I asked about cancellation fee and she disappeared and was unresponsive until the following day. It almost seemed like she intentionally wanted the 24 hr. window to pass to charge the fee or didn't know how to professionally handle the situation. Long story short, her communication is very unprofessional. read more

Bianca is wonderful at maki bf sure you're comfortable. It was my first Brazilian and I was amazed at how beautiful my punani looked thank you! read more

I was in search of finding a new location for my Brazilians and had messaged a couple of business through yelp , some wrote back within 45 min and some longer. Divinity wrote back in 15 min and immediately scheduled me in for a same day appointment. The owner Bianca was very friendly she gave my a lot of information on post care and sugaring option which I will be trying next. Also, there is a discounted price for first time clients which I think is amazing! I felt very comfortable and her technique is very skilled. I will be a client here and will definitely recommend this to anyone! read more

I went for a Brazillian sugar wax a few months ago and let me just say this lady is so nice and makes sure your comfortable it wasn't awkward at all and I would definitely recommend and go back. She also gave me a lot of tips to reduce the pain for my future wax and she made sure she got every hair. If your looking for good work, good conversation, and helpful tips DEFINITELY book with her you will not regret it. read more

I came in a few days before my wedding for a Brazilian. I was nervous and self conscious because of my post-babies body. I was also nervous due to previous painful waxing experiences. Bianca was so sweet and she made me feel super comfortable. She helped me with a few breathing strategies to cope with the pain, which actually worked! However, even without the breathing, this was my least painful waxing experience. She also waxed my eyebrows and this has been the longest time I have lasted without them growing back so quickly. I will definitely make her my usual to go to for all waxing. read more

Bianca is amazing! She makes me feel super comfortable with getting waxed, I've enjoyed everything I've had done by her and recommend her to everyone I've talked to about getting waxed! read more

This was my first time EVER getting a Brazilian wax let alone the sugar one. I was so nervous and scared it was gonna be painful but Bianca was so cool and great at talking to me during the whole process to keep my mind off the pain and she was also very informative about everything I would recommend Bianca to anyone for their first time wax. So glad I found Bianca read more

My first time ever getting a brazilian. Bianca was great, informative and friendly which made this uncomfortable situation as comfortable as can be. The pain was tolerable, she provided breathing techniques that helped/took my mind off the waxing part and she was thorough in her work. All in all, it was a great 1st experience. I've already booked my follow up with her. read more

I had a wonderful experience at Divinity with Bianca! She's extremely knowledgeable and easy to talk to! She made me feel very comfortable and kept me laughing the entire time! She's very meticulous in her work and anyone who books with her should know they're in great hands! She takes her work very seriously and is very dedicated esthetician. I went in for a sugaring Brazilian and was beyond impressed with her work. I also left with one of her "Lemon Drops" exfoliating scrubs. It's organic and made my Bianca herself! read more

Like another person stated, Bianca professionalism is absolutely horrible when it comes to the cancellation policy. I have never used her, and booked an appointment for a sugar on a Tuesday morning for an appointment on Thursday morning. I learned by Tuesday evening I had to leave town and wouldn't be able to make it. When I went into the system to cancel, it said to contact her directly. It was late so I decided to wait until the morning. That said, I had virtual meetings until about 10am and texted her immediately after, actually at 9:58am. The appointment was booked for the next day at 9am. She charged me for not being within the 24 hours. Respecting a cancellation policy is one thing, but charging a person who has never even been to your salon before, and had very little wiggle room to cancel and was only an hour off when I did (also due to her website not allowing me to cancel the evening before), is pretty bad business. My close friend owns an amazing sugaring salon in San Francisco. I know what its like for her when she's dealing with last minute cancelations. However, as a smart business owner who actually cares about people, she is considerate of specific situations and is fair when necessary. Bad business. Big disappointment. read more

Bianca is amazing! I've been going to her since before she opened her business and I'm so glad I found her her again! I've been coming to her again for almost a year and I don't plan on leaving read more

