I am looking for a reliable cleaning service that I can use on a regular basis, so I purchased a Groupon for two cleanings, to try these guys out. I called to make my appointments; one in Sept. and one in Oct. I received a call a few days prior to my first cleaning to confirm my appointment...so far, so good. On the day of the scheduled cleaning, no one showed up at the agreed upon time. I waited 20 minutes, then called to ask what was going on. The woman who answered the phone said she would check, and that she would call me back in 5-10 minutes. I waited 20 minutes, then I called them again. This time I got a different woman, and she said that the first woman I spoke to had just left for lunch. Huh? Did she forget that quickly that she was going to call me back right away? At that moment I decided to cancel both cleanings. I refuse to do business with any company that has such poor customer service. Rule #1: If you make an appointment, and even call to confirm it, you need to SHOW UP! Rule #2: If you are running late or can't make it for some reason, CALL ME before you become a no-show. I should not have to call you to see where you are. Rule #3: Apologize for the error, and do something to try to keep me as a customer. This company did none of the above. They acted like they didn't care, so they obviously didn't want or need my business. I filed a written complaint to Groupon, and they promptly gave me a complete refund. DO NOT USE DISTINCTIVE CLEANING. They are unprofessional and unreliable. read more