Extremely Disappointed with Our Kitchen Remodel Experience I rarely write reviews, but our experience with Direct Source has been so frustrating that I feel obligated to warn others. What should have been an exciting kitchen remodel turned into a long, stressful, and expensive ordeal. First, the measurements were completely off. We had to add to a wall just to make the cabinets fit--something that should never happen with a professional remodel. The quartz countertop measurements were also incorrect, and because of that, we had to purchase an additional $1,000 piece from a different company. To make matters worse, Direct Source lost our original slab, and it took over 2 1/2 months before the countertops were finally installed. Even now, the kitchen is still not finished. They sent a white backing for our green island, which makes no sense, and despite ordering pantry pullouts on August 19th, they still haven't arrived. I even paid extra for installation, yet here we are--still incomplete. We also had to remove the old kitchen ourselves, something I expected would be part of a full-service remodel or at least communicated clearly. Instead, it felt like Direct Source was cutting corners at every step. One of the most disappointing parts was that they required full payment upfront before the cabinets were delivered. The moment the payment was made, we felt completely forgotten. Communication dropped off, timelines fell apart, and our project was clearly no longer a priority. I would not recommend Direct Source, and I would absolutely not work with the salesman we dealt with again. This experience has been stressful, time-consuming, and far below the level of professionalism and reliability we expected. read more

BEWARE. Choosing to do business with Direct Source left us in a months-long nightmare. WE LOST TENS OF THOUSANDS IN POTENTIAL RENTAL INCOME on our lake house. Direct Source is a reseller of DURA SUPREME cabinets. Although Direct Source's employees seem good, and I originally wanted to give them a higher review for their employees, as a reseller, they are only as good as the cabinet lines that they carry. We spent around $15K and it made me physically sick to see the cabinets once they came in. Dura Supreme is having major production issues. They used wood from the scrap pile for our entire kitchen. One cabinet bay had 4 nail holes in it. Whoever stained it let is pool all over, making all the cabinet edges look like they were covered in cigarette ashes. The cabinet sizes and configuration were just plain wrong and they were planning to scrap it together in a hodgepodge way with fillers. Worst of all the cabinets were completely the wrong color- not only the wrong color, but about 7 different colors! Even my friend who does low end (under $100 night) cabins said they were not suitable for her rentals and would need to be painted entirely, which would have been nearly impossible due to their ornate style. It was clear Dura had used wood from the scrap pile (heartwood which does not take stain evenly), and that no human had actually looked at the cabinets as they were totally mismatched, the wrong sizes, wrong configuration, full of nail marks and burn marks. This whole ordeal also meant we couldn't have our families over at our lake house for the entire first half of the summer, or the fourth of July because we still have no kitchen. If they were to remove Dura Supreme from their line up of carried lines, I would give them a better rating. We spent months designing the perfect kitchen, and we were very excited.  After a few days of back and forth, Direct Source agreed to give us a full refund. That was good on Direct Source, they did seem to take responsibility and be ethical even though it was Dura Supreme's fault. However, we had only paid 50% and they probably knew we would not be paying a single additional cent. My other contractor pointed out that it was probably better for them to take the cabinets back because they (likely Dura) can now resell them to some other poor customer. So, now we've been without an upstairs kitchen for four months since we had to find someone else to build our upstairs kitchen in this market - luckily we knew someone, but still, it has been 4 months, which is actually pretty fast in this market. We were also planning on using this property as a vacation rental, and we've lost the ability to do that for this time,  and with our direct lake front access and busy tourist season, this is probably around $12K loss for the month of June alone. The thing that really gets to me is the hassle of having to redesign the kitchen with another vendor, the wait, and the fact that now we won't be able to do things like return our other expensive kitchen fixtures if they don't work out with the new design because it's beyond the return period. So while I would say you might have an OK experience with the Direct Source staff, Direct Source can only be as good as it's cabinet lines, and as long as they continue to use the Dura Supreme cabinet line, they are putting customers at major financial risk. I have read the BBB reviews for Dura and apparently our $15k cabinet project was really just minor -- there are people who ordered $100k cabinets from Dura and had the same problems, only weren't able to get a full refund. Also, when we did get a refund, my contractor noted "great they are probably just going to sell it to someone else now." Probably true. So while I appreciate the way Direct Source handled it, Dura Supreme is not a company you should ever do business with and we ended up doing business with Dura through Direct Source. The Dura rep in the Flathead area was simply offensive, trying to convince us that the cabinets delivered were the same as what we ordered (see picture) and it was totally gaslighting.  So beware - Dura Supreme, the line they carry - is using piles of scrapwood for cabinets and shipping things full of defects. Dura's advertising is false and if you have a problem, they will blame it on "natural variation". Even if Direct refunds you themselves, good luck finding someone else to do cabinets in this market, we were lucky to already have someone in waiting and have a downstairs appartment kitchen to use. Still it took 4 months. You might not be so lucky. So Direct Source, you are may be an ok business, but you simply must end your relationship with one of your main cabinet lines Dura Supreme to protect your customers and you reputation. Homeowners, if you want to do business with Direct Source still, you might be ok, but please under no circumstances should you use Dura Supreme. read more

