I went to Vein and Laser yesterday for the first time, for a tattoo removal consultation. After the…read moreprocedure was thoroughly explained to me by the nurse (Bea), I decided to go ahead with the laser treatment on my arm and leg. Bea did such a wonderful job of making me feel more at ease, as I was fairly nervous. She explained the numbing process and constantly checked in with me to make sure I was doing okay throughout, which gave me a sense of comfort. She did not rush the procedure at all. I am prone to anxiety, and Bea's kindness and professionalism helped me get through it. Also, the laser portion of the treatment was truly painless! Upon completion of the procedure, I was sent home with a packet of after-care instructions, ice packs, and all the supplies needed to bandage up & care for the areas that were lasered while they heal. I am confident that I have finally found the right place to remove my tattoos once and for all, which is such a relief. There are several tattoo removal clinics out there, but based on my prior experiences and comparison to my great appointment at Vein and Laser, I'm not certain of their effectiveness or legitimacy. I highly recommend this office, as your care will come from a medical doctor and RN. Yes, it is a bit of an expense (yet not outrageous!) but worth it for the high-quality laser equipment and the extra care received!

The staff is very courteous! They are wonderful with children, too. If you have to bring your child…read morewith to your appointment they will provide your child with all sorts of toys, even let them take home a coloring craft set if available. They have snacks and drinks as well for the kids. The nurse was fantastic and really took her time with me. She was very conscientious about explaining the procedure and any pain that would be involved was alleviated in advance. I would definitely recommend this place!

I have been seeing Dr. Robert Hart for several years. He is a really good doctor, and listens to…read moreyour issues. He and his staff keep really good notes, and I have not had a problem with him.

I made an appointment to get pulmonary specialist clearance for barbaric surgery. I made the…read moreappointment weeks ago. It was the soonest they could get me in. 01/26/2017. My appointment was at 12:15. When I spoke to the person scheduling, I was asked if I had ever had a sleep study. I told them yes, about ten years ago, and I was told to get a copy of that and bring it with. A decision I now regret. Since I made the appointment I was sent an email to print out, fill out, and bring with me. Multiple pages of questions, repeats of the same questions, over and over. I was told over the phone to make sure this is completed and to bring this with me. I did. In the past week I have received many phone calls reminding me of my appointment. Every phone call was made sure to notify me that if I failed to Show up, I would have to pay a $55 cancellation fee. Yesterday, 01/26/2017 11:35 am. I am getting in my Jeep to head over for my appointment. Its only 10 minutes away. I wanted to be early. I received a phone call from the doctors office telling me that the doctor had called in sick and that I would need to come back on Tuesday 01/31/2017. I could still come in today and do the breathing test but the doctor could not see me today. I understand things happen, and people call in sick, but why wait until 11:30 am, 15 minutes before my appointment (you should always arrive 30 min. early to a doctors office) to tell me? Why not call me at 8 am? 9 am? 10 am? Feeling very frustrated I went in and had my breathing test done. The girl who did the test, the respiratory therapist was very nice and professional. A glimmer of sunshine on a dark experience. Her co-worker, another respiratory therapist was just as pleasant, professional and nice, and got me an appointment for 5:15 pm the same day. That meant no coming back next week. I could knock this one out an be on my way to my life altering, life saving surgery. Another glimmer of light. 5:15 pm. Dr. Hart enters the room. things start off ok. same questions I have been asked four times already, but I get it. He tells me my lungs are "excellent" and that I would be a good candidate for my bariatric surgery. BUT...........were going to need to send you home with this machine to see how you sleep. This is where it all goes down hill. He told me that I had a choice, either wait and go have a sleep study, or take home this machine and see what it reads tomorrow. "IF the test comes back clear, I will sign off your release for surgery." He said. But he never gave me a "If it doesnt come back clear..." answer. Just left me to wonder all night. He went into this diatribe about how sleep apnea is something he needs to look for now, and I questioned that with "well, if I lose weight, wont I sleep better ?" He wants me to take my Symbicort every day, for a week before surgery. I explained to him that I don't use it everyday. He wasn't hearing any of it. I explained to him that it opens up my lungs too much and actually causes me pain. He still wasn't hearing it and told me to do it anyways. Really? Then he proceeds to tell me "were going to schedule you for breathing treatments when you get closer to surgery as well " But my lungs are excellent ? I have gone under anesthesia for surgery twice in the last ten years and have never had to do any "breathing treatments ? Long story long, I felt like I was pressured into taking home this machine, I was upset about it all night. I didn't sleep very well and the little machine isn't comfortable. How is anyone supposed to sleep, much less get a decent reading from a device that is causing someone to not be comfortable? I know what this is about. quotas and profit. This Dr. Hart knows he is my last test before scheduling surgery, but I wont get that release (even though my lungs are "excellent") unless he can shove a PPAP machine next to my bed.... I will be asking for a different doctor today and I will be getting my test results and a second opinion if I don't get my release. I will keep you posted...

