Bait and Switch Fraud. DirectTV Collections department particularly Juan Employee Jose/Juan Ref# PPN7V54 are downright thieves. I was offered via email a 70% of past balance to restore at no charge right when I was negotiating cancellation as a 14 year customer, 3 states, installation on four residences (dish/hardware) I immediately called in to take advantage and work things out with Direct TV to continue our long term relationship, paid the amount of balance due to bring balance to 0 per the promotional terms, have an emailed receipt (the email immediately following the deal email in my inbox) Happy call, service will be restored, differences settled right? WRONG. They never implemented deal, wouldn't refund my payment to get deal which was substantial income for my family, indicated cancellation status being negotiated DQed me from deal despite being emailed the deal AFTER negotiating cancellation, AFTER rep on phone still offered and indicated he implemented deal when he took my payment (same day). Determined, Collections Dept. is same Dept that promoted and emailed the deal who took deal away so after four hours on 8 different I8Something numbers I was actually insulted by their collections supervisor referenced above telling me we got you, you should pay your bills!!! I plan to take that call I recorded and the fradulent bait email to the KS Attorney General to look into Direct TV tactics as illegal by violating an in writing (email) and verbal (rep I paid to implement email deal) agreement, and turning it into a vicious, and dishonest "promotion" to simply collect 30-50% balances before cancelation offering false hope of reconciliation of a 14 year, 3 state, install AT+T and DIRECT TV equipment onto homes to be "move in ready" for future customers and told him to screw off and pay my bills. SCANDALOUS!!! AT&T payreq.all.r.1276345724@emaildl.att-mail.com Tue, Jan 16, 10:08AM (7 days ago) to me myAT&T Account | Support AT&T Globe Get 70% off your past due balance* (see below for more details) For account number ending in: 9952 We get it. We all fall behind on our bills from time to time. Let's get you back to enjoying your favorites. Here's how we can help: Provide 70% off your past due balance (*up to $250) when you pay the remaining balance on your account Credit any fees to restore your service Offer ends 01/29/2024. Call us at 800.288.2020. It's as simple as that. Thanks for choosing us, AT&T LODT170-CPAY-U017EH Contact Us att.com/pay AT&T Support - quick & easy support is available 24/7. Online Information Auto Pay Paperless Billing Update your email address Protect yourself from fraudulent emails Contact Us PLEASE DO NOT REPLY TO THIS MESSAGE All replies are automatically deleted. For questions regarding this message, refer to the contact information listed above. ©2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Privacy Policy Legal Policy Center myAT&T Your AT&T Payment Processed Hi ERIC, Thank you for your payment. Your payment has been successfully processed and will be applied to your account. Below you will find the transaction information regarding your payment along with your current service and account information. Service type: AT&T AT&T account ending in: 9952 Confirmation: 7ZX7CSR1Y05HYDK Payment date: 01/16/2024 Amount: Sign in and manage your billing and payment information. Sign in We value your business and look forward to serving you! Thanks for choosing us, AT&T Payment Terms & Conditions Popular support topics Optimize your internet speed Set up a mobile hotspot Block robocalls and other unwanted calls Paperless billing Go Paperless Reduce clutter with online billing. Automatic Payments Set up AutoPay Save time and pay your bill automatically! Understand your bill Understand your bill Get info about your bill and payment options. Sign-in myAT&T Account | AT&T Support | Contact us TTY and relay services available facebook twitter Please do not reply to this message. All replies are automatically deleted. For questions regarding this message, refer to the contact information listed above. ©2024 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, and DIRECTV are registered trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners. AT&T Privacy Policy DIRECTV Privacy Policy att globe CPAY_D004EH read more

Direct TV is a terrible company. They almost doubled my bill in 1 month. When I called in to try and get them to lower the bill. Nope they wouldn't. So I switched to another carrier. Called them next day and to cancel and They ballistic and got mad that after 17 years I was leaving. They demanded I return their equipment to UPS store within a week. Now they want me to pay the entire Months bill when I only used 4 days of the higher billed month. They are a terrible company to to use for TV service. I'm going spend free time posting our bad experiences. read more

Not too bad but lousy customer service and it doesn't always work properly. I have recording I can't delete and so-called customer service kept me on the phone for half an hour and till couldn't help me. read more

