Horrible office staff. I had an ear infection and was calling for over 5 days to get an answer on…read moreappointment. Finally got some condescending office manager who tried to talk to me like a child. After contacting collections company CDAC they told me they had no record of payments as they merged with another company. I called back. Got that cleared up .....5th or 6th call to try and get appointment. Told me doctor couldn't see me for over a month now of course I was extremely upset. Raised my concerns to the office manager who stated she didn't like my "tone" I hung up made an appointment with another doctor. This office manager from this office then retaliated against me by sending me a bill from 2021!!!! The doctor was ok but this staff is HORRIBLE!! Unethical business practices mean something is not right here.

Came highly recommended. First red flag was couldn't complete paper work . Called had spelled name…read morewrong supposedly corrected it. Arrived still couldn't log it in even with correct name. Sat down in a jammed packed waiting room where the mumbling of loooooong waits . Went in a checked at desk was running apx 45 behind . Really they don't tell anyone or call . Spoke with office manager who said they had a emergency I said both doctors(livningston /cundiff) sorry don't buy it and if so walk out to waiting room and tell people call future appts etc. From start to finish highly unprofessional would NOT recommend . My time is as Important as theirs and they wouldn't see me if I arrived 45-60 minutes late. To jam patients in durning a pandemic speaks to their lack of concern .

Dr. Goodman was very thorough in his evaluation process (relating to my reflux issues) he informed…read moreme of everything he was doing, didn't cast any judgment and was understanding of my struggles with living a healthier lifestyle. I would highly recommend him and his friendly staff to anyone who asked. Thanks Dr. Goodman!

I suffered for over a week with incredible tooth pain that radiated to the bottom teeth. After…read morevisiting my dentist and having x rays taken, and not showing that anything was wrong I was told that it may very well be a sinus infection. My pain level was constant varying between 5 and 12 on a 1-10 scale. I found a radiologist that performed a CAT scan and I received the disk to give to Dr. Goodman. I am a pilot and was scheduled to receive recurrent training in San Antonio leaving on Sunday for 5 days. I called Dr Goodman and told his assistant that I had the disk, was in incredible pain, and unless I got to the bottom of the source of the pain I would not be able to attend my training. She said that he didn't have anything open until the following tuesday. After pleading with this assistant that this was an emergency, she told me to go to a pain management clinic!!. I called a Dr. Michael Freidman, a nationally renowned ENT in downtown Chicago, and he immediately made an appointment for me even with his very demanding schedule. This complete disregard and compassion by Dr. Goodman for what I was going through took me by complete surprise. Disappointment is an understatement...

Horrible office staff that is going unchecked. Had to book an appointment with a different doctor…read moredue to the horrendous behavior from office manager and office staff. Over a month to even see this doctor. He's nice but what does that matter if you deal with this as a result of ridiculous behavior Unprofessional, bad business

Excellent doctor! I had major sinus issues and put off sinus surgery until I could not take it…read moreanymore. I went to see Dr. Cundiff about options and he thoroughly assessed my situation and gave me options in a language I could understand. He answered all my questions, I decided to go with the somewhat new procedure that involved stents being placed in the sinuses. He did an amazing job and for the first time in years I can breathe again! His follow-up visits after the surgery were reassuring and I never felt rushed. If anyone is looking for a great ENT MD, Dr. Cundiff is the one!!

Very good physician who is through concisious carring and knowlegable. He doesn't just rely on…read moreknife trys other solutions first but if they don' t as in my case he follows throguth with that solution. I will review him again after surgery.

My pulmonologists fave me a referral to see Dr Gary Livingston. Its not his fault for having…read moreincompetent staff. First appointment gave me a bad experience already. Called and the person was very rude and not helpful that I had to reschedule. They have all information. Referral, insurance information and all. I had to wait several months for this appointment and when I finally was there, they told me my insurance which is Aetna was not accepted in their practice. They have the information but never had the effort to call me about the situation. They said they had to see the card. Simply running the eligibility in their system would says if it is out of network or not. Just plain incompetency. And when I was about to go out the door, I was called back just to be asked if I want to do self pay. Unbelievable. That front desk clerk have the nerve to ask.

Office staff is no help. Was told they would call me back twice now and I'm still waiting for over…read morea week. I felt they were rude to me. Not at all happy with the staff.

