(Sorry it's a bit long, but please read) A little while ago in May 2013, I needed to buy something for my bike. After a quick Google search, I found the part I needed on Discount Bicycles. It was the cheapest I could find and it said that it was in Stock on their website. I placed the order and paid using PayPal, the order page I was on said the item would arrive in 3-5 working days. The first thing that I thought was a bit odd, is that I didn't get a confirmation email of my order. This meant I didn't know the order number or when it would be dispatched. At the time, I thought nothing of it. A week passed and still I had not yet received my order. I pinged off an email to the company asking where it was. A couple of days later I still had not received a response, so I deiced to give them a call. The man I spoke to wasn't very helpful. I asked for my order number, which he gave me begrudgingly. I also asked for my order confirmation to be emailed to me (that never happened) and inquired about when I would receive what I paid for. I think he plucked a number out of thin air and said it would be sent in 1 working day, and that I would have it by the weekended. Needless to say it didn't arrive by the weekend, I gave it a couple more days and rang them back. I spoke to the same person as before; however, this time he was very rude and didn't want anything to do with me or my order. I asked again where it was, he said it was out of stock with them and their suppliers and would be another SIX weeks before I received it! I questioned him on what he said before and also asked why it said it was in stock on the website. He said something along the lines of I think you better leave it now, I can't be bothered with this. When I began to express how unimpressed I was with his customer service, he simply slammed the phone down on me. I sent a further email that same day, saying what had happened and that I wanted a full refund so I could take my business elsewhere. A few days later and this email was not responded to. Again I called up, this time I phoned a different department. I asked for a complete refund of my money. I also asked why my emails had not been responded to. They just said, oh they must have slipped the system. Thankfully I did receive a refund within 24 hours. In total, this whole thing took about 3 weeks; from the day I placed the order to getting a refund. This was 3 weeks off the bike! Nobody minds problems, it's how they're dealt with. I was very reasonable with my requests and didn't get angry or shout at them on the phone. I believe I was treated unfairly and not as a customer. They should have informed me straight away when they knew it was out of stock and not let me contact them. Discount Bicycles DO NOT deserve anyone's business and shouldn't be trading as a bike shop. I am very surprised they haven't closed down already, judging by other peoples reviews of similarly bad experiences. I will never be buying from them again and unless something is drastically done about they're customer service I don't think may other people will reorder from them in the future. My recommendation, order from the bigger and better companies like Wiggle, Evans and Chain Reaction. read more

I ordered my bike on Sunday 1st April and as per the website expected delivery to be an average of 4 working days. When the bike did not arrive I had to email them to find out what was going on when I feel that I should have been informed on the status of my order. At this stage I fully understood that the Easter Holidays may have delayed the orders and in response to my email I received an email that the company was averaging 5-7 working days. However, after waiting a few more days and hearing nothing I once again emailed and called to find out what the delivery status was. I received an email from Oz to let me know that the bike is due to be delivered on Friday 20th April. I therefore made arrangements to work from home so that I could sign for the delivery. After sending an email on the Thursday asking for confirmation of the Friday delivery and not getting a response I called on Friday morning when I attempted to have a conversation with Henry. I was upset and very disappointed that my bike had not been delivered and that despite the 4 average working day delivery policy I had waited 13 working days taking into account the Easter Holidays. On the phone I was treated with a total lack of respect, my complaint and disappointment was casually dismissed by being hung up up on several times. This was totally unprofessional and shows an unbelievable lack of phone etiquette and ability to deal with customers who are spending money and therefore expect a certain standard of service. When I sent an email to complain about the disgusting behaviour on the phone I was told that I would not get an apology and that he was right to hang up on a customer.Finally in addition to all of the above when I spoke with City Link (the delivery company) they told me that there had been a problem with pick up. It would have been helpful to know what was happening with the product I have been charged for!Overall, my experience has been awful. I am truly upset by the way I have been treated.I would NEVER recommend this socalled company, they are rude and generally unpleasant people who should not be running a company ? here?s hoping my bike eventually arrives!! Oh, and given the choice I would not give this company any stars. It is now 9th May and I have not received any answers to my emails!! read more

I visited the Discount Bicycles store and bought a bike they recommended. I wasn't looking for heavy duty use I generally only go a couple of miles at a time. However, on the third time I rode my bike, I got about a mile down the road when suddenly the front wheel stuck and the back wheel came up. I managed to get away with only a graze to the knee but the wheels on the bike were shot. The back wheel had pretty much buckled when the front wheel stuck, which in itself had slightly bent. I was pretty shocked I had been cycling really gently down a London road and it seemed that the bike had completely folded in on itself! When I took the bike back I was shocked by the rudeness, unprofessionalism & bad attitude I faced. The guy I spoke to accused me of lying & said that I must have crashed for the wheels to buckle. When I called him up on this, he then changed his story to say that they couldn't be responsible for the buckling of bike wheels due to the 'vibrations of the road'. I told him I had hardly used it & showed him the bits of rubber that hadn't yet worn away from the tyres but he point blank refused to help. He then proceeded to tell me how 'any intelligent person would see that the warranty wouldn't cover this' and insinuated that I was a 'mug'. When I suggested that if any other product was faulty & broke after a couple of uses, it would be covered by warranty he laughed. When it became clear he wasn't going to help, I asked how much it would be to fix it. His colleague said that they could true it there and then, but the guy was quick to shut him down and said that the back wheel needed to be completely replaced. The look on the engineer's face suggested that this was news to him & I suspect the manager was being bloody minded. I have never been treated with such rudeness & as a woman in her early 20s I feel pretty shaken up by the way I was treated. I took my bike down to Sam the Wheels in Herne Hill who was quick to notice the wheels were of a poor quality. When I said that I got the bike from Discount Bicycles in Norwood, the look on his face said it all. Please don't buy from these people. I'm guessing my bike isn't the only shoddy product they sell & their approach has been unprofessional, rude and patronising. read more

