I do not recommend taking your child here if you're looking for an autism diagnosis.
For starters, every single appointment has been at a different location and it's never consistent. Moving boxes scattered everywhere, empty waiting areas and rooms, overall an extremely cold, unwelcoming environment.
The offices at multiple locations are not clean. The rooms in the back are clearly not cleaned/disinfected in between patients - there was trash on the floor and counters from previous patients. The floors are visibly dirty with dirt and mud. None of the employees who came into the room washed their hands at the sinks literally in the same room when they would come in.
The front desk/reception employees seem to have no clue what they're doing, and checking in for appointments takes way longer than it should. A lot of "Ummmmm, hold on a second". They say they will email paperwork ever and it never comes. They tell you, "We'll call with results/to schedule the next appointment" and they never call.
No one that is a part of the staff ever introduces themselves, tells you their role in the clinic, etc. I brought my son to the office for a brain activity scan, one of the RECEPTIONISTS takes him into a room, doesn't wash his hands, proceeds to just start squeezing a bunch of goo onto my son's head underneath a cap without explaining to him or myself what he's doing and why. Then he says he'll be back in 45 minutes - again, no explanation, no details, just left the room. 45 minutes passed and I had to walk to the front desk to get someone to come help with my son. When he returned, he once again did not wash his hands in front of me before touching my son.
For another appointment, I was never told that my co-pay would be different than it normally is. Absolutely zero communication from the front desk staff about it prior to the appointment, they waited until I checked in to tell me the copay would be 6x what it would be normally. We are taken to a back room where a woman, who I normally see working in the reception area, who doesn't identify herself and once again DOES NOT WASH HER HANDS, comes into the room and says she will be doing the ADOS test with my son. There was a small kids table filled with toys suitable for ages 2-4 at best. My son is 8. She sat down next to him, and watched him complete the same puzzle four different times. She did not take any notes, she didn't have a computer with her, nor did she ask me any questions. Dr. Din came into the room, asked my son TWO questions: "What color is the chicken? And what color is the background", then left the room. No exaggeration, he stayed in the room for 2 minutes max. After my son completed the puzzle for the 4th time, this lady said the test was done. Once again, she wrote NO notes down, and didn't explain the purpose of anything my son was doing.
Fast forward to a few days later, we get a phone call for the results. The same lady, who once again does not identify herself or her role in the clinic, is on the call and NOT the doctor. She tells me that my son is not on spectrum at all, and that I should start him on a regimen of multivitamins and omega 3. I was absolutely flabbergasted. My son started Early Intervention with the state when he was 2, got diagnosed with autism then, and has been in SPED programs in school since then with regular updates from the school district psychologist saying he is 100% autistic. He is 8 now. I expressed my confusion to the lady, asking how they were able to come up with that conclusion when the doctor was only in the room for two minutes. She didn't really give me an answer.
The only reason I reached out to this clinic was because my insurance needs an "official diagnosis for autism in order for ABA therapy to be covered 100%, they don't accept a school district psychologist's diagnosis as "official" for whatever reason. I was on a wait list for a different pediatric neurologist for nearly two years, then they decided they don't take my insurance anymore so I had to start over.
If you value your time and money, and most importantly your child who you are just desperately trying to help - do not go here.
Edited 12/23/24 - the clinic responded to my google review very condescendingly, saying their "testing" is evidence based and the outcome can't be changed for "hopes or expectations". What a joke of a clinic. My son has been in SPED and has had an IEP and accommodations for the last 6 years for shits and giggles, I guess. Multiple mothers have reached out to me on Facebook stating they have gone through the same exact scenario at this clinic - receiving a "normal" diagnosis after being seen for merely minutes in clinic. Stay far away from this practice. read more