After a few visits that resulted in a significant improvement to my sinus headaches, it was…read morerecommended that I undergo a sinuplasy procedure, even though I was not longer having problems. I received a 30 minute in office balloon sinuplasty procedure, resulting in a bill for $25,000. Based on all the information I was able to gather on the standard cost of such a procedure, my bill should have been no more that $7,500 before insurance. To compound matters, I felt worse after the procedure than I had prior to it. I feel that I was pushed into an unnecessary procedure for the sole profit of this establishment. As a result, I will not be returning to Specialty Care.

First time visitor. I came in for a dripping sinus problem…read more I was there 10 minutes early. I spent 10 minutes completing out the patient information form. The receptionist seemed irritated I had not printed this out at home and brought it in. It was literally about 3 minutes past my appointment when I turned in the paperwork. And then I waited almost 40 minutes waiting for the doctor. I asked the receptionist why the long wait...and the explanation: "you didn't fill out the patient form prior to your arrival so we had to give up your spot to someone else!" Wow!! Once I finally got in to the see the doctor, I was asked questions about my symptoms by the attending nurse, and then she asked me to sign a payment form for endoscopic nose exam. She said some insurance companies view this as an invasive procedure so I needed to sign it. I became suspicious. I asked if this was covered by insurance and she said it depends. She said the cost would be between 200-500. To their credit, she said I didn't have to do this procedure but it's mainly to check for polyps. I reluctantly signed it. The doctor came in shook my hand, asked some questions about my sinus problem. She seemed nice and attentive. She looked into my ear..for less than a minute. All clean. She examine my throat...less than a minute. All clean. Then she sprayed into my nose to numb it before inserting the endoscope....the endoscopic instrument is about a 6" long tube with a light at the other end. I thought she would insert most if not all of the tube up my nose. She inserted about 3/4 inch into my nose...not much. Didn't seem very invasive. All clean. No polyps. This took about 3 minutes. The whole exam was done in less than 5 minutes. Then we talked for about 5 more minutes. Diagnosis was this is allergy related given the time of year and she would prescribe Flonase and antibiotics. I said it didn't feel like allergy, as I get allergies in the fall and not in spring. She said our bodies change. I asked isn't antibiotics for bacterial infections? She said it might be bacterial, but if I didn't feel like I needed antibiotics, then she would not prescribe them. A doctor who lets patients dictate the prescription...go figure. And I said isn't Flonase an over the counter product..and she said by giving me a prescription I can get it cheaper. Then she said to schedule a follow up in 2 weeks. The session lasted less than 10 minutes and she was insistent on a follow up Incase Flonase did not work. Here's what I found post visit from the MayoClinic website on polyps in the nose: "Your doctor can usually make a diagnosis based on your answers to questions about your symptoms, a general physical exam and an examination of your nose. Polyps may be visible with the aid of a simple lighted instrument." I have a bill is $600 and sure enough insurance did not cover the $400 for the endoscopic procedure. Insurance covered the office visit. The bottom line is this: * I didn't have to wait almost 40 minutes., just because I didn't fill out the new patient form from home! * I don't think they needed to do an expensive endoscopic procedure and make me pay $400 out of my own pocket. * I didn't generally disagree with the diagnosis of allergies (that's what my wife diagnosed prior to my visit). I should have just listened to her. I've taken some allergy pills since and sinus has cleared up. * This place just feels like a waste of time and money.

If I could, I would give this provider a negative -10 rating. I have seen Dr. Saidha approximately…read morefive times. My initial visits were for sinus testing; however, during follow-up appointments, my test results were never reviewed or explained. At my most recent visit, Dr. Saidha did not appear to recognize me or be familiar with my medical history. She had only a single sheet of paper and seemed confused about my prior visits. When I requested to go over of my last three test results, she reacted as if the request was unreasonable. She also acted like it had been a year since my last visit, when in fact I had seen her less than 2 week earlier. Additionally, she was rude and became defensive when I asked questions about the next steps in my care. This lack of familiarity with my case and unwillingness to communicate clearly made me very uncomfortable. It is difficult to trust a physician with surgical care or any type of care when they do not seem aware of the patient in front of them. Additionally, she often seemed rushed during appointments and appeared to make assumptions about the next steps rather than thoroughly explaining the treatment plan.

I had a great experience with Dr. Saidha, and she truly took care of me. After seeing another…read moredoctor, I knew in my gut that I needed a second opinion, and I'm very glad I found Dr. Saidha. She was thorough, reassuring, and addressed the issue directly. I'm grateful for her care.