***This review is solely based on the service I received from the young lady on 09/06/2018***
I called Dirty Paw Dog Wash (per recommendation from a local pet store) to schedule an appointment for my German Shepherd to get a bath/brush-out. I don't live in the area, and because my Shepherd got quite dirty on our vacation I wanted to get her looking nice & pretty before our 4 hour road trip back home.
This place was highly recommended and the ladies I spoke to on the phone when I scheduled the appointment were very friendly!
I called to bump my 3:00pm appointment to 4:00pm and they were very happy to do so.
I arrived for my grooming appointment approximately 10-15 minutes late because of a road closure. (I would've called but I did not have service) When I walked in, no one was there to greet you. We hollered "Hello?!" and finally saw someone pop out. We immediately apologized for being late. She grabbed my dog and asked me to fill out a contact card. She told me I could just "stick around" because "...it'll be quick..." I mentioned to her how long it normally takes me (with help) to bathe her, which is why I wanted to drop her off to get a bath. She said "well I'm not going to stay that long, it's just a bath right?!"
Yes it IS just a bath. I get it. But my Shepherd has
VERY thick fur. You can't tell me you're going to bathe, brush and dry her in 20 minutes.
The facility was clean, and I'm sure they do a good job I just wasn't fortunate enough to experience that.
I'm not mad, just disappointed
I specifically made arrangements to get her groomed "professionally" because it takes so long and I'm on vacation! We were really looking forward to cuddling with a clean fresh pup tonight but unfortunately we'll just have to wait. read more