I've been taking my cat here for many years. When new owners purchased I stayed on and so glad I…read moredid. Not sure about previous comments of not answering phone. Never an issue for me.They've been great. My cat was difficult during exams and nail trims. They were so kind and able to make the visit less traumatic. When my cat became ill a few weeks ago, they helped me through my heartbreaking decision to have her put down. Compassionate and supportive staff. I highly recommend them!

This vet was adequate from 2021-2023, but were recently purchased by a corporate outfit and I do…read morenot recommend using them. Since the corporate entity took over, they have not been able to receive phone calls or change their voice mail... for 6 months!! My cat gets prescriptions that keep him alive, so about a week before we run out, I try calling, shocked to still hear a message saying they'll be out of office in October. After emails, texts, calls, and Facebook messages, I finally get through with about a day to spare, and they barely get my prescription in on time before a weekend, the new years holiday, etc. After the third time going through this, I started seeking other vets, but needed one last script before the new vet would take over. I finally got through and spoke with the vet who agreed to the final prescription, but said I needed to get the cat an annual physical (typical corporate attitude/ get the client to pay as much as possible before doing the necessary service). When I arrived to pick up the pills, there was no communication or intentional miscommunication between the desk and the vet, so they tried to rope me into an immediate appointment, which I turned down, and they asked why. Reluctantly, I told them that I'm switching vets and was just here to pickup. The situation escalated, tho, and the desk said I'd need to speak with the office manager, who was confrontational. Among other things, the manager said they couldn't update the phone system because it hadn't been approved by the corporate headquarters. I was so disappointed in this vet's services. Firstly, they should have sent an email to clients stating that the office had been purchased, there were staff changes, and the phones were broken, but there was nothing of the sort. Who wants to deal with new personnel you've never even heard of or been introduced to? Very unprofessional. On top of which, the staff was rude, the manager was confrontational, they repeatedly tried to price gouge me on appointments and pills, I couldn't get them on the phone for 6 months, communication is nil, and so on. Generally I'd say that the corporate atmosphere is incompatible with doing a good job here.

Very highly recommend! We've been through highs and lows with our pets recently--we adopted a new…read morepuppy and lost our cat of 18 years, Olivia. We've seen Dr. Hasemann several times over the last few months, and she has been really wonderful in both these happy and sad times. She was very kind and patient with us, answering all of our (many) questions. She knew that we were concerned about veterinary expenses, so took her time to break down different care options and costs to give us an accurate estimate and help us make the best choices for our pets. She helped us say goodbye to a cherished member of our family with grace and compassion, and I will always be grateful for this. The office staff are also fantastic, have always been friendly and responsive, and have gone out of their way to be accommodating with appointments and return calls quickly. Appreciate this great team and will definitely keep bringing our pets here!

I've taken my cat here since she was born and can't imagine taking her anywhere else!! The staff is…read morephenomenal from the friendly and knowledgeable people at the front desk to my favorite manicurist Shaun haha to every vet I've seen!! 5 stars for Millis Animal!!

My Dog received the most incredible care here today Dr Kirk and his team are outstanding at what…read morethey do! Top notch care here and we appreciate it thanks for taking good care of us ! On time appointment, incredible friendly staff, great clean facility incredible experience thanks you!

3 dogs, 3 cats. Have loved all of the doctors and vet techs at banfield medfield. They have always…read morehad best interest of our pets, they don't runs tests that aren't necessary. They explain options clearly. They spend time answering questions. Never feel rushed and very efficient check in and check out process. My pets are always a little nervous but do well with the techs and doctors and I think pets are the best judge of character.

Dr. Stollar is great! I had an amazing experience at this animal hospital! I brought in my cat lulu…read morebecause she was acting strange. Dr. Stollar figured out lu had pyometra without any ultrasounds or xrays. He ​didn't want to sedate her for an xray there in case it was what he thought it was, since they are not set up for emergency surgery. He gave us a list of surgery hospitals. We took her to one on the list and thru them his diagnosis was confirmed. We were able to get her emergency surgery and she is now home in recovery. Dr. Stollar even called the next day to check up on her. Thank you Dr. Stollar for your kindness, knowledge and caring heart!

