I contacted Maret on a Sunday and he came out the same day and Identified the issue with my LG…read morewasher as a faulty inlet valve. He picked up a replacement part the next day, installed it and i was up and running on Monday, the next day! I thought his rates for labor and the part were reasonable. Will definitely use again!

Fantastic service! Prompt, honest, clear communication! Marcus from AZ Appliance helped us with a…read morebroken dryer - a stuck drum. He quickly diagnosed the issues and explained the situation. Before I knew it, everything was fixed and th dryer was back to working like new. He thoroughly tested the dryer before leaving. The pricing was very fair. I'd highly recommend AZ Appliance to anyone with appliance repair needs.

Our GE washing machine (less than four years old) stopped working Saturday morning. After a brief…read morephone conversation Saturday morning, the technician diagnosed the problem correctly and said he could come by to take a look later that same day. He arrived when he said he would and confirmed his diagnosis. Happily, they had the replacement part in stock (evidently we had a common problem), and we scheduled the install for Monday morning around 9:00 am. Once again, he arrived on time and completed the repair in about 30 minutes, and for a reasonable flat fee. We appreciate such efficient, punctual, and timely service at a fair price, and will gladly use Express Appliance and HVAC Repair again.

Great availability, easy communication, and competitive pricing, but it took 3 visits to get it…read moresolved. I found Express Appliance on Yelp and saw great reviews on both Yelp and Google. Elnur was easy to schedule and was prompt with responses. My dishwasher was stopping mid-cycle and leaving water in the bottom and all my dishes wet. On the first visit, Elnur checked a few things and cleaned out the drain hose thinking it might be a clog there. That didn't fix it so Elnur had to come back a second time. Here is where the experience lost the star mainly due to efficiency. He didn't really do anything when he was here, just moved stuff under our sink around to potentially fix the positioning of stuff and asked us to send a video of the dishwasher when it finished a test run. He then correctly deduced the issue from the video, but I felt that he could have asked us to send that at any time vs. extending into a third visit. Ultimately, the 3rd visit fixed it after he got the video and part needed. He does very honest work and has great prices, but you may need some patience if the initial diagnosis doesn't turn out to be fully accurate.

Not did he just fixed my freezer issue but he took his time to check the overall of my fridge,…read moreexplained the issues and cleaned the gaskets. It's been a few days and so far it's running great. Will definitely call back if other things arises. Thank you Sultan!

Excellent service from Viva Repair and especially Denys. He came over Saturday afternoon, found the…read morebroken part in our washing machine and was back on Sunday with a replacement. Superior work and service!

Very responsive and respectful. Russ repaired my Samsung dishwasher that was not draining. Cost was…read morereasonable too. Would use again.

This was a somewhat convoluted repair, but I'll try and be brief ;)…read more I contacted Kongra appliance repair on Yelp and asked for assistance with a refrigerator that suddenly had decided to stop keeping cool. It's a Maytag side-by-side, and it's had some issues with the freezer coils icing up very 12-18months, and I'd just manually defrost them myself, but the fridge thing was new. Note, the appliance is more than 20 years old, but it's worked very well all this time that I really wanted to first see what it would cost to fix it before entertaining the idea of a forklift upgrade and buying a whole new unit. Russ came out that day and quickly identified a faulty damper (mechanically controlled 'vent' that lets cold freezer air into the refrigerator side), but wasn't certain the part would be available given the appliance's age. The next day he told me he HAD found a source for the part, and it'd arrive in a couple of days. Since my fridge was holding at 60F, I was incentivized to get the repair done ASAP. My freezer, at the time, was still pumping down to -10F. Two days later, Russ's co-worker "Kevin" came out and installed the new damper. It was not a simple process given it's mounted between the two sides (Freezer/Fridge), under the thermostat controls and in the far back corner. He got it installed, and confirmed it was toggling open and closed...However, during this time, my freezer started to NOT keep cold anymore and was up to 30F. In the past, when the coils iced up, this would happen, but I had just done the manual defrost 10 weeks ago. I asked if the damper could have had anything to do with the freezer issues, and he confirmed, that no, couldn't be related. Trying to figure out why the freezer wasn't pumping down anymore led to discussions of the possibility I could have a coolant leak, bad compressor and other potential more than $1500 costs (meaning, just buy a new appliance) which they'd need to come out and check to confirm. In the meantime, I said I'd check the coils again to see if they had iced up. So, I checked the coils, and again, much sooner than usual, they were completely covered in ice, so I did another manual defrost using the recommendation Kevin provided which was much better than what I've been doing over the years. I asked Russ, since we were working on the appliance anyway, if he could check to see if my defrost function was working (since it didn't appear to be). Post coil defrost, the freezer was cooling down again so it was clear this wasn't a compressor or coolant issue (yay). Kevin came out and confirmed the defrost heating element resistance was in spec, the thermostat controller was working and there was nothing in the freezer side that would be causing the ice up...so, back to the fridge side to check the logic board. He confirmed that the logic board's defrost function wasn't working right, so they found a new controller for me (for a greater than 20year old appliance). One day later they had it in hand to install. After installation, Kevin confirmed by triggering the defrost that the new board was working properly. With my de-iced coils, new damper and now new controller board, I waited a weekend to see if everything would still keep working. After 2 days, my fridge was down to 40F, my freezer was back at -10F, and I can hear the compressor cycling on and off as the defrost function runs (which I haven't heard in years, but didn't know I should have been listening for). Everything is working great, and I really appreciate the fact that my invoiced price didn't increase even though it seemed clear the level of difficulty they anticipated was greater. Very happy with the service, communication, speed of resolution, knowledge and friendliness of Russ and Kevin and highly recommend them.

