I don't know if everyone who works here is rude, disrespectful and insensitive but the guy who "helped" me, Jeff, certainly was all of the above. I went in for a tire repair. After waiting patiently in line, I get to the counter, Jeff greets me and I begin to tell him my tire problem. The phone rings and he gives me the universal index finger, meaning I assume, "stop talking, I'm going to help this person on the phone first". Then he proceeded to help the person on the phone while I waited another 5 minutes. I owned a small business for many years and I always thought it was standard practice that the person standing In front of you comes before the person on the phone especially if you are in the middle of helping them when the phone rings. If you MUST answer the phone, you pick it up and say something like "Thanks for calling Discount Tire, hold please, we'll be with you in a moment." Then you finish with the person who was there first and who is standing in front of you! I have never interrupted a customer to answer a phone and leave them hanging for 5 minutes, totally unprofessional. Once it's finally my turn, I guess unless the phone rings again, he listens impatiently to me, grabs my keys, goes somewhere for another 5 minutes or so until eventually I see him glance at my tire and come back in. He says "we should be able to fix that" and then, in a room entirely full of men starts asking for all of my personal information. This is a pet peeve of mine. I once actually had a man call me after he heard me giving my number to a clerk in a store. I won't go into the whole ordeal, it wasn't threatening but it was super creepy and I no longer like giving out personal info in crowded places. When I politely said, "I prefer not to give out personal information," Jeff said as rudely as possible, "well, we can just not service your car." I'm sure I looked a little shocked and I said, "I don't think there's any reason to be rude. I don't understand why you need my personal information to service my tire." Jeff said, "well if you don't want to give it to us, you can just leave." Even the guy standing next to me who could hear everything (confirming why I don't like announcing my personal info) looked at Jeff like he was being a complete jerk, because he was! Once I realized things were going south I asked Jeff for his last name so that I could discuss this interaction with someone higher up and he said he couldn't give me his last name!! Unbelievable! He wants all of my personal information but is unwilling to give me his last name! Wow! For the record, I left with his business card which obviously had his last name on it so it's clearly not some company policy that he can't give out his last name just another example of how he was behaving like a complete jerk! Sorry Discount Tire, because of Jeff, you've lost my business forever but don't worry I'll be in touch to make sure you know exactly which "Jeff" I'm talking about. I don't care how many services you offer for "free". I'd much rather pay and be treated respectfully. read more