Sometimes life throws a curveball--like unexpected weather. My original appointment was scheduled for 3/16/26, but Mother Nature had other plans. So today I decided to take my chances with a walk-in, hoping I wouldn't be stuck there all day. To my surprise, the visit started on a great note. I was greeted immediately upon arrival, which is always a plus in my book. The shop itself was clean, quiet, and well organized--an environment that instantly makes waiting a little more pleasant. As a member, my tire rotation was completely free, which is always a nice perk. One feature I really appreciated was their text message update system. After check-in, you receive real-time updates that track your vehicle's progress--from when it enters the service bay to the start time and estimated completion. It's a simple touch, but incredibly convenient and reassuring when you're waiting. Another major bonus: if you purchase your tires here, they come with a warranty and free tire rotations. That means you're not just buying quality tires--you're also getting ongoing maintenance included. In my opinion, that's a solid value and a smart investment for the long haul. Overall, between the clean environment, friendly greeting, and helpful service updates, this visit turned out to be a smooth experience. Quality tires, built-in maintenance, and a little peace of mind--definitely a win for today's walk-in. read more

Discount Tire - Tires Near Me - Douglasville, Georgia

Yes a hundred times yes! I value my time greatly as I am sure most other folks do. But this location shocked me today. On Thanksgiving I had a flat from a slow leak in my tire. Fortunately I was able to inflate it but I knew as soon as everything opened on the day after Thanksgiving I was gonna have to be somewhere getting tires. As a point of information, the tires for my car typically are not in stock everywhere except for the dealer i bought my car from so i normally have to wait for them to be shipped. I was losing hope initially until I saw this location had the tires AND an appointment on Friday morning! I bought the tires immediately and set up the appointment. I received a text link for me to click to let them know I was on my way which I thought was nice. I arrived to the location 15 minutes early but i was promptly acknowledged when I walked in. Logan did my intake and let me know he did not need anything else from me so I set up my workstation (lol) and settled in because I thought i would be there at least 2 hours. Y'all, they finished my tire install in 30 minutes. Apparently that was too long. As one of the workers apologized for the wait i was like "what wait?" I was amazed. If you know you need tires or any other service, book the appointment! Thanks to this team I was able to enjoy the rest of my Friday. read more

Safety issues are rampant. Poor management. Unskilled work. No tork wrench available. Had to bring vehicle back numerous times. Still not fixed. And your link for my response won't work...the district manager was to call me Still waiting read more

Three months ago I had all four tires replaced by my old mechanic in south Florida. A few days ago, some genius didn't secure his tools properly and I ended up running over a pair of pliers which pierced the tread and the tire wall. So I called up Discount Tire requesting a single tire. They were able to get the tire for me in 2 business days and installed for just under $200. I feel they dealt very fair with me. The service was good and they even stored my spare tire back into the trunk properly. If you don't have an appointment and don't like long wait times, then you're going to want to go somewhere else...but at what price? I waited 3 hours as a walk-in customer to get one tire installed on a day when they were pretty busy. The waiting area is clean and they have free wifi. All the employees were very professional and amiable. read more

Waited 90 minutes then I came back and the work was not even started. Manager stated that they tried to call me. I check phone text and email. No one tried to call me. You need to watch out for this unit. If they are not trustworthy in this situation what other problems do they have. read more

The service technician was very helpful and knowledgeable. My car was ready when promised.

Just used Discount Tire for purchasing and mounting four high end Bridgestone 17" heavy tires on my GMC Yukon. Great shop for tires and high quality installation of tires for all vehicles and light trucks. Prices are very reasonable compared to other tire stores in my town. Highly recommended read more

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Decent tire place. I went here to get two tires for my SUV around 9am on a Monday. There were about five people in front of me in line. The line moved fairly quickly as the gentleman checked us in. The reason for three stars instead of four is because there were customers that were serviced before me that came in AFTER me. I actually had to go to one of the mechanics and ask why were they serviced before me. He found out and mentioned that I was next. Once my car was done the employee told me why it took so long which was due to them looking for the specific tires for my SUV. It would have been nice for them to tell me this prior instead of the long wait and me having to go to them. I would give them another chance as this may have been a one off. read more

