I had three different caregiver in six weeks. The first two didn't seem to know what they needed to…read moredo. The third one was pretty ok but she didn't seem to have much home care experience. T the office rarely,if ever, actually answers the phone. They don't seem to be well organized My family and I have all had wonderful experiences in the pas t with Visiting Angels in other cities.

My mother was taken advantage of by these people. She was looking for a housekeeping service --…read moredeep clean once a month. She is 85 and did not understand what their services were. She signed a contract and wrote a check for $576 as a "down payment". The person who visited her (Sarah Olson, who is no longer with them) had to know Mom didn't understand what she was getting into. According to Mom, Sarah couldn't get out of there fast enough once she had the check in hand. This was in September; no services have been rendered, no phone calls have been made to my mom as of December 30th. I found out about this accidentally in November -- Mom didn't want to tell me -- and I contacted the owner, Aaron Olson. I explained the situation, and told him that while we will probably hire them in the future, we were not yet to that point. He told me he would send me forms to cancel, but they were never forthcoming. Repeated calls resulted in getting the run-around, spearheaded by "Phoenix" in the office, who kept promising to call me back with info but never did. She was in the office but would not take my calls ("May I speak to Phoenix please?" "May I say who's calling? Oh, sorry, she's out.") I finally emailed Aaron and he told me he would refund all but a $300 "administration fee", per the contract. I made it clear that that was unacceptable. It has been 20 days and no check has been received. No services rendered. These people claim to have compassion for the elderly. That is a crock. They could have had a long-term customer in the future had they 1) refunded the money, or 2) showed up and actually did something. They did neither. We are now talking to Home Instead about future help for Mom.

Very nice staff. Prices for toiletries are higher than chain stores. Cute gift shop area.read more