Sorry I was not up and getting my messages on Yelp…read more My poor mommy broke her hip and is staying at the Arlington for rehabilitation we don't know if she'll be staying a month or what. My whole world is turned upside down. :'(. It's been so hard on me. I hope she'll get back to normal soon it's been hard on her too. The Arlington is beautiful hugs and everyone treats you like family and friends . The nurses are very accommodating. They go above and beyond to help my mommy. The social worker Emily went out of her way to be so accommodating. The therapy department is top notch.

Stayed here for almost a month I had broken my bone in my hip and I had to learn how to walk all…read moreover again. The therapy department is topnotch But the administration departments stinks. I didn't like how they talked/treated my youngest daughter that was staying with me. My youngest daughter Laura was staying with me and was helping me through this ordeal. My bathroom was acting up so a maintenance man was called out to fix the toilet. He did fix it the first time we went out to stay on the patio and talked with someone then we were reading. Came back to water on the floor called again got the same maintenance man he was puzzled as to why it was this way. Then he had taken pictures of the toilet why I don't know I WAS WITH MY DAUGHTER AT ALL TIMES. We went out again to try to get me walking then we had tea with a friend that came to visit me and I had asked my daughter to run a head of me to get a check for me so I can pay a friend back. I had caught up to her.she got the check and turned to ask me if she could brush her teeth before giving it to me. I then said yes,if I knew what would've happened to her I would've said no obviously the maintenance man he didn't know what to say about it he had blamed my daughter ,he whipped his phone out to show a picture of a TOILET FOR GODS SAKE SHE DID NOTHING WRONG.

Beautiful facility and caring management team. The medical aides are very slow to respond and speak…read morecreole and broken English. Communicating with the medical aides is nearly impossible. They speak creole while in our apartments and I never know if they are speaking to me or each other. Management can't seem to resolve the issues with aides. Other than that this place is paradise.

I'm happy and honored to be working in this community. The Tuscany team is very warm and welcoming…read moreand truly care about our residents. The residents are very friendly and enjoy meeting new people and they go out of their way to make our newest residents feel at home...

Review of Management and Administrative Practices…read more This review addresses a significant and highly unprofessional lapse in administrative conduct regarding the refund of a security deposit. Prospective residents and their families should consider this experience when evaluating the integrity and reliability of the management team. Unjustified Retention of Refundable Deposit We paid a fully refundable security deposit of $X as part of the initial application and holding process. Due to unforeseen changes, we withdrew our application well within the contractual period that guaranteed a full refund, as stipulated in the initial agreement signed with the facility. Despite documented contractual obligations and our formal, written request for the refund, the management has unilaterally and without legal justification refused to process the return of these funds. This is not only a breach of contract but demonstrates a profound lack of financial transparency and ethical business practice. Consistent and Unacceptable Non-Responsiveness The process of attempting to resolve this matter has been severely hampered by the management's persistent and deliberate non-responsiveness. Over the past six weeks, we have made more than ten documented attempts to contact the administrative office via phone, direct email, and certified mail. The attempts to reach the Director or any relevant financial officer have been met with silence, unanswered calls, and unreturned emails. The complete lack of communication on a serious financial matter is unacceptable. This pattern of evasion regarding a simple, contractual refund raises serious concerns about how this management team would handle critical, time-sensitive issues concerning the health and well-being of residents. In the context of long-term care, where responsive and reliable communication is paramount, this administrative failure is a severe red flag. Conclusion and Recommendation Our experience with the management has been deeply disappointing and highly unprofessional. The refusal to honor a clear, written contractual obligation for a refund, compounded by deliberate non-responsiveness, reflects poorly on the overall governance of the retirement home. We urge prospective families to scrutinize the administrative contract terms carefully and be prepared for potential financial and communicative challenges. We currently await the immediate return of our full deposit.

Parent there for rehabilitation after hospital stay. Call button off the wall, rang the bell but…read morewaited one half hour before responding. Not very accommodating to needs. Asthecicly unpleasant.broken furniture. Very uncomfortable wheelchairs patients to sit in all day. Bathroom requests had patient waiting too long.