Had poor service with DirectTV so we went with Spectrum and their policy is a buyout of former cancellation fees but they require a "invoice". Well after fighting with DirectTV they finally emailed us a "statement" with their $350 cancellation charges and Spectrum did not accept this document. Fair Warning to you all.... read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

My service has been horrible since day one. I cannot hit the info button while browsing the pay per view stations. The tv freezes every time. I'm just so over dealing with them. The minute I can stream football gms & baseball games, I will cancel it. Can't wait read more

I've had DirecTV since I moved to my house in Dec of '99. I've rarely had outages even in this HUGE snownami we had the past week I just had to go brush the snow off my dish (hey, so I have a 1950s house) it's within reach with a broom :) I get regular discounts for being a loyal customer & they always send me FREE movie coupons. I only use them for tv service. Bundling with two providers isn't available because I'm already a customer with both the phone company & DirecTV. I've heard nothing but nightmares from people that have switched their phone service to one of those cable providers. You know that saying "Why fix something that isn't broken". I'm good :) read more

We cancelled our direct tv services in two locations, Florida and Kansas. They billed us for an additional month for both locations. Tried to resolve the issue over the phone and was sent to an off shore service center that was incompetent and had no authority to resolve our issues. Spent hours on the phone. Terrible service. read more

Actually this rating should be a -10. If I didn't like Direct TV before they did an upgrade and now I can't read all of the screen. They have lowered the contrast on writing they don't think you are reading which makes it difficult to read the print. I didn't like Direct before because their claim that it is internet based is a lie. You can only manage your DVR while in your home network. Hey Direct that is called intranet not internet. If it was truly internet based I could manage my DVR with my phone, computer or tablet from anywhere. Not sure who developed and tested this new "upgrade" but they have made my decision to dump cable much easier. I look forward to leaving cable in the very near future. For those trying to pick a TV service, I'm not even going to mention customer service because it would be a -100. Their answer depends on who is answering the phone. So if you don't like the answer you keep calling back and maybe you'll get the right answer. read more

The customer service is ABSOLUTELY AWFUL!!!!! If you call to cancel some programming, not even the whole service, they transfer you 10 times to someone else, have to repeat everything everytime. Seriously have been on the phone for an hour and a half and still do not have my NFL package taken off. Then they try to sell you a cell phone. What are these people thinking. Ridiculous. read more

I had a terrible experience with this company today. Set up new service a week and a half ago, couldn't install until today. The representative who I set up with the account with miss quoted the price and didn't even set up the bundle for our Internet to go with it. I didn't find any of this out until the tech came to set it all up today. I was on the phone for 2 hours trying to sort this out, all the representatives I spoke to told me the same thing, there was nothing they could do. We won't have Internet now for more 2 weeks. They supervisors and representatives that I spoke to did nothing to make it better, offered me nothing but I'm sorry I can't do anything for you. Long story short, I am very disappointed in the customer service I received from this Directv . read more

I would give ZERO stars but it's not an option. Horrible customer service! Not surprised it only has ONE star! Thank you for charging me $300 for a package I did not request! Isn't that called a SCAM? My family will be looking for another company for sure! read more

Worst cable and internet ever!!!! Customer service very poor!!! They dont know what they are doing! It takes atlist 4hrs to get a hold of the person you need to talk to! Planning to move to other carrier! read more

Direct TV is the biggest scam the ever was .I cancelled my service they said they owed me $140.00 .They gave my a "deal" to restart internet and Tv bundle .Now They say I owe them $400.00 .This is all in one week.I will flood them with bad reviews everyday that I can .I just restated 3 days ago and have to pay another $250.00 to get out of the contract .I or my family will never get Direct or At@t again .We paid thousands of dollars to them over the years .They will never see another penny from us after we get rid of them today.This will not be the last Review. read more

I've had DIRECTV for almost 20 years now. Ever since AT&T has taken over my service has gone downhill. Billing is a joke. Now both of my receivers are not working and it's taking them seven days to come out and address the issue. read more

Horrible customer service. They promised to come out and take all of their cables that were hanging off the house down. Never called me back and never showed up. I will never go with this company. They actually receive 0 stars from me. read more

Horrible customer service. They tried to pull a bait and switch in there pricing on me. Caught it in time to cancel and go elsewhere for service. read more