I bring all four of my Chihuahuas here. One is a little misbehaved and can be difficult but the…read morestaff is always patient with him, the other three do not mind coming here at all. (this was not the case with their previous vet they were a bit timid) Medway animal Hospital is the best vet in my opinion!

We have been taking our cats there since 1978. We and the cats are always well treated.read more

They are pretty good. We've been coming here for several years because we live so close and they…read moreare usually helpful. I have had a couple times where Tufts has told me literally the opposite of the vets at Acorn with was a little concerning (in all examples it turned out Tufts was correct, but they don't offer general vet services so we go back and forth). One big pice of advice here - if you have prescriptions/drugs you have to purchase for your pet, DO NOT buy them from Acorn. I made this mistake for too long. One call to Walmart pharmacy (I'm sure it's similar at others too) and I saved over 75% from what I was paying Acorn for the exact same drugs.

An animal hospital that has staff not equipped nor confident in handling large breeds. Especially…read moreVETERINARIAN who conducted the exam outside the room and never touched the patient. NO follow-up after a visit or should I say payment? No at-home care instructions. No response to inquiries on pet health. I've gone here twice, and each time no answers to the cause of the conditions. To sum up, the care provided or lack thereof by Family Pet Hospital.... Visit if you need a prescription not if your pet needs care.

I've been bringing my pets here for many years. The vets are awesome and no matter who sees my…read morepets, they are very open and honest with communication. I have emailed, texted and always get a response. Surprised to see unhappy comments here related to the desk staff - which makes me wonder how the customers approach was. I use their in house plans and know exactly what is and what is not covered. I don't trust my pets with anyone else

As a follow up, I contacted Lisa R as requested, explained the situation and have heard nothing…read moreback. So this seems to be an automated response to any complaint which is par for the course with Banfield.

While medically i don't have a specific complaint, i am unhappy because after 3-4 visits,…read more We NEVER actually get to see the doctor. The tech takes the cat and brings him back. I have a number of concerns that I need to discuss in person and interact while my cat is examined. So I did call and share my complaint and was able to schedule a vet appointment. I think they should clarify how this works with new clients because I have been distressed about this for a while now.

We have been going to Norfolk County Vet for 10 years. They are wonderful, helpful and realistic. I…read morecan not say enough about Dr. Poor and Dr. Illovich. They know our dogs, and our family. I could go on and on how helpful and empathetic they were when it was time to let our golden go. They were with me every step of the way. In my opinion they have turned their business into a family. Some reviews have mentioned pricing. I find NCV extremely reasonable. When we got our puppy 11 years ago we were going to West Roxbury for our vet needs. The prices were through the roof there. At my sister's recommendation we tried Norfolk County Vet and have never looked back.

I have been a Customer at Norfolk Vet for about 8 years and to be honest, have never been that…read moreimpressed with the customer service I received, and the Dr's bedside manners as they say. within the last 2 months I learned, my dog is in active heart failure. I had called the office Monday, twice, and was told each time Dr McCabe is not in today, however, another Veterinarian on call would call me back, regarding a very important issue. I did not receive a call back, so on my way home I decided to stop by the office. I was met with the front desk staff, who was very rude, and told me the Veterinarian that is on call couldn't "speak" to me because my dog is not "her patient". I then asked if that was the case, which sounds ridiculous and a complete excuse of the Drs. negligence, why wasn't I told that when I called twice. Staff then assured me that I would receive a call the following morning from my Vet. I waited for 1.5 hours following morning for the call that never came. I called the office and was told she was seeing patients. I am beyond shocked that this is how the staff operates, Vets included. it is now 5 hours after I called, 3 times within 24 hours, and not one Vet has got back to me. Mind you my call was very important regarding my dog's active heart failure and cardiac cachexia. DR McCabe is heartless, ignorant, and downright rude. She has zero empathy, and her staff is the same. DO NOT WASTE YOUR TIME HERE. I have another dog who is 3 and after this experience I am looking for a new Vet ASAP.