Disappointed that the quality of care and upkeep of residents rooms has slipped dramatically in the…read morepast few years. At almost $8000 a month a room shouldn't have an inch of dust on the shelves. Simple nursing 101 care being neglected. Residents personal item walking away from their room. ongoing issues with supplies provided for a resident seemingly disappearing faster than a resident could use. Not very impressed with the leadership either. if you had asked me 3 years ago if I would recommend the Villa, the answer would have been yes, but today, a resounding NO.

My husband and I were affiliated with this facility for four years. I recently moved him to another…read morebecause his disease has progressed and I felt that Villa was no longer a good fit for us. The activities program is wonderful and there's live music almost daily. This is the only thing that is truly "Platinum Service" at Villa! My concerns were with the assessment skills of the nursing staff and the uncaring, rude demeanor of several caregivers. They remain employed despite numerous complaints from family members! Nursing Administration was mostly defensive when issues were reported. The dietary director was initially reluctant to accommodate my husband's changing needs and then when changes were made, they were inconsistent. We, as advocates, trust that our loved ones are being cared for by knowledgeable people who will recognize ACUTE changes in a resident's physical and/or mental status and take proper action in a timely fashion. The facility is beautiful but don't base a decision on this alone. Also, private duty care is almost a requirement at Villa as your loved one's disease progresses.

Beautiful community! The residences are stunning and the restaurants are wonderful. It's always a…read morepleasure to visit our friends who live there. They have a state-of-the-art fitness center and great healthcare should you ever need it (although most of the people that live there seem super fit.)

The tag line for Moorings Park is "simply the best"; the reality is "far worse." The marketing…read morebrochures call the apartments "elegant," but, in fact, the standard is inexpensive cabinets, appliances, and countertops, mostly lacking basic senior amenities like grab bars and pull-out kitchen drawers. Upgrades are very expensive since they must be provided by an in-house, monopolistic contractor.

I came here to visit my uncle and aunt for a long weekend. It is 30 minutes from Ft. Myers airport…read moreand a few miles to the Naples beach and pier. They have 2 guest suites available. Our suite was very spacious and comfortable. The meals here were so good, plentiful and tasty. Servers are very friendly and accommodating. They offer a nice variety of daily activities including fitness classes and movie nights. They have a Happy Hour as well, in a large bright room. There is a shuttle that takes residents to nearby shopping and church services. Great location by lots of shopping centers. My aunt and uncle really love it here and have already made some good friends. My husband and I enjoyed the outdoor pool and hot tub, billiards, and the fitness center. It is a very clean and well maintained facility.

There are a lot of very good staffers here but there is a lot of turnover. It is the management…read moreturnover that causes lots of problem especially regarding communications. This place could be a lot better if the owners spent more time on site. The food is surprisingly good especially the breakfasts.

Seascape is a beautiful facility in Naples, containing of Independent Living, Assisted Living and…read moreMemory Care. The dining experience is amazing., not to mention the heated pool, RUI fitness Program. You can even bring your pet and thry have programs to help feed and walk your fur-baby.

Some people are not working there for the right reasons. Also, I have seen some residents missing…read morepersonal items. However, I did make some "special staff " friends.

I wouldn't look into coming here. The man who answered the phone was named Bruce who is the…read moreplastered on all the cards, is obviously super rude. when just trying to get a simple question answered he gave me a snarky comment saying "you should've done your homework". He was just an advisor and then hung up on me before I could say anything else there's so many places here that you can go to, don't choose this one. don't pick a place where the man who posted everywhere obviously can't even do a proper phone call in a nice manner.

We spent a lot of time visiting and exploring retirement housing options in and near Naples. After…read morehearing Bruce speak at a seminar, we invited him to our home to review our priorities. His in-depth knowledge of available choices enabled us to quickly narrow down the options and make a decision that meets our present and future needs. We could not be happier and we highly recommend consulting Bruce (at no cost), whether for yourself or for your parents.