We normally do our own taxes. We were making a medical claim we've never made before so I sought the help of a "professional" so that if it was disputed there was someone there to help. Francine assured me the claim was legitimate and guaranteed support if it was disputed by CRA. We sat in her office while she did our taxes, literally exactly the same way I do them at home with tax software. Towards the end of the summer I got a letter from CRA asking for supporting documents for the claim. It took me 3 weeks, 2 emails and leaving 3 phone messages before I was able to get in touch with her. She told me she would submit the documents electronically. 2 months later I get a letter in the mail saying since I did not send in the documents they asked for, I was reassessed owing them over $3,000. At this point I realized I better deal with this myself; that Francine had no intention of honoring her word. I did email her but still have not heard back. I submitted the documents and just got a letter back accepting the claim and that my balance was $0. I encourage anyone who has simple taxes to just get software and do it yourself. If you really need help, steer clear on this place! read more