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Came during a busy Saturday morning and received nothing but exceptional, friendly service from each individual throughout the process. Wait wasn't too long for the workload they were dealing with and the pricing is definitely fair. Great experience! read more

Had a 11:15 appointment 12:00 car still sitting in parking lot for rotation. Why make an appointment. This is my first bad experience

They set you up for interview even if you meet the requirements they don't keep you updated after your interview on if you even got the position yet or not just a waste of time in my opinion I would not recommend trying to work here this place is bullshit read more

I would give them a 5 if they just had the people to handle the small stuff like a flat tire. If I am getting new tires I make an appointment and typically leave the vehicle. But we don't schedule getting a flat tire and when you are on the road and need service it would be nice to have that given consideration. I buy all my tires at discount tire and every time I had a flat it took an inordinate amount of time for them to get to me. read more

Full set , the Warrenty great add , week after install , nail pierced tire, Repaired and balanced for free. read more

Discount Tire - New set - Tires Near Me - Douglasville, Georgia

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Google review summary 54321 4.4 (783) Reviews All job24 morning15 door15 rotation12 +6 Sort by Most relevant Newest Highest Lowest If I could give this place 0 stars I would!! A place that should know how to take care of customers does not. A lady that was in front of us had tires ordered that were to be here last week were not. They told her to come back today to ... More Nico Robinson Local Guide·71 reviews·164 photos a week ago NEW Finally bit the bullet & invested in new tires for the car. I found what I needed online and was able to book a same day appointment. The staff was busy but cordial and after about an hour, the service was complete! Since I upcycle tires to furniture, they were able to refund the tire recycling fee! Donnel Scott Local Guide·83 reviews·17 photos 2 weeks ago NEW Manager of the store looked out the window to customers standing at the door before opening, eating his breakfast in everyone's face, rather than come to the door and tell.the customers "Good morning will be right with you!" ... More 1 Discount Tire (Owner) 2 weeks ago Hello Donnel, Thank you for taking the time to bring this to our attention. We sincerely apologize for what you have described. We want to make sure we get this addressed for you, so that we can take steps to create a better customer experience. We ask that you reach out to us at https://discountti.re/PSDTGGL so we can gather some more information and share your comments with the correct team so we can look into this and address it. Fredrick Alexander Local Guide·133 reviews·1448 photos 4 months ago Got there at 8 am on Saturday with no appointment for 4 new tires. There were a lot of customers, so i was put on a waiting list. Still, i was out the door by 9:10. Even had new windshield wipers put on. Staff was super quick and efficient. Customer service was great. Will definitely be back to do more business with them. unicorn farts If I could give this place 0 stars I would!! A place that should know how to take care of customers does not. A lady that was in front of us had tires ordered that were to be here last week were not. They told her to come back today to have them installed. They in fact were not here today either. With a young baby in hand they told her to come back next week. Her tires on her suv has a bulge and cords showing. She told them she works in Atlanta a nd works all next week. Discount tire told her they have a set that are $300 more they can install today. She could not afford it. So she was going to air up her tires and leave. I could not just let her leave like that. I found a manager and told him how terrible the way they treated her was. I had to step in and help her out. The unresponsiveness the manager gave me tells me all there is I need to know about this location. I will never come back to discount tire nor will I ever suggest and recommend them. Also they offer wiper replacement. I saw them struggle with that on one car and actually tell a customer they couldn't replace one on the back of an suv because they didn't know how. read more

