I'm not a difficult parent. I'm the mom in the messy bun and yoga pants who trusted the people she left her kids with. We enrolled both our sons at this Discovery Point, location #43, including our youngest, who was twenty-two months old and couldn't yet tell us about his day; my adult stepson handled most of the pickups, and he is as agreeable as they come. We were also, in those same weeks, grieving -- we'd just had to put our family dog of nearly 18 years down. Try explaining "all dogs go to heaven" to a sad toddler before school.
The center expelled our toddler on a single afternoon's notice -- no meeting, no warning, by email. Its own behavior policy promises a parent conference and a plan before it ever comes to that. We got neither. Days later, in writing, the company told us both that his behavior was serious enough to remove him the same day and that it had offered to let him return for the rest of that week. Both of those cannot be true.
The records the center pointed to were kept in an app it had repeatedly told families was malfunctioning, and that I was locked out of for months before he was removed. Within a single two-week stretch, those records listed my son as three different ages, though he had been attending for nearly a year. On billing, the center's own director admitted in writing -- more than once -- that there were errors, and only issued some corrections.
Then, weeks after expelling my son, the center asked every family to sign a revised disenrollment policy -- one that now reserves the right to 'immediately disenroll the child with no notice' and to 'terminate services for inappropriate behavior of parents or guardians.' Prospective parents should read that twice.
I am not writing this in anger. A daycare holds something irreplaceable: very young children who cannot speak for themselves, and the trust of the families who leave them there. We were an easy family to be honest with, and we would have worked with them. Instead, the paperwork mattered more than the child -- and even the paperwork could not keep its story straight. I hope this helps the next family ask the questions we did not know to ask. read more