I had an Ultrasound scheduled on December 30th at 8:30am. This appointment was made weeks in…read moreadvance, Our family had a rough healthcare year, due to that , our out of pocket was met. This meant my ultrasound would be covered 100% by our insurance.. I was looking forward to not paying one more bill. I get a call at 3:45pm on December the 29th from a less than sympathetic office member who tells me that my appointment was canceled due to the ultrasound tech being sick. I asked was there not another Ultrasound tech available, they said no. This was odd because it is a large practice. So now I'm asked if I want to reschedule after the Holiday. Well that would be fine but I thought now I'm responsible for what my insurance won't pay. I wrote a Google review about this and obviously upset the office Manager, Charlene. She called and mentioned that the Marketing department saw my review. I requested from her that since I did not receive 24 hrs notice (as they require from their patients), would they pay or write off the 30% of what my insurance won't cover. I was told absolutely not and if they were to do it for me they would have to do that for everyone. So although I have been a patient for 10 years and not defaulted on one bill, this was the answer I received. Even though they canceIed on me, less than 24hrs, they put their staffing issues and cost onto their patients. I really felt like I was just a number to them. Now I know why the office staff all have rude attitudes, it comes right from the top. Absolutely no Loyalty to their patients at all. Oh , then that same office manager sends a letter giving me the same pathetic answer in writing too. So bottomline, skip this office if a caring attitude is important to you. Not sure if the doctors know how their patients are valued. Btw... Long phone hold times too.

This was my first visit with Dr. Korzen and it was awesome. She took the time to get to know me and…read moremy history. She is very professional and personable. And her staff couldn't have been more helpful.

Excellent family Doctor and staff. Friendly, and knowledgeable. One of the last independent…read moreDoctor's offices in McHenry County.

While I don't go often unless a serious issue or annual physical, I've been a patient here for…read moreyears and wouldn't think of going anywhere else. I appreciate the direct and frank way Dr. Lesser and I can speak to one another. Sometimes in a very humorous, epitaph-filled way. He and his staff really listen to me, don't rush me, and make it as pleasant and hassle-free as possible. He's older like me so he "gets" a guy. But, I took my fiancee to see him and they hit it off too. Seriously, how many couples do that and afterwards feel like it was fun? While he is my doctor, I feel like he's a friend and trusted confidant. He doesn't judge and doesn't force. That's the kind of doctor for me.

Had my cataract surgeries here and it was painless, efficient, and fast! Staff was exceptional -…read moreevery one! New building is beautiful and clean and pleasant!

Husband had cataract surgery. Everyone is professional and very helpful. Excellent experience.read more

I really like the doctors here. I'm a younger guy in my 30s so I do t go all that often but I've…read morebeen going to these doctors for 10 years. I find them to be super friendly, knowledgeable and interested in helping you with your problems even if it's just anxiety over an ailment cause by google. My guess is if your hunting for pain pills this isn't your place but if you want quality care come here.

I was just released from the hospital after having 2 surgeries. I also have a chronic pain issue…read more I called this office and explained that I needed a new primary care doctor to continue to refill my pain medications. They agreed to help. They required me to change my primary care doctor with insurance, so I did and made an appointment. At the appointment he walked in and said "I do not treat pain here!" He did this without even looking at the 2 inch thick stack of paperwork, nor did he look at the surgeries I had just days prior. I believe he is trying to scam insurance companies for the initial visits and has no interest in helping anyone. Treated me incredibly rude and without any respect. Do not waste your time with this person.

I've been with Dr. Favia for quite a few years and I've received great service, nice and helpful…read morestaff are always there to help sort out issues and Dr Favia's knowledge has always been excellent.

I highly recommend Dr. Favia. If I can get my husband to see a doctor, you know he has to be…read moregreat! Our adult children also see Dr. Favia or the PAs (who are thourough and professional). Recently, I had an appointment with a long list of questions with a health concern. Dr. Favia, patiently, answered each question and then expanded the medical facts. He's non-judgmental, a good listener, always professional and kind, and ON-TIME (which we all want). The nurses and front desk staff are always kind and will take whatever time is needed to assist you.

Horrible office staff that is going unchecked. Had to book an appointment with a different doctor…read moredue to the horrendous behavior from office manager and office staff. Over a month to even see this doctor. He's nice but what does that matter if you deal with this as a result of ridiculous behavior Unprofessional, bad business

Excellent doctor! I had major sinus issues and put off sinus surgery until I could not take it…read moreanymore. I went to see Dr. Cundiff about options and he thoroughly assessed my situation and gave me options in a language I could understand. He answered all my questions, I decided to go with the somewhat new procedure that involved stents being placed in the sinuses. He did an amazing job and for the first time in years I can breathe again! His follow-up visits after the surgery were reassuring and I never felt rushed. If anyone is looking for a great ENT MD, Dr. Cundiff is the one!!