I am so glad my sister told me about Discount Tire in Douglasville. Not only do they offer free tire repair (if applicable), and put air in your tires for free, they are super efficient, attentive, honest, and professional. They give great customer service. While I waited on my FREE tire repair which they got to sooner than expected on a very busy Saturday morning, I observed how they operated and served their customers from every walk of life driving all sorts of vehicles. They seem to be fully staffed which is significant in this current market and culture. That means their employees must like working here, and if that's true then they're likely to treat the customers in kind. Operations are very organized, timely, and efficient. Service Reps are using terrific manners and are very personable. My wait time was under-promised and over-delivered, so I did not have to wait the entire hour-hour and a half which wasn't bad to begin with arriving 15 minutes after they opened. I'm just super pleased with the free service, so I will definitely be moving our business for our 5 vehicles (20 tires) to this Discount Tire and telling all my neighbors and friends. No business is perfect, so my only recommendations are that the employees smile more and introduce themselves to the customer they are serving by first name and keep the parking lot free of debris. I did see that they frequently blow it near the bays, but more attention could be given to the area where cars park and enter. I love that they text you a link to track your progress. Great job, Discount Tire and special shoutout to Michael who helped me today and Mr. Flynn who assisted me earlier this week when I didn't have time to wait. This is an A + business. I highly recommend it and look forward to bringing all my vehicles here. read more

So this is my second time here within 3 days. I first came on a Thursday ( it is a Saturday now) because I thought I had a slow leak in my tire. I set up an appointment to get it checked out. All of that was fine. When I got there Thursday they checked and the guy was like "so we can't patch your tire or do a rotation because one of you tires tread is at a 2 "( which was surprising to me because I have gone to shops to get air put in them because of the cold and another issue). The guy wasn't even helpful in trying to tell me I just need to get another tire he didn't offer any help at all. So I was frustrated and I left. So I came back because the air was still coming out of my tire I set an appointment it was for 4:15. I got there early paid for my tires... that's right I ended up needing 2. The guy before didn't say that. So I got them because I had no other choice. The lady was very helpful who rang me up and I asked about how long it would take I said less than an hour. So right in an hour the guy comes calls my name and another customers name and says your car is already walks is out and I noticed that my car is still sitting where I parked it. I found a little unusual so it turned out that they hadn't even started on my car yet. So,I had to go back inside and wait for my car to be done. About 30 minutes later they call my name is in my car is ready. Which kind of worries me that it only took them 30 minutes to do my tires but all in all I'll say my experience here was just OK. Nothing spectacular no over-the-top customer service just OK. read more

Discount Tire - Tires Near Me - Douglasville, Georgia

Discount has always been my go to place for new tires and tire repairs. They are always super friendly and professional. I had a flat the other day, and they repaired it for FREE on a vehicle I just bought, so the tires weren't even purchased from them. Thanks you guys! You have a customer for life! read more

Very happy with their recommended tires, service is great. They have a good payment plan for purchasing tires. Will use them from now on

I waited 2 weeks for a designated 5:15pm appointment. My vehicle wasn't taken back to put on ONE TIRE until 6:25pm! just let that marinate with you for a minute! Slow service is describing this location to nicely! read more

I had to review Discount Tires because, they offer a quick, user friendly website to make an appointment and order tires without even having to put in your payment information. I was surprised that (unlike car dealerships) within hours, I received a call to acknowledge the order and see if there was anything else that I would need. The guy actually, informed me that they had a local manufacturer and that he could have my tires Tuesday (instead of Wednesday- day I booked my appointment for) so, I changed the install date to an earlier day. Due to horrible traffic & 2 calls later...to let them know I was late and still in route...I finally arrived over an hour late. Conveniently, Tristan told me he checked me in after my 2nd phone call so, when I got there...they had a full house mostly picking up, a few drops offs after me. But, I was just glad to be served even though I was late. I was the last one to have my truck serviced however, prices even rung up for less than I expected. Tires looked great but, only 1 thing...they replaced but, my Land Rover air closures (caps), the 2 guys put 3 on and replaced the 4th one with a sterling silver one. This was obvious cause, mine were not shiny. I informed 1 of the guys & we went in the garage and looked for it until we found it. (one guy must of been lazy, & thought he could get away w/that! Anything, I knew I had all 4 and I wasn't leaving until we found it. :-) Once, I drive the car...I noticed 2 lights that were not on before I arrived so, the same guy helped me until we figured out why and both disappeared. Nice of him to not rush me since it was after hours. Overall the team here, works well together and are very courteous to their customer! I can vouch and I am happy to give them my business and become a life long customer! read more

Had 4 new tires shipped to this location to have them installed. Greeted very kindly and walked over to Buffalo Wild Wings while I waited. Tires were done in less than 1.5 hours and I've had zero problems with them and I've driven over 2500 miles since. Highly recommend buying tires and having them installed here. read more

Left my rim with scratches. Waited about 2 hrs to change 1 tire. Good service though.