I would easily given them -10 stars if I could as I have never seen such group of unprofessional and rude people in just one place.Worse people Ive ever witnessed doing business.After ordering a simple silver quick release skewer over amazon and receiving in black one I've decided to let them know that it was wrong but I was going to keep it anyway but was also going to place a review about the seller.Even so I decided to keep the wrong colour, my email receipt from amazon and the picture inside the server clearly had the picture of a silver skewer.Immediately after that I have received a call on my home phone from someone from the shop shouting and swearing at me about me entering a feedback saying that it was black all along and amazon server was to blame etc.and even put the phone down on my face.After that I had to file a formal complaint to amazon about this people as they started harassment, sending rude emails, writing detrimental comments about myself etcI could not reply to their comments on amazon as it was a response from my feedback so they got the last word and I had to take a different approach.The guy had the audacity to write things like This customer is not right in the head. The customer could not accept that he had made an error Please Beware of this sad and insane person and ignore his bogus feedback.I felt very disappointed and really believe I was dealing with mobs rather than business people.I never wanted to return the product neither asked for refund so please be very aware.I know I'm not alone as if you google their business you will see some horrific cases about their gangster style dealing with people, however, I did came across a great review on trust pilot about their shop, but guess what?The person who wrote was the owner of the shop itself. read more

BAD BAD BAD COMPANY! RUDE! I had to ring the company 6 times(to date) each time I have been promised a call back and each time I have had to return the call myself the next day only to be told incorrect information. I asked for next day delivery for my Item I HAVE BEEN WAITING NEARLY 3 WEEKS FOR and they said no it wasn't worth it so I told them I would write a bad review because of the appauling customer sevice I had received and he told me that was black mail!??? Normally when I have ordered from a company and an item has been delayed they are more than happy to help rectify the situation and ensure you would use the comany agian by offering either a discount or next day delivery. This comany kept banging on about costs and how my £15.99 item was not worth it? having worked in customer service and purchasing I understand you do not want to make a loss but an unhappy customer will lose you a lot of business! I am currently STILL waiting for my basket. If this item was available any where else I would cancel my order and never deal with that rude company ever again! SHOCKLY RUDE! POOR SERVICE! read more

Discount Bicycles must be the least efficient outfit I've ever dealt with. In summary took a month to send anything and what I got was not what I ordered or what they offered as an alternative. Sent 2 emails - no reply. Left 2 messages no reply. Eventually spoke to Henry and we agreed on a substitute garment but what I received was a different colour. He also promised a couple of freebies as compensation for their errors and said he would refund £5 as the ordered garment was more expensive than the agreed substitute. What I got was a kids torch without batteries. I'm still waiting for the refund! I suppose I should think myself lucky that I did get something- eventually and it wasn't a big order. I don't think customer service is a concept they understand. read more

BUYER BEWARE! Detail: 3 weeks and no delivery Chased and only then do they tell me they have no stock Responded on Email to request a refund (TWICE) and no response Called Customer Service and CLOSED at just after 4pm!! Spoke to someone in the shop and requested a refund to be told that will take four days After saying that was unacceptable they Hung up the phone! CONGRATULATIONS on the worst customer service EVER (even beating British Telecom!) and on motivating me to write my first ever review of a consumer experience to help save any others even considering using this SHAM of an outfit. read more

A company to avoid. My experience is similar to escapes ! above. They take your order but decline to tell you that the item is not in stock and will be long delayed and then use automated emails and voicemail to avoid responding to your queries regarding why you have received nothing. They only responded after A cancellation email was sent to them. They then claim it is the customers fault for phoning or emailing the wrong department, (sales is the wrong department?) There are much better bike shops if you are buying on line. read more

I have never felt more compelled to complain about a company. Discount Bicycles are rude, incompetent and treat their customers with complete indifference. Do not deliver goods, do not answer emails or phone calls and when you complain about this there response is to hang up. Pathetic. They can put this on their testimonials page. read more

Great Company I have just taken receipt of my freshly serviced bike. I have to say that the work done at Discount Bicycles was fantastic. My 20 year old bike has never ridden so well. These guys are seriously good. Andy read more

Great product range They had the exact part i had been looking everywhere for, great customer service well packaged and good delivery time what more could i ask for? read more