Be careful when you cancel direct tv...I got charged for movies from 4 years ago at 4.99 each! One of the movies was Miley cyrus...I would of never watched that, and they said even if you watch the preview it would charge your account! !Tthey wouldn't drop the charges even though I was a customer many years!! so beware!!! read more

It's been an awful experience. In short I called AT&T to try and change my mobile and internet plan. The associate did not listen to my goals but was very intent on selling me directv. I wanted to pay off the installments on my wife's cell to again reduce monthly payment. Even though I paid a large payment I found out later it was only to be eligible for upgrade and no monthly reduction. I have come to realize on follow up calls that if you are talking to someone from outside the US you should probably request to be transferred. I took the bait and we got a basic directv package. It was so complicated to use. It was mostly home shopping networks. If we landed on a 3D channel it would lock up. We got no guides only the remotes. We called and cancelled and found out about the early cancellation fee. It was never discussed but they email the agreement to you when you sign up in an attachment that I'm sure most of us do not read. You do not have to accept anything, it is just there and you cannot get out of it. I tried to get a bill from them and called 5 times with this request. I would get an email from them to logon to my account but I couldn't because it was deactivated. Finally on my 5th call they discovered I did not get a bill because I was on paperless billing. In the process they turned me over to collections. It has been so frustrating that we are making it a goal to leave AT&T even though we have been long term customers. I cannot continue to do business on this level. read more

Terrible customer service. My bill went up $40 They said we don't have any promotions for you right now, but we're holding you for your contract. Raise the price and no solution! read more

The absolute worst customer service I've ever experienced. No one could ever get their story straight about my bill increases and I never got any of the promotions I was promised. When I complained about this I was reminded that I signed a 2 yr contract and was locked in! read more

This is a fraudulent company!!! Called to update my payment information. One hour later I get a report that they did a hard credit pull on my credit!!!! I did not authorize this!!! I call back and they have no answers!!! English is not their first language in the call center!!! I would not recommend this company to anyone!!!! read more

I ordered the the direct tv package that came with the nfl package and 3 months premium channels with a $150 visa gift card and a "supposed locked in rate for 2 yrs" Well come to find out there is no record of my gift card and the rate is NOT locked in after the first year it goes up almost $30 . None of this was explained at all it was all smoke and mirrors and when i called about the gift card not being sent out when i called to cancel the 3 months premium channels i was told that the card was coming just give it a little more time . So i called again and there is no record of the gift card being promised nor is there a record of the conversation I had regarding the card the first time . I asked the supervisor to look at the date i ordered and see that that promotion was going on at the time and he told me there is nothing he could do. I told him to check the call recording of the conversations sense all the calls are recorded and he would find i am speaking the truth and he says unfortunately there is nothing he can do. What a rip off they do not honor their own promotions. So ticked off right now , I under stand that people try to scam to get things but this is a legit complaint and even giving them everything they need to check into the situation they refused to use what could validate my claim . I will never do business with them again and it sucks because I liked direct tv but not if they are going to not honor their own promotions read more

This has been the worst experience I have ever had with a company. AT&T failed multiple times in keeping me satisfied as a loyal customer. For the past year, I had issues with my account several times where things were added to my account without my consent. They added an additional year to my contract, added channels, removed discounts, etc. with me not knowing until I contacted them. They did not want to resolve the issues and refused my requests to speak with managers. Now that I would like to term my services, they're wanting to charge me a double cancelation fee. I will never work with this company again and will reach out to the Better Business Bureau! read more

Representatives don't do what they say they will do. Service is overseas. Side with other businesses over customer. HORRIBLE!!! GET DISH INSTEAD! Equipment is unreliable as well. read more

Direct TV sucks the big one. If you don't bundle with AT&T you are pretty much screwed. I serviceman was here for 4 or 5 hours a week ago only to find out my free service call isn't free at all. Direct TV still freezes. Never had a problem with it until it was taken over by AT&T. read more

Do not trust the sales people. A bunch of liars. We went in to switch our phones over to AT&T and they sold us on their direcTV promotion they had going on at the time. It stated the deal was only good for a year and the sales person said he would personally extend it for us. All we had to do was bring in the bill when it increased. Guess what did not happen. The customer service is a joke. I called multiple times to resolve the problem and was shuffled back and forth from the cell service side to the directv side. I spent hours on the phone and went into the store twice. With no help and nothing to show for it. Even after being lied to and all the trouble I went through they still charged us $220.00 cancelation fee. For terminating our service early. I have hardly anything good to say about them or their other services. I will never do business with them again. I would not recommend them in any way. read more

