Today was supposed to be my 1st new patient visit . I confirmed my appointment yesterday! I was…read moretold 10:45am and today when I showed up this morning I was told it was at 11:30. First of all the lady at the front desk was extremely rude, didn't even say good morning or nothing! I told her I know for a fact my appt was at 10:45 and she said well it's at 11:30 and u were told to be here at 11 to fill out paper work . Not once did she make eye contact ! Now I see why they hv 3 stars

I felt I had to leave an honest review after reading all the one-star reviews…read more The front desk staff, MAs, phlebotomist, and all other staff members I've encountered have been nothing but helpful and patient. I used to work in a physician's office, and I have seen how demanding and ridiculous patients can be. Doctors cannot break the rules of medicine or go outside of the insurance restrictions to refill prescriptions, just give a patient what they want, or see patients who are behind in their payments. Dr. Truong (and every single one of her staff) has been kind to me. They are all races and backgrounds and ages, so the discrimination accusation below is unwarranted. I am white. Dr. Truong is Vietnamese. Some of the staff are Hispanic or African American. I have gone to Dr. Truong for only two years, but two African American friends of mine been going to her for years and never had any complaints. It is slanderous to make that accusation. How a patient speaks to staff can get them dismissed from a medical office, and I applaud any physician who stands behind their staff. Since the pandemic, people have become more demanding and just plain awful. Try working a front desk in a medical office for one day and you will be buying flowers for these ladies to compliment them on their skill and patience. Grow up, be kind, and be a patient person.

The staff were very friendly, and Mrs. Wilkerson was very nice and helpful to me. She did…read moreeverything I ask of her and more.

Dr. Wilkerson is an outstanding doctor. She is personable and takes your concerns seriously. I went…read morein today with a potentially serious situation. She called in a favor with a nearby vein clinic and they saw me immediately. My condition will resolve over time, and I have peace of mind. Thank you Dr.! RJ- Arlington

I went to Family HealthCare Associates on Green Oaks Boulevard in Arlington, Texas for a scheduled…read moreblood draw. After checking in, I filled out the small sticker by the front door with my name -- the space was very limited, so I did my best to write it clearly. A man then came into the waiting room and said, "Cindy, you didn't write your name well -- how were we supposed to find you?" I explained that the writing space was too small, and if there had been more room, I could've written my name more clearly. Instead of understanding, he began arguing with me -- and he was the same person who was about to draw my blood. At that point, I felt uncomfortable and unsafe, so I decided to leave. His rude attitude made me worry he might not handle the procedure gently or professionally. I believe they should provide larger stickers for names so patients can write clearly -- and so no one feels disrespected or mistreated. I'll be getting my blood drawn elsewhere.

No Never again. I decided to use them as my PCP but never again. Think about the fastfood of…read morehealthcare... No worse, a drive through without actually "caring" for The patient. With Dr Karoukourtis, Its so hard to get an appointment and after you do, you leave with a bittertaste and not getting any better. For simple headaches he had to refer me to two specialists who are backed up for a month. Why will I pay to see 3 physicians for something as simple as that? Never again. Also did I mention the laters of rude lady office assistants whom you have to bypass before you can speak with your pcp. He never even speaks to you directly but interacts with you through them. My family account with that clinic.

The provider Sasiwan and the staff were absolutely wonderful. I am impressed with her care and…read moreconcern for my health.

After waiting over an hour to see the doctor because of a sick infant, then being told that a…read morecovid/flu test needed to be done and that would involve an hour wait for the results - when the "nurse?" had asked if I wanted it done 45 minutes earlier and I had said yes, was the straw that broke my back. EVERYTIME we have come into this office, either for myself or the two little girls 11 months and almost 3, we have had to wait for a minimum of 45 minutes once we are in a room before we see the doctor for all of MAYBE 5 minutes. This is not acceptable, especially when others come in after we have arrived and they are leaving or have left before we are even seen. I make sure that we are EARLY for every appointment. We will be changing to a physician's office where they WANT to keep their patients, not one that is this sloppy, slow and rude. ALL our appointments have been cancelled, insurance has been notified that we will be changing providers and why. The "intake interview" is done remotely, by a person who mumbles and does not use English as their main language, when they have been told at the very beginning of the "interview, that the adult is deaf. We have been in this office or a minimum of 8 times for myself and the two little girls and we have NEVER had a wait less than 45 minutes once we are stuck in a room. On my last visit for prescription refills, the blood work took three techs to draw blood when they were told that I have veins that collapse, and that they need to use a very small needle along with the urine sample being lost. The bruises that are left look like I have been beat up. The doctor who isn't a doctor but a PA, rushes in and out, there is no time to ask questions and blood results are always off the wall. I am an RN, I am not some patient that buys anything that I am told. I also see an oncologist, when blood work are never the same between the two visits I will take the results from the oncologist before I am concerned what this report is saying to be honest. If you are in urgent need for a provider, keep looking, this is probably not where you want to be. I have ended up taking my children to Cook's ER when I can not get any assistance from this office.

