We went there initially to order a part for a newer model dyson. The part took much much longer to come in than we were told and when it finally did arrive, turned out to be the wrong part. We also dropped off an older model Dyson that we use just as a backup in our basement so we don't have to lug a vacuum down the stairs whenever we need to clean down there. It ran ok, but we brought it in to see if they could get it running better. About a month or more later we got a call that it was ready and that we owed them $150 (that was with a "discount" that they were giving us). This vacuum was probably 15 years old and only used as a backup, there was no way we had intended to invest that much money into it, especially given that you can buy a brand new vacuum for that price. When we picked it up, we told them that we should have been given a quote beforehand if it was going to be so expensive, and they just said that we had supposedly agreed to pay whatever it cost to fix it, no matter what was wrong. That was definitely news to us. We paid them their money, but we will certainly never go back and would not recommend them to anyone. read more