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    Dipaola Jeffrey Vmd

    5.0 (1 review)

    Services - Dipaola Jeffrey Vmd

    Pet physical or wellness exam

    Pet vaccinations

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    14 years ago

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    Main Street Veterinary Hospital

    Main Street Veterinary Hospital

    (15 reviews)

    I've been taking my cat here for many years. When new owners purchased I stayed on and so glad I…read moredid. Not sure about previous comments of not answering phone. Never an issue for me.They've been great. My cat was difficult during exams and nail trims. They were so kind and able to make the visit less traumatic. When my cat became ill a few weeks ago, they helped me through my heartbreaking decision to have her put down. Compassionate and supportive staff. I highly recommend them!

    This vet was adequate from 2021-2023, but were recently purchased by a corporate outfit and I do…read morenot recommend using them. Since the corporate entity took over, they have not been able to receive phone calls or change their voice mail... for 6 months!! My cat gets prescriptions that keep him alive, so about a week before we run out, I try calling, shocked to still hear a message saying they'll be out of office in October. After emails, texts, calls, and Facebook messages, I finally get through with about a day to spare, and they barely get my prescription in on time before a weekend, the new years holiday, etc. After the third time going through this, I started seeking other vets, but needed one last script before the new vet would take over. I finally got through and spoke with the vet who agreed to the final prescription, but said I needed to get the cat an annual physical (typical corporate attitude/ get the client to pay as much as possible before doing the necessary service). When I arrived to pick up the pills, there was no communication or intentional miscommunication between the desk and the vet, so they tried to rope me into an immediate appointment, which I turned down, and they asked why. Reluctantly, I told them that I'm switching vets and was just here to pickup. The situation escalated, tho, and the desk said I'd need to speak with the office manager, who was confrontational. Among other things, the manager said they couldn't update the phone system because it hadn't been approved by the corporate headquarters. I was so disappointed in this vet's services. Firstly, they should have sent an email to clients stating that the office had been purchased, there were staff changes, and the phones were broken, but there was nothing of the sort. Who wants to deal with new personnel you've never even heard of or been introduced to? Very unprofessional. On top of which, the staff was rude, the manager was confrontational, they repeatedly tried to price gouge me on appointments and pills, I couldn't get them on the phone for 6 months, communication is nil, and so on. Generally I'd say that the corporate atmosphere is incompatible with doing a good job here.

    Norfolk County Veterinary Service - untitled

    Norfolk County Veterinary Service

    (43 reviews)

    We have been going to Norfolk County Vet for 10 years. They are wonderful, helpful and realistic. I…read morecan not say enough about Dr. Poor and Dr. Illovich. They know our dogs, and our family. I could go on and on how helpful and empathetic they were when it was time to let our golden go. They were with me every step of the way. In my opinion they have turned their business into a family. Some reviews have mentioned pricing. I find NCV extremely reasonable. When we got our puppy 11 years ago we were going to West Roxbury for our vet needs. The prices were through the roof there. At my sister's recommendation we tried Norfolk County Vet and have never looked back.

    I have been a Customer at Norfolk Vet for about 8 years and to be honest, have never been that…read moreimpressed with the customer service I received, and the Dr's bedside manners as they say. within the last 2 months I learned, my dog is in active heart failure. I had called the office Monday, twice, and was told each time Dr McCabe is not in today, however, another Veterinarian on call would call me back, regarding a very important issue. I did not receive a call back, so on my way home I decided to stop by the office. I was met with the front desk staff, who was very rude, and told me the Veterinarian that is on call couldn't "speak" to me because my dog is not "her patient". I then asked if that was the case, which sounds ridiculous and a complete excuse of the Drs. negligence, why wasn't I told that when I called twice. Staff then assured me that I would receive a call the following morning from my Vet. I waited for 1.5 hours following morning for the call that never came. I called the office and was told she was seeing patients. I am beyond shocked that this is how the staff operates, Vets included. it is now 5 hours after I called, 3 times within 24 hours, and not one Vet has got back to me. Mind you my call was very important regarding my dog's active heart failure and cardiac cachexia. DR McCabe is heartless, ignorant, and downright rude. She has zero empathy, and her staff is the same. DO NOT WASTE YOUR TIME HERE. I have another dog who is 3 and after this experience I am looking for a new Vet ASAP.

    Dipaola Jeffrey Vmd - vet - Updated May 2026

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