I'm a beginner snorkeler/scuba diver and I went to make my first gear purchase and both store attendants, John and Ryan were extremely knowledgeable and very helpful! Really made my experience worth while and I am so happy with my purchase. Really makes a difference when store attendants know their merchandise and the sport. Highly recommend this location. read more

I was on a job tour in the Danina Beach location, and I must say this is by far the best and top notch Divers Direct I've ever been to. Ms. Vanessa, the general manager was very enthusiastic and exicted to see us. She showed us all around the place and tought us everything we needed to know how to aquire a job at this exquisite place. I thank you so much and highly appreciate what Ms. Vanessa and her staff have done and this is a highly recommended location. read more

Was a bit surprised reading the comments about the store. Guess it's all relative. I live in the northeast and I can't begin to imagine where I'd to go to find as wide a selection of dive gear (and reasonably-priced, quality beach gear) in one place. For that reason, any time I'm in Ft. Lauderdale or Key Large, a visit to Diver's Direct is one of the highlights of my trip. I'm not sure if I'm a "true diver" (I've been diving for 30 years all over the world), but I really enjoy browsing a a nice, big beautiful store stocked with tons of great dive gear. Besides the store, DiversDirect.com is my go-to website for dive gear. I start there, do some comparison shopping and 90% of the time make my purchase from there. If there's any problem with my purchase, DD is quick to make it right. I really like dealing with these folks. Wish they had a store in my area. read more

Disappointed. I went to DD 5 times in 5 months. I've needed new fins, mask, dive light, regulator bag, weights, knife straps, etc etc etc. I'm a dive junky. What did I buy. 20lbs of weight. I went elsewhere for the other purchases. Why? In 5 trips, I was greeted by someone at the front once. Someone always comes up and ask if I'm being helped, but if not an immediate sale they disappear and never return. I was excited to visit this huge dive store, but quickly realized a 3rd of the store was clothing/tshirts and sandals... Not why I go to a dive store. The selections are limited to a few brands. Not all bad. I'm just a stickler for good customer service. I now shop at local dive stores. They know my name and want my business. I should have read all the reviews before shopping here. read more

I need to agree with the others... Nice, big beautiful store. 'Looks like a Dick's or Sports Authority... Very friendly staff (except for the older gentleman who asks lady customers for their phone numbers.... ) . But for true divers, this store isn't worth the drive at all. As the store's reply to other reviews has stated, they have a large "lifestyle" section, meaning a ton of t-shirts and carp... Really, do they think a diver is going to drive out of their way for a $20 TShirt? That's what online and souvenir shops are for... Unfortunately I honestly can't think of any reason to drive there (8 miles for me) when they really don't have anything that the numerous other LDS don't already have. For a shop this big, in this location, to succeed, there has to be a reason to go there... a "destination" ... Unfortunately this isn't it. Go see it if you're in the area (like going to/ from the airport), but it probably isn't worth the drive. It is a nice, clean shop with lots to look at.. But it is a retail store with stuff, and absolutely NOT a big dive shop. read more

This place is good, not great. If they got rid of all of the t-shirts and bikini's and added more specific dive equipment like better bcd's and technical dive stuff it would be much better. A big drawback for me is that you can only get 32% EAN. I wish that they would upgrade and offer any mix up to 40% at least. The prices are fair when you consider the shipping costs of on-line stores. Their steel tanks normally are over priced but DiversDirect does price match, so no problem! read more

Order #100061019 Ordered over $700 worth of snorkel/spearfishing gear for a trip, took over two weeks to receive my items and was not delivered on time to take on said trip and trip was basically ruined. No notice of backorder or delayed shipping was ever stated, they did nothing to fix this, will never order from them again. read more

This is, by far, my favorite dive shop. Not because it provides any better service than other shops but that they have a huge selection. Its the diving superstore. In addition to the products they carry, they have daily training going on and have recommendations for local dive boats. The store is also stocked with free diving equipment as well as camera equipment. It's well worth the drive if you are close. read more

Great spot, wide selection and good customer service. We've been loyal customers for years. We get our fills here too.

