I always thought I was getting the best rate with Alice brooks but I was wrong, and had nothing hit…read moremy record in over 10 years yet increased my insurance and auto drafted my account $180 more than the normal rate I had been paying, called the agency and she said price increase was due to inflation and she'd call back but never did, I switched insurance companies after this and my rates decreased to 1/3 of what Alice Brooks Agency was charging me.

From the owner: More choice, more savings from a local agent…read more Authorized Progressive Agency Alice Brooks Insurance is your local Agent for 36 years providing free quotes for auto, motorcycle, home, RV, commercial insurance in the Amarillo, Texas area.

They NEVER answer the phone. We've tried multiple days and different times of the day and we can…read morenever speak to anyone.

This the WORST business I have ever been to. Hands down (I wish 0 stars were possible)…read more Joan, the manager, signs for packages that she doesn't check for, and then incompetently loses them, all while blaming the customer. Not only that but her people skills are the absolute worst, she has no idea how to help, but she has an uncanny ability to make things worse. All the while, UPS down the street was willing to go the extra mile to help me locate my package (which showed without a doubt that it was at this facility) but Joan and her team refused to help. They refused to connect with the kind UPS clerk, and refused to double check that the package was in the back. I'm truly in unbelievable shock that she still has a job with the way she treats customers. At best, I hope someone with a role above Joan's sees this and does something about it. And at the very least, I hope those who sees this review will take their business elsewhere- please, save yourself the headache and the blatant disrespect....

Brian is great and has been our agent for many years. He has always been there for us. I highly…read morerecommend!

It's refreshing to work with an agent that is more interested in helping you make smart decisions…read moreabout your coverages than making a sale. If you want honest, professional and friendly service, go see Brian Moore. --Highly recommend!!

Great customer service, super friendly staff. Ms Meghan was so helpful with all my questions & very…read moreknowledgeable. She saved me over $200 a month on my auto insurance, which is absolutely amazing. Every time I have called, she's been available, never acting like I was a bother. Great place for all your insurance needs.

Laura provided the absolute best insurance experience that I've ever had!! She was so kind and…read moreprofessional. She went above and beyond to make sure she was putting me into the best policies and coverages. She save me a ton of money and I'm better cover than before! I highly recommend reaching out to Laura for your insurance needs!! Thank you again, Laura!!!

Very short with customer. Expensive and they work for State Farm and disregards customers concerns…read more Brad

I have been with Russ Glaze insurance for a long time once was a good company . But now they find…read moreevery way to up your insurance, when I moved from one portion of town to another got to up you insurance, well you moved apartment same complex just 3 doors down oh you moved got to up your insurance any reason to up it. Don't use Russ Glaze State Farm

These guys are so great. Friendly and knowledgeable they will definitely be able to help you with…read moreall your insurance needs. They saved us a ton over the so called good hands and should be your first stop for any insurance you need.

To much to complain about. Just let the 1 star do the taking. Will be returning to old agent when…read morecontract is over.