This is literally the best tire buying/mounting experience I've ever had. Firstly, they do competitive pricing...meaning they match. I saw some tires priced nicely at Wmart...which had HORRIBLE service. Discount Tire matched the price. Set an appointment. And they were done in half an hour. It was so good I had them re-tire both of my cars. This industry is notorious for bad service and price gouging. You cannot do better than DT. read more

I purchased 4 tires on the website but paid during check-in for my appointment. My appointment was at 8:15 am. I arrived at 8:00 am. They had a seating area outside under a canopy with chairs and stools spaced at least 6 feet apart for the Covid-19. I was checked in told my car would be ready by 9:00 am. I was on the fence about the warranty but decided to get it. My military discount pretty much was the cost of the road hazard warranty. At 8:35 I heard my name called. They were done so fast and my car rode like a dream. I absolutely love this place because they stick with tires. No oil changes and brake service to cause longer waiting periods. The customer service is spot on. They definitely hire the best people and enforce good customer service. This is my 3rd car to get a full set of 4 tires, so I am stuck like Chuck on Discount Tire. LOL read more

I always receive great service at discount tire no matter the location! The staff works with you at any budget for tires and checks tire pressure for free and my last visit on 6/2 the rep checked my thread wear for me also at no cost! I'll always purchase my tires here. Durable tires and a wide range of selection based on the need/wants of the customer. I have been shopping with them since 2012 and haven't purchased tires anywhere else! I highly recommend this business! read more

Great employees and great service! I needed to get my tire repaired so I came across this location. I went in and they were very helpful, friendly, and informative. Unfortunately the tire was not repairable so they decided to change out the damaged tire and put my spare on. Took only ten minutes. I had to come back the next day because they didn't have anymore appointments available the first day I came in. Went back the next day so they can put on the new spare tire I purchased and again it only took ten minutes of my day. Friendly and helpful employees and quick service with a fair price for maintenance and new tires. I'll definitely be coming back here to get all my tires changed when the time comes! read more

They broke an emblem on my wheel didn't check air pressure on all tires only balanced three tires when they were told to balance for lost lug nut on one of my tires took entirely too long to get the work done in the first place it was like everybody was in slow motion read more

Got tires there. Had an appointment and was no waiting . They called me shortly after my arrival. They worked fast and efficiently. Would recommend them. read more

We have been customers at this location since 2005 or before and have never had an issue until now. They quickly resolved the issue in a very professional and customer oriented manner. I can't imagine going anywhere else. read more

This place is so amazing! The service is absolutely top notch. i went in today to repair one of the tires and they treated me like a customer who just bought the most expensive tires in the store. It is located right in front of a mall, so there is an option to go shopping while you are waiting. The waiting room is super large with high ceilings and has very comfortable chairs. There are benches outside as well. With friendly staff, quality service, vast options of product selections, great deals, comfortable waiting area, *AND* all the previous positive reviews, this will be the place for all of my tire services in the future :) read more

Hit a pothole on 20 and needed an odd sized tire immediately. DIscount tire was the only place nearby that had the tire. It was about 3:15 on a Saturday and they closed at 5:00, so I was nervous I'd actually get what I needed done (I've spent HOURS at tire stores in the past wondering what the heck was actually going on in the back). Mark couldn't have been more helpful. I asked if I only changed one tire if it would screw up my alignment, and he said it depended on the depth of the tread that was left on my tires. He came outside and brought a tool to check this and helped me make a reasonable decision. The tires were on sale (good luck for me), and the work was done within an hour. There's a good feeling you have when you walk into a business, it's running well, the folks that help you actually know what they're doing, and they do their job right. Sadly, it's rarer than it should be. This place saved my butt yesterday, and for that I'm grateful. I live in Atlanta, but I'll come back here for my tire needs in the future. read more