Divers direct in coral gables flooded my computer and replaced it with a new one. Which then also flooded (I'm not sure that they tested it). Mike at this store hooked me up with a Brand new computer and compass set up and was such a great salesman he even convinced me to grab a new O'Neal 4/3 wetsuit. Will definitely be coming to this store for my future diving needs. Thank you mike!! read more

This was my first visit to this store and immediately I realized there were two different types of employees there. The only reason I am not rating this place a one star is because of an employee named Hall, without his helped I would have left the store with a purchase I didn't feel comfortable with which could have lead to a bad dive experience. But instead I left purchasing things I didn't even plan on getting. The first time I asked for help a young employee, which in his benefit I do not recall his name "helped me" by simply pointing at the section which I would need to pick my own gear and then briefly went over a point or two. He then said "ok now I'm going home now". I felt like he just wanted to leave and be done. I am grateful that Hall was working that evening and he is the only reason I will be coming back. I wish they could hire more hospitable and knowledgable like Hall. read more

Just spent over $1,300 with Divers Direct (DD) on a bundle package and some other kit. Bought it online picked it up in-store. Was pretty excited until I got home. DD only assembled a portion of my order. The 1st stage had the regulator, octopus, & dive computer assembled. 3 connections, but they only provided 2 screws from the 1st stage. Odd, but OK. I also noticed that the octopus had a mouthpiece plug, but the regulator didn't. Again odd, but OK. The BC low-pressure inflator hose was not connected. So I had to do that myself. Which is annoying, but again OK. Now the dive computer. I thought I was buying new equipment. The dive computer had a few minor nicks and knocks. I suspect it was a display model. But the most frustrating part, the battery was dead. Thanks for nothing Divers Direct. I had to go all over town to 3 places to find the battery. It is Wednesday and I can't order a battery online as I have a dive on Saturday. Well, let's just say this isn't the level of service I expected. ---Update to review 07/30/2020 I am changing my review because DD made it right! Vanessa, the store manager went out of her way to get in touch with me. She clearly explained the issue on assembly and offered to replace battery and dive computer. She went out of her way to make a bad customer experience positive. So thank you Vanessa. For that I am definitely going to come back to DD for my diving equipment needs. read more

Great Service from ALL the Employees! They really went out of there way to help us find what we were looking for. Without their assistance, we would not have found the perfect jacket (which they brought more out for us) and a wet suit (sizing). It was a great experience and they brought the "customer" back into "customer service"! Thanks!!! read more

Reasonable prices, large selection and knowledgeable staff. I found two pair of marked down fins that I believe will be more comfortable than the ones I have now. Didn't need to spend the money but it was such a good deal. I couldn't pass it up. Daughter is going to use the wetsuit for both diving and surfing. Friendly Mike Jones did a great job leading us to the right fit. It's a fun location right next to Bass Pro Shop so we stayed for dinner. Great sushi and a nice view. Then there's the Fishing Museum next to Bass Pro. You can spend a day dreaming and preparing about the water even if you can't go out on it that minute. Other fun tips @keepUpBicycling read more

I went to Diver's Direct a bit ago to gather my gear for my open water certification. The team members there were very helpful, and assisted me in choosing the correct wetsuit within my price range, as well as boots, and scuba fins. Walter and Rebecca were great, and very polite. read more

Cyndi from the dania beach location was a delight. Will most definitely be back and recommend to all my diving friends!

Horrible customer service...i was going to buy $150 in weights, ..had them sitting on the cashwrap, I choose them and carried them to the counter, no help, ever offered, like "can I help you carry these over"...3 people behind the counter, I was not the only customer wandering around, there were others, like me, unassisted. The associstes all talking together behind the counter,I decided to walk out, when I asked where the dry boxes were, and the guy at the counter pointed, and said "over on that column"".. I went over to column, didn't see the item, and thought, screw this, I took the weights off counter and put them back, and as I walked out the idiot says have a good day...I never said one thing to him...never going back...just my choice. He had no clue that I was dissatisfied, because there was never any interaction, except for him pointing to a column in the, store. read more

Great staff and helpful people. i enjoy shopping there since it's not far from my house and the store is always neat and clean. keep up the good work. thank you, wassim kattan read more

I always have had great service at the Fort Lauderdale store. Did my Open and Nitrox PADI certifications through the store which worked out well. Tarek was my instructor and he is very professional. Yesterday John D. helped me get set up with my gear. Great experience. read more

Overall: Great store, great products & service with competitive pricing. I introduced myself to staff upon walking in store. Staff were very helpful and we had some good laughs. Upon checkout Staff gave recommendations to preferred dive/snorkeling spots in the West Palm Beach/Ft Lauderdale/Miami area. Bought dive flag, snorkel vests and some mask defogger. I highly recommend this shop! Thanks Sales Associates: Scott#1 and Scott#2! Sincerely, Scott#3 PS - Taking advice of Scott#2 and renaming my wife to Scot-tina...lol read more

I got my padi license through divers direct and they were very helpful every step of the way. They are very customer service oriented and have great instructors as well as staff. You can not go wrong by choosing them as your dive shop or to get certified. read more