STAY AWAY! I called…read moreEZ Fix Appliance because my Samsung washer wouldn't complete its full cycle under the "Delicate" setting. They told me it would cost $180 for a diagnosis, or $60 upfront if I prepaid. I paid the $60, and the technician came out -- only to press a few buttons and tell me what I already knew: that the washer needed a hard reset. I had already done that the night before and explained that it didn't fix the issue. Afterward, they sent me two quotes -- one for a "maintenance" ($200) and another for a "repair kit" ($900). When I asked which was recommended, the technician said to go with the maintenance. I paid for that service... and my washer still doesn't work. When I called to have them come back, they said I'd now need to pay for the $900 repair kit to replace parts. At this point, I'd rather buy a brand-new washer than give them another dime. Total waste of time and money. Never using this service again.

I'm very happy with their service and charges for repairing my Sub Zero refrigerator. It's an older…read morerefrigerator I think almost 25 years old now. Previously other companies charged a fortune just to change the filter and do a Freon charge. EZ Fix was almost half the price! I won't be using anyone else in the South Bay to repair my appliances.

This is the second time working with Reimagine Service and it was a good experience. The customer…read moreservice was very responsive and the fix was predictable and quick.

Absolutely Excellent Experience!…read more From my description, our GE oven issue was diagnosed, had the part on the truck, & fixed our ~15 year old GE oven in a very short time. Very much appreciated for very fast response and very easy to schedule online for the next day. Costs were extremely reasonable and certainly significantly cheaper than buying another oven. Very knowledgeable and friendly. We will certainly call on Reimagine Services for our appliances issues. Extremely Happy!

Great service, fast response and quick repair by a competent technician…read more My fridge suddenly decided not to cool anymore. Sergei showed up on time, quickly got to the source of the problem and finished the repair under 1.5hr. The fridge started to work and within a day was back in normal cooling cycle, just as he advised.

Great job. Extremely knowledgeable and quick to understand the issue. Ran thorough diagnostics,…read moreexplained the repair options clearly, and handled everything with real professionalism. The problem was completely fixed in the very first appointment itself, which saved me time and hassle. I would absolutely recommend their service.

whenever I call them, they do a great job. The person that came out was quick and efficient.read more

I've had good and bad experiences with De Anza Appliance. It really all depends on the repair…read moreperson you get. We've had two service calls for the same washer over the years. The first one was clear cut and with no complications. He checked the error coded stored in the controller to verify the problem, and replaced broken part. The second time, a different person recommended replacing a number of parts (and ultimately saying it wasn't worth fixing because it would cost well over $1000 with labor), without ever checking the error code. I eventually watched some youtube videos, downloaded the service manual, made the diagnosis myself, ordered the part, and installed it. It cost about $55.