Since AT&T has taken Direct TV over it had sucked. Leroy @ Direct gave me a great deal and was very nice. The only thing I had to do was stay for a year, which was no problem. He sent me a letter stating that. The bill was at the great price for 1 month and had gone up since. When I talked to Direct it was because of rate increase in January. Nothing was said to me about nor is anything said about it in letter I received. It is not a great amount of money but I am retired and on limited budget. I will definitely be looking for new coverage. read more

I'm only giving them one star bc I have to! Directv seems to add things on your account without your permission. I received an email a week ago saying that the sports channels have been added to my account and that if I didn't want it I would need to call so I did. Few days later I received my bill and looked at the details of my charges which I rarely do and found that they were charging me for 4 tvs when I only have 3! So I called which was June 15th and after an hour they apologized and said they would credit my account for all the months they have been charging me for it. So today I get an email saying that my order has been confirmed and that I will get a $20 credit for the next 24 months so I called bc I never once agreed to signing on with directv for another 24 months. Spoke to customer service about wanting this off my account and never once agreed to this promotion and definitely didn't want to be under another contract with them! She spoke to her supervisor named Shaun about getting this off my account and I was told there was nothing they could do bc the promotion has already started. Apparently when I called June 15th about them charging me for something they shouldn't had they apparently got my approval for this promotion which is a lie! So your telling me that this promotion can not be removed from my account 5 days after there was an apparent verbal agreement? They noticed my contract was up and decided upon themselves to add me to this promotion to trap me for another 24 months. I'm still waiting for the supervisor to call me back which I already know he won't but that's fine bc I went ahead and filed a complaint with BBB! read more

Wow... got randomly charged $240 without my permission and was told I still owe another $160?!?! I had my account canceled in May and now it's almost September and have tried multiple times to send my cable boxes back but have yet to receive a package box 6 PHONE CALLS AND 4 MONTHS LATER! After I said I wanted to resolve these issues before I paid any remaining balance or fees they withdrew $240 out of my account while I was at work after I specifically said NO! Terrible customer service, no communication in the company at all and overall a joke of a cable provider! If anyone is even contemplating them for a cable service I would look elsewhere, even a mediocre cable service like dish would be better. Most likely other cable providers wouldn't randomly steal money out of your account either! read more

Once they sign you up they will take advantage of you for every penny they can. Unlike other providers they will charge you if you want to add a box and charge you a lease fee on the box at the same time. If you move they will charge you 200 while other providers, taking every chance they can to get into your pockets because they know you don't want to break your contract. Also the worst customer service of any company I have ever dealt with, any one recommending this service probably has never had to pay for it. read more

Direct TV - every month i have to call and request better pricing. After 4 years I called again to get a better monthly service and they were going to give me $10 a month off. when i could sign on new and save over $60 a month. i went with another provider - cancelled the service and have a cancellation fee after talking with Patrick and his supervisor Miranda - they said that i needed to be "educated" oh excuse me I have a college education with a year of my masters and they are going to educate me. they were absolutely NO help and the cancellation fee is still there. URGH! read more

We recently decided to make the switch to Direct TV. After a horrific installation experience, we cancelled our account, and I am so glad! We will NEVER be Direct TV customers, and we won't be recommending their services to anyone. At our initial installation appointment, the technician let us know that when she drove up she realized we would have to have an additional approval set up for installing the dish (we live in a town home). She called and had it set up, and then she set a new installation date. When the new date rolled around, we came home to find the dish had been installed IN OUR NEIGHBOR'S front yard. It was right by the front door. My neighbor was livid. We called the technician, who told us it was the only location available. We told her she would need to remove the dish. The next day, she returned and removed the dish, leaving an exposed wire and pole sticking out of the ground. I called Direct TV and was referred to the damage department in Colorado, who emailed me back a lengthy email requesting a million details Along with an estimate to remove the cords before they would acknowledge the claim. Tonight, I called again, only to be told that the wires were my problem. I spoke to a supervisor (Calvin), and he was extremely rude telling me to call a satellite company to look at it. I'll be calling to complain to anyone and everyone who will listen. Horrible customer service! read more