Very easy set up & application process is the easiest I've ever used. It took less than 3 minutes…read moreto complete.

I found enrolling was easy and I didn't have any problems. I think I will like the new service.read more

Horrible company. No detailed billing. Average cost for a 2 bedroom townhome is $250-$350 and…read morelately $550-$750 per month in the winter. I'm not joking. This has to be illegal gouging customers like this. DO NOT move onto an apartment that has NEP for electric. You have been warned....

If you have a choice, stay far away from apartments that require Nationwide Energy Partners (NEP)…read morefor utilities. NEP handled water billing at our apartment for years, but serious issues only became clear once residents were forced to use NEP for electric service. At that point, our electric charges were significantly higher than what the local host utility (PECO) would have billed for the same usage, and NEP could not provide clear, reproducible documentation explaining why. When I requested a tariff-based explanation, NEP repeatedly claimed that my comparison to PECO's Price to Compare (PTC) was "not properly calculated." However, PECO has publicly published its Residential PTC Methodology, which confirms that the PTC includes generation and transmission, along with capacity costs, ancillary services, line losses, and taxes. In other words, the PTC is the exact consumer-facing benchmark PECO tells customers to use. Despite this, NEP never provided a transparent, line-by-line reconciliation showing how its total charges matched what PECO would have billed. Instead, NEP relied on internal calculations that residents cannot independently verify. NEP eventually admitted billing errors for multiple months, acknowledging that October and November electric bills were calculated using the wrong seasonal distribution rate, and issued limited credits. After that, NEP stated that its review was complete and declined further examination of billing methodology--while simultaneously inviting "further questions," with no path for additional review or resolution. This review is not about disliking utility costs. It is about a lack of transparency, accountability, and verifiable billing practices in a company residents are often forced to use. If NEP's billing truly matches the host utility, it should be straightforward to demonstrate that with documentation. In our case, that documentation was never provided. Based on my experience, renters should be extremely cautious and scrutinize every charge before signing a lease that requires Nationwide Energy Partners.

I lived in Powell years ago for 10 years. At that time Powell was rural so most of us had back up…read moreheat. Once there was a power failure but it was due to Powell growing faster than the transformers. I read every review only cause its a habit of mine. I find a lot of the problems people had here with AEP is their own personal responsibility. BAD CREDIT is a biggie-you are now paying for all that student debt you skipped payments on. Fix your credit and your life would be more hassle free. It is your responsibility to alert your utilities (water, electric, direct tv)that you moved. Period. And check again to make sure they closed that account. Oh and did you have good credit with the utility company? Oh so you didn't pay a few bills last year...don't expect them to go head over heels for you. You have to go online to double check that it went thru-you would do that with online banking depositing that check from mommy & daddy why won't you check your utility account to make sure it is closed? And with rebates-you ALWAYS need to read the requirements. That is not the utilities problem but the customer for not being a good shopper. And with wind, you better figure out how much wattage you use in a day, then compute what the solar puts out-and see proof from the manufacture cause guess what, they lie-then see how many sunny days you had the last 5 years (farmers almanac) . People eyes glass over when the solar panel salesman (a step lower from a bridge salesman) tells you that you can sell your extra electric-what a joke! There isn't any extra power, and you will find you still have to buy, and those $22,000 solar panels will never pay off. I wish High Schools would teach a class 9-12 called LIFE. Our younger generations really lack in knowledge they need just for living. If you want to experience a bad electric company, move to Maine. Every time the wind blows 30 mph+ you have to start preparing for the black out. Keep jugs of frozen water in the freezer-will buy you a few hours of coolness. Charge up all the spare batteries for phones, and on internet. Buckets of water for the toilet cause water to flow needs electric pumps.They are a Canadian company-think they care about us? Other problems I see is not AEP or any other utility companies fault. See all those extra charges? Thank politicians-Al Gore is responsible for one, The local gov forcing the electric utility to buy that promised (see solar panels) high wattage trash burning electric plant. Thank Washington DC for all the regulations put on utilities for fake science and untrue facts COST YOU MONEY added right into your bills. Do research on your house representatives on what bills they supported-go back as much as you can to see which party is the most active in doing this. Then there's house representatives from other states trying to make a name for themselves so will come out with statements that are so far from the truth you have to laugh-but this only creates more hysteria, so the party that likes to do add ons to your utilities can add EVEN MORE and YOU WILL LIKE IT feeling you are saving the earth, when in fact its all a lie. People actually think cooling towers that are releasing steam is pollution.

They are horrible. Even when you pay the full bill on time, they somehow have a late fee on your…read morenext bill. And even when you pay the disconnect fee they add more fees on top of it later on. They do not work with you at all despite your situation. They dont care. Worst company ever they shouldn't even be in business. ​

I have lived in several locations around Columbus over the last 25 years and have always been very…read morepleased with the services. Yes, they do need to read meters at times but they do that outside now in our area. But previous to that if a reading was missed a card was left on the door with instructions on HOW to temporarily resolve the matter until the next reading. Never had a problem. Also, the water department will not shut off someone's water without notice, especially if a emergency situation is demonstrated. The water pressure has always been very strong, even in the dead of summer. And their customer service reprenetatives have always been very helpful, as long as you are courteous to them. Thank you for making sure the quality of the water is not like other places in the country.

I am extremely frustrated at trying to use this automated system. There is no specific choice…read morelisted to report that you have paid your bill which they require. The recordings on some choices was so garbled you could not understand what they were saying. This certainly needs to be fixed for better customer service especially when my call is to stop shut off!

The service used to be same day...but this is not what we experienced today. Our furnace leaking…read moregas. Needs repairs ...it's 20 degrees outside and we have to wait 3 days before they can be here to fix it.

From the moment i bought a house that had IGS, i have hated every moment of my life. They're…read moresupport is beyond awful, their policies are horrendous, and their pricing sucks. They are an exploitative, pathetic company.

1 Utility is a great company with dedicated employees. They were responsive and very professional…read moreand were able to clear up my drain issues the same day. They even serviced my area all the way in Delaware, Ohio. Their rates are very affordable compared to the bigger companies in the area and I would highly recommend them to any of my friends or family. Their website is very easy to navigate and their staff was friendly and considerate. https://1utilityofohio.com/

From the owner: Sanitary Sewer and Municipal Water Street to House read more

Yep. Everyone hates the gas company, along with cable and electric. So, I called today to start new…read moreservice and expected a long drawn out call with hoops to jump through, especially since I just moved in from out of state. But much to my surprise I got my service started and sorted out in about 5 minutes! The agent was polite and helpful and even cracked a few jokes! Go figure

It's a rip off. Wish I knew how or if I could attach photos. Our bill last month was $58.76 and…read more$52.66 of that was Delivery charges and fees. How does it make any sense that 89% of my bill is for the sheer privilege of using their services. And of course even in the months we use none because the only thing that we have that's gas is our heater, we still pay $52.66 a month because we COULD turn it on if we wanted to.