Front desk so rude and they think they are the only clinic to save all patients with broken…read moreEnglish. They should have cameras to review their interaction with patients

If I had an option to give no stars I would. This by far is the worst clinic I've ever been to…read more I've been going here for years, and it's only getting worse and worse. The Dr. herself is not bad, but she has the worst staff ever. Very unprofessional and has no knowledge. I am disappointed in myself that I actually came back here the last time even though I promised myself I would find a new family Dr. The last two times I went I was not even scheduled with the Dr, I got scheduled with the PA. She was not bad either but she seems rather new. The PA was originally going to refer me to a rheumatologist, changed her mind and said she was going to refer me to an ophthalmologist. I called back a few days later and asked to be referred to the rheumatologist instead because I did not want to go to an ophthalmologist for my condition. It took me SEVERAL calls and attempts to get them to refer me to a rheumatologist and they kept saying I do not need to go there and refused to give me information on the Dr. they refer patients out to. I went back and called my optometrist who told me to go to my PCP because she was not able to refer me out to a rheumatologist. After my optometrist contacted Dr. Dinh's staff, they lied and said they already referred me out to a rheumatologist and gave me all the information I needed already. About two weeks later I get a call from a referring office asking me if I would like to schedule my appointment. I went to the appointment and everything, come to find out- I went to an OPTOMETRIST (partially my fault because I assumed it was the rheumatologist)! I did not get referred to an ophthalmologist OR rheumatologist. I did not need to go to another optometrist, I already had one! This was a complete mess and was highly unprofessional of them. At this point I am not sure if I am even going to get referred to a rheumatologist anymore! I would call them, but half of her staff does not know what they're talking about. I really did want to like this office because the Dr. is not bad... but it is hard to. P.S. both of my siblings and parents come here- they all had bad experiences and bad complaints about the staff! The staff really do reflect on the office, the Dr. should consider re-training her staff in my opinion.

I brought my mom has been going here for years with severely uncontrolled diabetes for years and…read moresevere pain that she had to go to ER. Post discharge this doctor didn't even perform a basic physical exam, he just nodded while she described her symptoms. I had to beg for some basic routine labs because oit's clear with the naked eye the enlargement of her thyroid! When I asked for the labs then he said he would refer me to pain dr to do steroid inject. I worked at UTSW and inform him of the correct specialist referral, he argued and insisted we use his long-time friend's clinic, which felt more like a kickback scheme than genuine care. He repeatedly pushed supplements from his inoffics pharmacy (apparently another "partner" of his) and told us not to go to the ER--even when it was clearly warranted--instead directing us to call his office for a CT scan. I had to practically beg for routine labs, and he wanted us to do at his "inhouse labs" even though it was closed. when the nurse finally agreed to write for labs, she "forgot" to send in the orders or follow up with results. His bedside manner is distant and uncaring, and he even wont let you develop Rapport with him. Every visit feels like a waste of time and money. If you want compassionate care, honest referrals, and a doctor who actually examines you, look elsewhere.

Overpriced and poor service. They charged me $179 just for a pregnancy test. It feels like this…read moreoffice is more interested in taking your money than providing quality care. Save your time and money--go somewhere else.

By far the BEST GP ever! He even calls me on a Saturday! NICE. He takes care of everyone and has…read morea vested interest in everything they say or do. Kat is superb in her blood drawing and people skills. I am so happy to have met Dr. D and Kat...they have seriously saved my life!

From the owner: Dr. Duppstadt offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Arlington. Dr. Duppstadt sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Duppstadt is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

I was a patient for eight years. eight years of incompetent office staff,two biopsy's, an MRI, and…read morebone scan and roughly $28,000 later the doctors all left as did many of the patients ( such as myself) my current doctor told my none of the test and procedures were necessary or advised as I have no issues. They are a family run business with the goal of separating you from as much money as possible nothing else. If you use them please, please get a second opinion.

They have the rudest office staff of any doctors office I have ever been too. When you first walk…read moreinto the office they have about five televisions blasting ESPN. It feels like you've walked into a sports bar not a doctors office.The receptionists that greet you never smile. They just want you to sign in and sit down and leave them alone. After waiting 30 I got up and asked why it was taking so long for me to be called back to see the doctor. I was told that the receptionists were running behind not the doctor. Finally they called me back up to the desk and was given papers to sign. This was about 45 minutes past my appointment time. I guess they all hated me because I complained about the long wait so I was treated rudely again. I went to the urologist because I had three kidney stones. I had to sit in their lobby leaning over in great pain listening to ESPN blast for about one hour and ten minutes. Finally after I was called back and put in a room one hour and fifteen minutes past my appointment time. Saw my doctor and that went fine but when I went to check out I was once again treated rudely by their receptionist. No smile just told me to sit down and wait. I sat for a long time and finally asked if I could leave. She gave me a mean look and said I could leave. Warning!!!!! If you ask them questions they will give you very mean looks. Terrible experience and I've been to this office four times and it's always the same treatment. Doctors a great but office staff is the worst in town.

I was turned away for being a Medicaid patient and had to drive myself to the ER when I was clearly…read morein severe pain. I wouldn't pay them a dime knowing what I know now.

The lady in the front office basically forced us into paying the double of any other emergency room…read moreotherwise we couldn't be seen or get taken care of ! She also mentioned that the bill will come out to an amount and ended up 3x more !!!!!!!!

Took me over 3 hours to get a simple DOT physical. The nurse was kind though. Sean's like they are…read moreshort staffed on doctors.

Horrible service!!! Waiting for hours…read moreNo hurry no rush On there own time Inconsiderate people that just dont care!!! Sat 3 hrs in the waiting area Then over a hr in the room.... All for a basic simple physical Smh Do better people!