The best tire shop around. I've been going to this location for years, but I just have to give a 5-star Yelp to this location and tire specialist Logan for their honesty and A-1 customer service. I was informed by a local Mercedes-Benz dealership that I had a nail in my run-flat tire and it was not repairable and a new tire would cost me $569. Well, I got a second opinion from this Discount Tire location in Douglasville. They inspected the tire, determined it could be fixed and repaired it at NO CHARGE! I was even ready to pay them for fixing it and saving me $500. Wow! I thanked them for their honesty. I will definitely be taking my business back to them even though it's a 30-minute drive. It's well worth it! read more

Stopped in last minute to get a new tire. I was told there would be a two hour wait. I was there no more than 45 min with two brand new tires. Crazy fast service! That's crazy. Literally changed my tires in 15 min. Thanks again! read more

Don't enforce mandate for requiring mask to protect/ slow down Covid-19. Making the office/ waiting area not safe for anyone. The right of those customers not to wear a mask in more powerful than our right to live and not be exposed.! That's so wrong and inmoral .! read more

I've been buying tires from here since 2010. I've never had a problem with customer service or anything for that matter. Normally I get the 'better' tires for my car but today I'm riding off with the 'best' (Sumitomo tires). A young man by the name of Nick helped me. He was so friendly and his friendliness made me want to upgrade. I'm loyal to Discount tires. read more

-0 On flat tire came by to get a tire at 10am ..... was told needed an appointment... The worker Carlos told make an appointment for 1pm and I'll have you out by 45mins top.... Came back at 12:45 they didn't pull my car in until 1:45 they pulled serval cars in before mine .... Everyone seems miserable asked for the manager he looked me in face and continued working ARMON is his name!!!! I'm extremely upset with the level of service I've received today will never come back here.... Every business in Douglasville is terrible.... They also never pick up the phone ... every customer that walked in complained about this!!! That Lets get you taken care slogan needs to be changed asap!! I tried to give them a second chance Carlos said nothing could be done!! After waiting to hours had them put my spare tire back on not giving this place a dime of my money!!! Straight Trash Customer service!!! Wasted two hours of my life I can't get back!!! read more

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Today was the second time I had my car tires serviced by these guys in the last 6 months. My boyfriend lives in Atlanta and I in Birmingham, so my tires can take a beating. Both times I stopped by to see these guys, it was in an emergency (flats/blowouts on I-20 are apparently my thing). The guys are extremely courteous, knowledgeable, experienced, helpful, and super friendly. Discount Tires offers great, reasonable prices that I have yet to be able to beat. Stop in and see these guys the next time you need anything done to your tires. read more

This is my first time using Discount Tire, but it definitely will not be my last. From the moment I pulled up my experience was fantastic. I had a 9am appointment and was running about 5 minutes late but from the second I pulled up there was someone there to greet me, Steve. They all have great customer service and all greet you with a smile. I had plenty of questions and Steve answered them all professionally and politely, once I gave him my keys I was shown to the waiting area which is really nice, you get a full view of the bay so just in case you're very particular about your car you can watch every moment. But the most awesome perspective was the preciseness of the time, another gentlemen greeted me as I sat down and said, "It's 9:20 we will have you out of here by 10am." Not really caring about the time frame because it was my off day but it was nice to know they were about getting me in and out as swiftly as possible. I sat and watched a tv show on my phone and by the time it was done I heard my named called, at 9:47 to be exact. They checked me out went over all the billing details and that was it. It may not seem like an extra-ordinary experience to some but when you get mediocre service from so many places it's awesome to be treated like you're royalty every once in a while. Kudos guys, you will be seeing me next time I need a new set of wheels! Ps: I can't forget this part. They offer a 3 year tire warranty. If I had known that I would had never dealt with anyone but them! Check them out. But just FYI they are Discount Tire-Americas Tire not Discount Tire Direct. Two different companies. read more

Discount Tire - Waiting to have my brand new tires put on me! I can't wait! - Tires Near Me - Douglasville, Georgia

I have been buying tires here for many years. They a fast, friendly, and reliable. They do what they say they will do and work very hard. No upselling or hidden charges. I recommend this location to anyone that asks me where to buy tires. Excellent service and value. read more

They stripped my lug nut bolt and refused to pay for the replacement. I wonder why? Maybe its because this Discount Tire has a high turnover rate. read more