They were able to work straight with my insurance company and work out a deal so my $500.00…read moredeductible Was taken care of in there final price. The Workmanship was a five star difference, They even came to my place to give me a quote after our scheduling kept conflicting. Was recommended to them and would do the same.

Keith was great with repair on my CRV! Quick efficient and way less than quoted from others. Highly…read morerecommend.!

I dropped off my enclosed trailer Friday afternoon which had a burned out bearing. The axle needed…read moreto be replaced. They had it ready Monday afternoon at a reasonable price. They even lubed and adjusted the bearings on the other axle at no charge! I would use them again.

So every year my job tasks me with getting a trailer serviced for a conference, and every year I'm…read moredirected to bring it to rocket city trailers. On the plus side, this place is pretty cheap and everybody is fairly friendly. On the negative side this place: Lacks any sort of professionalism. Has no idea what a deadline is. Can't keep a schedule, you can't even really be sure when to show up or call to talk to somebody. Let me elaborate a bit. So this year I called ahead of time to try to set up an appointment and establish solid deadlines about a month before I actually needed the trailer. I was told to bring it by "any time" and they could get it looked at in "a couple days". As we were pulling up, both office workers peeled out of the parking lot. I had no idea, but apparently they close for lunch - so "any time" doesn't include between ~11am and ~12pm. I hailed some guys down from the back lot, they told me to leave it in the parking lot, and they'd come get it. To be totally honest, I'm just assuming they have it right now. We unhooked it and left it in their parking lot, but they didn't seem to be in a hurry to collect it. I've called them a few times since then to try to establish some sort of work flow or expected inspection date, but no success. I'm strongly considering calling around and presenting other options to my employer. I've been pressed to established some kind of date since the time I dropped it off, but I have had no success with that task. Every time I call it's "a couple days" before they can do anything, and "a couple days" later, it's "a couple days" more. I now understand that to them "a couple days" is just an undetermined amount of time and not actually 2 days (or even 4 or 5 days). If it's your personal trailer and you have no solid time you need it back then this is probably an OK place to drop your trailer. If you're a business, I'd recommend looking around a bit before dropping your trailer here. Basically it's like you are letting your cousin work on your trailer, except unlike your cousin Rocket City Trailers doesn't have to see you awkwardly at family functions to feel your judgement. Update - entire process took about a week. Fairly quick turn around, but stupid stressful. Would have much rather preferred it took 2 weeks with solid dates, then to constantly have to check in.

Worse collision busniess I have ever delt with dropped my…read moretruck off in Dec for repairs and in Feb when I went to look at it it had 2" of water on the floorboards and in the consol This company is denying leaving it out uncovered and lying to my insurance people and physical damages specialists The truck is now a total loss If you value your vehicles Do not use this business for any repair

Best service by far!! not only did they fix 3 of my Fleet vehicals, but they did it in record time…read more I received daily updates through phone calls, text messages and when I could not pick it up, they drove the repaired vehical to my shop. This type of service needs to be known and I recommend them to all!! Gerber for the WIN!!!

Matt and first class crew do GREAT work and are always friendly and helpful. They do the work you…read morerequested and charge a fair price; it's not cheap, but you get what you pay for for. In my case, on the blue car, they added that stripe, a "bra", windows tints, and ceramic coat - and it was exactly what I wanted. Both of my vehicles look new, and one of them is 6 years old.