She is very easy to talk to and knows what she is doing! And she has officially switched me to sugaring my underarms! I been waxing for years and this is the first time I didn't have residual pain and tenderness under my arms. She also did a great job waxing my brows and didn't take off too much since I don't wear makeup. I already booked my next appt!! read more

I highly recommend Bianca! She did an amazing job. I'm usually nervous going to the first meeting but with Bianca, she had me comfortable with her greeting and personality. Her website is easy to use for appointment booking. I've always wanted to try sugar waxing and Bianca knows how to work it!. Plus she makes sugar scrub and milk bath for after care. Fragrance free of course! read more

Yesss!!!!! I just love love her whole vibe , and how comfortable she made me, to feel relax and to have good result after she someone I would definitely recommend and definitely will Be coming back!! read more

What a wonderful, relaxing, and pleasant experience. I'm not from the area but needed a quick sugaring- would recommend to everyone. She is a masterful sugar-er: I got my bikini line done and it was seriously painless!! We had so much fun chatting that the appointment FLEW by, all the while I was being transformed from a gorilla to a smooth, trimmed woman. She is great at what she does, professional, and compassionate. What more could you ask for? 10/5 stars. read more

shes your girl she sugars she does it all 5 stars an angel. you should definitely go if you are reading this its a sign. here is your sign god bless and enjoy. waxing is so worth it every time read more

She literally did such an amazing job. Usually waxers are informative and just want to get you in and out, but Bianca was more than informative. Help me with breathing tactics and we actually had a good convo. I definitely recommend her and her services. She is a goddess at what she does and literally came in clutch since the rona got me lol I will for sure be going back to her!! read more

I am very new to waxing. After doing research on Yelp, I kept coming across Bianca's page. Reading other people's experiences with her, put my nerves at ease. Bianca went out of her way to accommodate my schedule, which was a blessing to me. I am not going to lie, I was thinking... "What the heck am I getting myself into". Bianca was very professional but down to earth. She made me feel super comfortable and explained the whole process. It wasn't as bad as I expected it to be. I definitely recommend Bianca! She is very knowledgeable, funny and a kind hearted person. Thank you so much!! I look forward to my next session and I know my husband will be very pleased with my results I tried the Brazilian sugar wax, hydro jelly mask and she waxed my eyebrows. She is definitely the one-stop-shop for your waxing needs! I also can't wait to try her homemade sugar scrub! read more

Bianca is a wonderful waxer she was my first and I can say I will follow her because she is beyond the best she makes you feel comfortable and has wonderful conversation with you to not think of the pain and the product she uses is amazing and the coral wax Is a must try read more

This is the first time I have gotten a wax in years, and it was really great. Bianca was nice, made me feel very comfortable and she did a great job. She started with sugaring but it was too painful for me, so she changed to hard wax which was better. I have sensitive skin, so she gave me lots of tips and I ended up buying her exfoliating product. I will definitely be going back! read more

Bianca is amazing and sweet. This was my first time getting a sugar wax and she explained the process very well and provided a comfy environment. I will definitely being going back to see Bianca!!! If you are new to the area check her out read more

Very prompt and friendly. She was fast and gave a recommendation that was for my best interest. Would recommend her services to anyone in the market to get waxed. read more

Bianca did a great job! I love my wax! I would recommend her for both new and experienced waxers

Today I sent an appointment request to Divinity thinking it would be almost impossible to get in last minute. I also expected to wait for a response of at least 15 minutes. I was so impressed with a response of 3 MINUTES! There was also a follow up message since I hadn't gotten back to it for a few hours. Bianca not only responded but had availability for the next day. First impression here is that customer service is top priority. read more

Bianca was amazing I actually enjoyed my wax. I highly recommend her she is great at what she does. She made me feel very comfortable & I was not expecting that due to me being 9 months pregnant. I am glade I found her. I will definitely be back. read more

wow wow wow!!!! First time getting a Brazilian & Bianca made that experience so easy! this was also the first time I tried sugaring which made it even better! the hydro jelly add on was the icing on the cake, definitely recommend it because it feels so nice! I don't have to go to other places to know that SHE is the BEST! Loved it, 10/10! read more