Direct Source - Cabinetry Near Me - Missoula, Montana

We love our new kitchen and master bath vanity! Everyone at Direct Source was very helpful. Desiree Bennett- thank you, thank you for your advice, expertise and patience!!! If anyone is shopping for cabinets/ countertops and needs a designer call Desiree. We were very impressed with her quick response to the multitude of questions that we emailed and called her with. Her design and help with our vision was just what we needed and we are so happy we connected with her on our first visit to the showroom. Plus everything we ordered arrived on time, so we were pleasantly surprised. Hopefully we won't ever have to gut another kitchen and multiple bathrooms, but we wouldn't hesitate to use Direct Source again if we did. read more

Direct Source - Knotty Alder in Feather stain - Cabinetry Near Me - Missoula, Montana

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Buyer beware of the Kalispell location. Incompetent designer, surly cabinet installer, grudging customer service.

Overall not a great experience. Had so many issues, it seems like more trouble than it was worth. I was initially sold on a four week timeline for ordering cabinets. Two weeks after the order was placed I was told the actual timeline would be nine weeks for my cabinet delivery. Keep in mind that I was asking for an update, as I was about to tear out my entire kitchen. My"designer" was not very detailed oriented it all, i'm still in the process of receiving a new cabinet for one that was the wrong size.Plus drawer faces that were incorrectly ordered. During the final planning phase(just prior to ordering) I found multiple discrepancies with measurements on cabinets. Cabinets would have been misaligned if I had not brought it to his attention, I would've had cabinets sitting directly on top of heat registers again if I hadn't caught the mistake. It's hard to articulate in a review the many small mistakes that were made over and over during this process. When my cabinets were installed, they were installed by one person over the span of three days.(15 cabinets total) I can honestly say after installation was completed I do not have a single door or drawer properly aligned in the entire kitchen . The whole experience seemed...... unorganized at best. I see no reason to choose this company over a big box store. From what I understand, if you're dealing with the owners, you will get good service. I did not deal with the owners... my total cost cabinets and countertops roughly $15,000. Dealing with the countertop guys at IMPERIAL GRANITE was a GOOD experience.(our marble island is great!) I would definitely recommend shopping around for cabinets. There was nothing about this company that made themselves stand out at all.i'll try to post a few pictures to show the alignment of the cabinets, hope this helps anyone looking to do a kitchen reno. When you going through a kitchen renovation you expect to be walked through the entire process as a consumer. Unfortunately any information that I received through the entire process was received by me reaching out and asking rather than them telling me what was going on.... ie. scheduling/delays/ect., I felt uninformed throughout the entire process . I ordered huntwood frameless cabinets all upgraded to 3/4" plywood. I really like the cabinets to be honest. but the poor installation and delays have totally soured me..... edited 9/20 -- lowering to one star from two. i ended up finishing up all the trim and replacing the cabinet above the fridge myself. i was told the just dont have a single person to come finish my job. i waited months and nothing. They seem keen on taking everyones money up front just not finishing the job if anything goes out of whack. they did send someone to try to align the doors and drawers and he promptly started stripping out the soft close hinge adjustments with a power drill. this company is a joke. i regret choosing them soooo much. sigh. owners had no interest in helping either. calls and emails ignored. read more

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We chose Direct Source to design our kitchen for our new home and have never looked back. The studio itself is lovely with tons of samples, a conference room with 3 D design layout on the monitor,and examples of just about anything you'd want to design. With the help of incredible Rebecca, I feel confident the color, layout and overall efficiency of my kitchen and laundry room are being used to their fullest potential. They even have an in house "Granite and Quartz" warehouse and for that we called on the expertise of a wonderful young man, Brian Timmons to layout, and configure the countertops for kitchen, laundry room, vanities and even the shower walls. All in all they have helped us create a stunning home that we will enjoy for a very long time. I can recommend them without any hesitancy. read more

Terrible service. Kept trying to shove stone countertops on me. NO! I want laminate which costs a lot less. They said "no can do". So I want my deposit back. After 6 months they refunded only half minus "restocking fees". WHY DID THEY STOCK LAMINATE THEY SAID THEY COULDNT INSTALL???? Same as Clint F, this was JP. Oh, and I got the "I have tried to call you several times". Both numbers show missed calls, this is 2017. STEER CLEAR!!! read more

You can't go wrong with this company, if you are looking for anything regarding your kitchen, very nice cabinets, appliance's and counter tops, it sure is nice when you run across a company that goes the extra mile for their customers! read more