My friend took her wedding dress to Kimberly's did have it hemmed to get height all the way around…read more They butchered her dress, took her $400 are not taking any responsibility and have ruined her wedding dress. They won't refund get money, and really they should refund and fix the dress at their cost. My friend is getting married October 4 th, her dress is ruined and she doesn't have more money to fix or replace her dress. She was rude as well. This is a very poor way to run a business. Beware.

I suggest you keep walking, far, far away from this place! We ordered a dress in February 2019…read morewhich was supposed to take 2 weeks but didn't arrive until May 1st. When we went to pick it up, the beading on the back was an absolute mess (I wish I could post the picture). The worst part was that the woman kept saying it was supposed to look like that. Eventually she said she would send it to her tailor to have it fixed. I was leaving for a 2 week vacation that night so just went to pick it up yesterday and it was nothing near fixed. I demand and received a refund but with only just over a week to grad we were a little frantic. Thankfully, David's Bridal in Hamilton saved the day and we were able to take home a fantastic dress which was half the price. It's too bad I have to give even one star to this place.