This team always does their best to provide great insurance service (either by making the process…read moreeasy, answering/researching my questions, or help with keeping the claims process flowing)! Highly recommend to everyone I know! Plus the office dogs that are in sometimes are super cute!

One star is giving this office too much credit. I have already made a formal complaint but felt I…read moreshould leave one here as well. Judy, their office manager, is the most unprofessional state farm representative I've ever dealt with. I met with Judy on 6/4 about a claim and cancelling my insurance. She let me know that she would refund May's payment and cancel all further transactions on my account so I wouldn't have to pay anything any further. When I walked out of her office, I was under the impression that it was taken care of. Fast forward to June 10th, state farm takes ANOTHER payment out of my account. I call their office and they FINALLY cancel my auto pay and ensure that it wont happen again, and they will refund that amount to me as well. I've called every week since then, even twice a week. Fast forward to today - July 2nd. I call corporate office, they don't have any clue what is going on because nothing has been taken care of or documented. I go in the state farm office, meet with someone else, and have to break down everything to her because THERE ARE NO NOTES IN THE SYSTEM FROM THEIR OFFICE MANAGER. It was entered as a suspension (cant suspend a car unless it is totaled or a few other things that MY CAR IS NOT) -- this agent takes care of my issue after I spent 40 minutes going over everything with her. She says the system is finally correct (a month later) and explained what Judy had done/neglected to do. I scheduled a meeting while I was there for the next day with Stewart Perry & Judy at 9am. Just got a call from Judy, now that I am back at work, saying that she cant make it to the meeting I scheduled for tomorrow. I asked her what is going on, when am I going to get my refund that was owed to me 4 WEEKS AGO - her answer is "No Clue." With no effort to do anything to fix it. I have had NOTHING but issues with this office since March of this year. She blamed this issue on an agent who was not even working there when it happened!!! She was very rude, had a horrible attitude, and kept raising her voice and talking over me. I'm 100% sure that is now how you treat your CUSTOMERS. Especially when you owe your customer money. I will never give this office my business, and I will STRONGLY encourage everyone to go somewhere else or to another agent before you deal with these issues. I've been a state farm customer since I was 16 years old and have never had a single issue until I started with this office at the end of 2018. Still waiting on my money. Probably still will be when you're reading this! BEWARE!!!! Don't chance it. Go somewhere else.

Been a member for over 10 years and frequent this branch 95% of the time. Staff is friendly but the…read morespeed of service is extremely slow via drive thur. My wife and I have both been issued multiple credit cards despite complaining that we did not request them and did not want them. Our home mortgage has a good rate and year term, which keeps us banking.

Oh how I wish there was a negative double zero button , what a horrible insurance company,…read moreincompetent, argumentative and as ugly as they come!!! They'll take the side of the person whom hit you and destroyed your vehicle , as done to my son in law , he was hit from the side when a kid ran the four way causing him to flip four times and have a completely totaled vehicle, brick won't even speak to my daughter or him regarding the wreck and advised that they not sue because the mother whom the 21 year old boys who hit my son in law's vehicle the car is in her name and she's receiving snaps and welfare oh well , life's hard and my family struggling because of this wreck as well they have five Babies and no vehicle so to hell with geico and fayette county police dept for not doing their jobs as well they would not help with the report or the going after this young man with no insurance or license

Josh Boykin was extremely efficient, polite and professional. Nicest insurance agent I have ever…read morespoken to on the phone to get a quote. I am extremely satisfied with rates, personable agent and efficiency. Will definately recommend this company. Thank you again Josh!!

This agency has a supper nice person works there. Her name is Charlene Clay she is so knowledgeable…read moreabout State Farm and all the things that they offer.

Michael is an all around great guy and agent. His team is professional and helpful. Michael helped…read morea lot with life insurance for my family, he knows a lot about it. His zest for insurance is only surpassed by his boyish good looks. I highly recommend Michael Cayse!

They were all so helpful but especially Montajia. My stuff was all over the place and she was so…read morevery kind, understanding, and just good at what she does. I got the biggest bang for my buck (so to speak) and I recommend this place to anyone.

This review is for one their employees, as H R Block has been iffy in the past at different…read morelocations. I gave five stars due to the service I received the last two years at the Leestown location. Patricia James is an expert, professional, very knowledgeable, friendly, and caring. She got us the best return possible, and even corrected mistakes that was made by other employees in the past. If you want excellent service I suggest her services at this location. Hopefully they hire more employees like her in the future, as she far exceeded my expectations.