Be prepared to wait forever for your order! I placed an online order on Jan 1st. When placing the order, it stated guaranteed 2 day shipping because of how much I spent. I received a confirmation email with the same. When the order didn't arrive in 2 days, I logged in to check the status. "Back Order" the entire order. I figured I would cut some slack because of the holidays. A week later I still didn't have my order. I called to check the status, and was told "it should ship this week". Well it almost all shipped 3 weeks later. I'm still waiting on the rest of my order, and the help desk (oxymoron; like army intelligence, and yes I can say that because I am a Vet) has been extremely slow to respond. No real information, and no real alternatives. I will not be doing business with this company in the future, and I say BEWARE if you have any desire to get your order quickly! read more

As usual...I found what I was looking for thanks to the expert staff

Divers Direct is a good place to work at. My camp took me there and I met the store manager. The store is very clean and organized. The lady taught me about the different job positions they have and the store's work flow. read more

What a great experience! I took my 13 year old nieces in to purchase mask, snorkel, fins, water shoes & dive bag for SeaCamp in the Keys. I so wish I could remember the salesman's name that helped us. He was so patient while fitting them and explained everything to the girls. Thank you for making them feel special. read more

I've worked in the customer service industry for years and I can tell you when I've notices great service and when I've noticed poor service. I came into the store to ask a few questions about a christmas gift i have received and i had a wonderful associate name hal or hall who took me through the mask section. I have a non typical bone sturucutre and its quite difficult to find a mask, I've never had one that didn't leak. Not only did Half professionally fit me ( we tried on at least 40masks until I found the perfect one) but I learned a lot about diving in the process, also the prices are great, they are right what you would see on amazon. Overall I will be back to divers direct. read more

Great place, great people, lots of help with your dive questions, lots of like minded people, and great prices!!! I usually shop around for my dive items and they tend to be very fairly priced! (Plus I get my items instantly as opposed to waiting for them to get shipped or pay more at other dive shops.) read more

Mike Jones knows it all! He helped us find exactly what we needed and hold us where to go in the area! He was awesome!!!

Just finished my Christmas shopping. The folks are so knowledgeable and over the top helpful. I was buying stuff on the web for many years now I shop here. Huge inventory, nice dressing rooms. Saves so much time not having all the back and forth and they were lower priced on 4/5 items and the same on one as online. Also get divers reward points. The store also smells great! I think it's the wetsuits. You have to smell this place, they need to bottle it. read more

Huge store! Huge selection! Great staff! Wonderful to work with! Able to help you with all your diving needs including scuba instruction, equipment repair and purchases, air and nitrox fills and training essentials! read more

Best selection of equipment and clothes I've ever seen, but way overpriced when compared to other stores. Sales staff is okay, but I would only return if I had too. read more

I love the store, it is the biggest scuba diving store I've ever been. There are a lot of products that you can try and you can find really good prices. read more

Stopped in wanting to check out a certain item. Waited over 20 minutes and no one approached me while I was in the area. Looks like they only have staff working the cash register. Smaller than most divers direct and not a large selection of items. This was surprising since it is next to a large bass pro and museum. read more

I came in with my cousin who said he's been to almost all of their locations, and I was really surprised by the quality of customer service for a dive shop. Everyone we spoke with was super helpful and engaged with us in their own way. Overall a great experience! read more

The selection on accessories isnt as good as it used to be. The staff seems to rather want to socialize with one another. Not the same quality of service or merchandise that it was when instated shopping with divers direct when I moved to Florida 5 years ago. read more

One of the best retail experiences I've had in a long, long time. First, their selection is incredible. Apart from a minor item not in my size, we shopped snorkeling equipment for an entire family. Our sales guy, Joe, was super knowledgeable and enthusiastic about the products. So nice to see employees that care about the sport and about their customers. Stuff in all price ranges, with everything being excellent quality. Clean dressing rooms, clean bathrooms, and a large store. Full five stars! read more

I'm new to diving and the lady here helped me get set up for my first certified dive. She was informative, patient, and helpful. I recommend shopping here! read more

The product selection was very good and very friendly staff

This is by far one of the best dive shop experiences we've ever had! My family (of 5) and I came here to trade out some BCDs we got as a package deal and Stormie was beyond helpful for the whole process. She stuck with us for over an hour as we all tried on several different sizes and brands. On top of that, Mike was extremely knowledgeable and gave really great advice to point us all in the right direction. Highly recommend this store and all the great employees!! read more

While placing an order, their coupon code wouldn't work on the website. I placed the order and left a msg about the code. They responded that if I called customer service, they would honor the coupon. But after trying for 2 weeks, leaving multiple msgs, I never got the credit. If I hadn't needed the bc, I would have returned it. I won't be shopping with them again. I'll be going to companies that appreciate the importance of customer service, like House of Scuba or Leisure pro. read more