Did a brand deal for some money off our service and regretfully promoted this company to my…read morefollowing on Instagram. Have never dealt with an owner as unprofessional as Matt. I could go on and on about our experience and everything that went wrong but I will soon be posting publicly about that in detail along with the many other people that have been taken advantage of by them, they just didn't have anywhere to post about it. We had to return our car to Huntsville around 4-5 times to get messups fixed only for the blame to be put on us, the customer. Below pictures are after they "cleaned" our car after we had to bring it back because as I was pulling out of their business, we noticed the tint was literally hanging off the windshield. We had to personally get this deep cleaned so it wouldn't damage the dash speakers from the gunk they left in our car. (When sent to them, responded with a catty (sorry your dash wasn't perfect.) We had to remove all of the excess tint they left scattered in the car and clean muddy footprints. I have to agree with the other reviews, rarely was the pickup time ever correct. Was told to pick up at 6 (the latest) and showed up 530 and left nearly at 8pm. Another customer was there that said they were told to pick up then too and they still hadn't left when I did. The bumper picture below is after they performed a full "repair" of the damage they claimed we caused the week they installed it. They attempted to charge $800 because they said they had to replace the entire bumper piece. Matt said he saw the damage when he received just didn't know if I wanted them to fix it so he didn't mention it to either of us, we had to point it out. They delivered my car back to my house and before we could even drive it we sent pictures AGAIN showing there was still damage and this time they couldn't blame us as we hadn't even driven it after delivery. Matt suggested "Jesus man, YOU could've hit something in your garage." Keep in mind Hornbuckle parked my car in our garage as we were in Tampa. We are blocked on text and Instagram by them. We have already spoken to a few with similar/worse stories than me. Would've been open to a conversation if the second we pointed out the damage, Matt wouldn't have said to my wife and I "Looks like yall hit something." After asking what their excuse was 4 times after delivering our car after their full replacement of the bumper, how the damage (shown in picture below) could even be there without the car being driven, no response. We wish we would've read the 1 stars on here before choosing them. I had to get multiple rentals and Ubers to make up for their messups and never once was offered anything for this. I promoted this company and in return received a botched job and an absolutely immature and irresponsible owner. When he responds like he does to most reviews with blaming the customer, know he will most likely do the same ole same ole and say that the first time we picked it up, it had no damage. Keep in mind this damage wasn't seen until AFTER we had to bring it back and leave with them for a two week checkup. (He claims he saw the damage but just chose not to tell us?) that's the day we pointed it out, not the day they kept us until almost 8pm. I pointed out to him that other people have publicly called him a "child" and he tried to pull a "I will not be belittled and called a child." before he blocked us. UPDATE: offered a partial refund but only if we brought back our brand new car to them for a 6th time (would never bring my car back) for them to remove the PPF, tint and ceramic. As we sit at a shop to fix their botched job, they told me straight up, why on earth would they want to remove it, it can't be used again... the only reason they could think was a petty business owner. I gave them every option to refund me without having to come back in so I wouldn't have to leave a review/post but unfortunately came to this.

Steve recently installed an electric water heater in my RV ... works so good it's hard to believe I…read morestayed with propane so long ... he is my go-to RV man for any RV repair ... always fair and price point is reasonable ... might do as well as Steve's RV Repair in the Madison/Huntsville area but I'd bet you won't find better ... better than the dealer's work and price ...

Terrible experience with these people, $145.00 service call and $110.00 per hour and they still…read morewanted to put me off a week. For that price, I expected better service. Cannot recommend.

GM of Bankston called me and said if I would bring our motor home over Monday they would break…read moreloose the oil pug from generator. I did just that and they were able to do that for me. So I'm happy with that. Just thought I would repost. Thanks Bankston

This business is so frustrating. But yet I keep taking my camper back there bc they are the only…read moreauthorized service providers for my type. They know they have the monopoly on RV repairs in Huntsville and they don't care about services or satisfaction. My camper has been there for 6 weeks and I've had to call every time to check on it. They were waiting on approval for a repair that I never got sent to me. I called, approval request was sent. Now wrong part was ordered, still waiting. Meanwhile, my camper is sitting out in the hot sun and rain all summer when it would have been covered. Their customer service lacks any part of the word 'service'. When you call the lady says 'service'. Not 'service department, May I help you? or anything that resembles caring. Don't use them if you can find someone else.

I can't comment on the service since that's where most of the bad reviews are, but I sincerely…read moredoubt that this very busy dealership has their good service experiences posted on here. I called Audi Huntsville after visiting Audi Nashville. I had a q3 to trade and had a car in mind but Nashville didn't want to negotiate too much on the price. Eric at Huntsville picked up the phone and after hearing my story quickly found us the right car for the right price. I can't stress enough how important it is to accommodate the reluctant buyer. Huntsville is a haul from Franklin TN where we live, but we came and picked up the car. Mark, the finance manager sat down with us and we had paperwork signed in less than 20 minutes. I know quite a bit about leasing cars and how the money side works, these guys don't put up smoke and mirrors, very straight forward. If you want a great deal on a new Audi, give Eric a call. Make sure you do your research on the car you want and learn to understand auto financing, these guys appreciate it when you understand the very good deal you're getting. I have another Audi and I can't wait to see what we Eric and his staff can do to get me out of it into a new one. Thank you Eric!

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.

Yesterday I bought a Lexus NX350. Our salesman Johnny Vance…read moredid a wonderful job. He was very knowledgeable with all aspects of purchasing the car. Knew what the car was equipped with so I got the things I was wanting. I had told him what size I was looking for and he showed me the two that were closest. Knew what warranty's that were on it and was able to answer any questions I had. Overall was an easy experience to purchase my car. Johnny receives a 5 Star rating from us.

Yesterday we took my RX350 in for the auto butler treatment that I signed up for when I purchased…read morethis Lexus. My car is detailed and clean as a whistle when it is returned to me. The process takes 45 minutes to an hour so I wait. Lexus of Huntsville has a very nice lounge area with hot and cold drinks and snacks. My Service Manager, Tammy Johnson, does an excellent job. She's been there more than 24 years and she knows Lexus vehicles. I highly recommend their service department. 5/5