Had the factory recall of my passenger side airbag done here. They installed a grey cover instead…read moreof black on the dash. Had a manager look at it and he said that our Edge had a grey dash in it and that the use of cleaning product has turned our dash grey despite the fact the rest of our leather interior is black. He went as far as to attempt to use some unknown product to turn the new part black and match it to the rest of the dash. When that was unsuccessful he simply stated there was nothing he could do, and walked off leaving my wife and I standing in the service bay. We later recieved a survey from Ford corporate wanting us to rate our experience at McRee Ford. We told them what occurred only to recieve another computerized message wanting us to rate the follow up and resolution of our problem. We informed them that we had not been contacted by McRee Ford and we would no longer by purchasing they're products despite having done so for the last 30 plus years. I would not recommend anyone do business with McRee Ford service. They seem to have no concept of either customer service or a job well done. UPDATE Was contacted by Tim Allen, cool name to have if your the service mgr at a car dealership, anyway he said they are going to send the car in to have it color matched at some interior place. Sounds good to me if they actually get it done. Been waiting over a week to hear back as to when we are supposed to drop the car off again. Will keep posting updates. Going to increase this by a star because they appear to be trying to resolve the issue. FINAL UPDATE They had me bring our car back in and they sent it out to have the dash color matched. Picked it up and it's as close to matching as I believe it could possibly be. They once again provided us with a loaner while they had our car so alls well that ends well. Feel like Tim did a pretty good job in trying to make us happy but they could of bought us a steak dinner to make up for our lost time! Lol! Ya just cant make some people happy! Gonna raise this to 4 stars. Maybe they will hit 5 stars next time if they do it right the first time. BTW, I have two Fords and a Lincoln sitting in the drive right now. Wasnt really going anywhere!

McRee Ford denied my warranty claim on my 2024 Ford F-150 Lightning, telling me that significant…read morepaint delamination on the front bumper was caused by rock chips. That determination was wrong. I explained that this happened after only a couple thousand miles. When I went to the Ford forums, other Lightning owners had identified the exact same issue with these bumpers -- this is a known problem. I even went by 2 different paint and body shop and they both told me it was a problem with primer and paint sticking. The same day I picked up my truck from McRee, I took it to Mac Haik Ford. Their body shop manager personally inspected it and immediately identified the real issue: a primer adhesion failure -- meaning the paint never properly bonded to the bumper from the factory. He filed a warranty claim on the spot and put me in a rental while the repair is processed. McRee Ford's dismissal was not only incorrect, it was lazy. The damage pattern -- large irregular voids with the paint film visibly lifting and peeling at the edges -- is nothing like a rock chip. Any experienced body shop professional can see that. Mac Haik's manager saw it in minutes. If McRee Ford had done their job properly, this would have been resolved the first time. Instead I had to fight for what I was entitled to under warranty. I will not be returning, and I would caution anyone with a warranty issue to think carefully before trusting this dealership. My experience with Brandon Sweeney was zero customer service. I will never purchase another Ford from McRee

I t was good. However last experience wasn't pleasant as…read moreafter oil change had to refill oil after 4 months. So would be better if ask for this survey later this year- as the oil change is supposed last for 10,000 miles

They worked really hard to make a deal with me. James is a go getter. Very helpful. No gas in car…read more Got home and the gas light came on. Bracket for the lights in the top is hanging by the wires. Even garilla tape wont hold it. Back license plate about to fall off. Rear lift trunk door piece fell off. 35 miles to get it or all fixed.

As far as buying a car goes I've never had a less stressful experience thanks to our salesman…read moreSteve. When I went in looking for a crv I wasn't sure if I wanted hybrid or gas and I didn't know how much my trade in was worth but Steve took his time to give me a test drive on both versions and didn't put me in a high pressure sales tactic so I actually went home after the test drives did some research on my car and the car I wanted before heading back. He was also extremely available as I just gave him a call he gave me a time for me to come in and we got the deal done that day. Amazing service from Steve if you go there looking for a car as for him.

Classic Bait-and-Switch…read more This dealership's process is deeply misleading, and my experience was unacceptable from start to finish. I was given a written, itemized out-the-door quote tied to a specific VIN and confirmed my appointment about 1.5 hours before arriving. At no point was I told the vehicle was unavailable. When I arrived, I was informed the vehicle had already been sold before I even confirmed the appointment, yet I was still encouraged to come in as if the deal were intact. The salesperson I had been working with, Esteban, was suddenly "out picking something up" and unavailable when I arrived. Instead, I was handed off to another, much younger salesperson who spent a significant amount of time debating with me about how this was not the dealership's fault, rather than acknowledging the situation or attempting to resolve it. After going back and forth, I had to be the one to ask whether they intended to offer any solution at all. Only then was a transfer from a sister store suggested -- which initially sounded reasonable -- until I was told the price would be higher due to a "different cost basis." At that point, it was clear the original VIN-based deal was no longer being honored, and I was effectively being asked to restart negotiations on worse terms after already being brought into the dealership. This experience fits the textbook definition of a bait-and-switch: firm pricing is used to get a customer in the door, the vehicle conveniently disappears, and the deal is reset once the customer is already on site. The entire interaction showed a lack of transparency, accountability, and respect for a customer's time. I drove out fully prepared to purchase and left having wasted hours navigating excuses and shifting explanations. Based on this experience, I would highly recommend not giving this dealership your business. If you value honesty, transparency, and execution, look elsewhere.

I recently purchased a vehicle from this dealership over the July 4 weekend. Normally I do not give…read morea five star ratings to business as it usually requires them to go above and beyond what One would expect. This was actually the case with Clear Lake Autoworld. It's a little things To begin the inventory that they have on the website is the actual inventory that they have on site at the location. Do you know that I did advanced research to determine the exact vehicle that I wanted by range of year's mileage price I knew exactly what I can get and what I should expect. So my review it's pretty comprehensive as it covers everything from the website being easy to navigate, responsiveness of the dealership from when initially contacted, actual information on the website as far as phone number and physical address, and the courtesy provided by the staff there at the dealership. What I found at this dealership is at what they say on the website as what they have. There were some big name brand dealerships that would put bait vehicles on the website and when I called they were so conveniently have just so that vehicle, but then the next day or two that exact vehicle will be back up on their website again You also have the issue of either private sellers or dealers not posting on the website that the title on the vehicle was either salvage or that the mileage was incorrect (off by 30k to 40k miles) of what they posted on the website. All of it just gimmicks to get someone in the door and on the ground so that they can try to sell you something that you don't want. Additionally, you have all these dealerships that do not accept cash offers. Other dealerships wanna try to scam you into the financing to where they make money off you more there than actually selling you the vehicle for cash. Not so at Clear Lake Autoworld, they do have financing available but had no problem excepting the cash offer. As far as pricing goes the price I alternately paid was a fair price. Kelley blue book provides a range of what you should expect to pay for a vehicle and though it wasn't on the lowest Clear Lake Autoworld was not on the high end either. They were right in the middle with spare pricing on the vehicle. The other issue I found very positive is the vehicles being sold at Clear Lake Autoworld are in great condition. I can't tell you how many vehicles I went to go see that had great pictures but when I got there the dealerships or the sellers had laid some cut out carpet over the actual carpet upholstery of the vehicle so that the picture was nice. But of course when you picked up that overlay carpet The vehicles actual carpet was all tore up or the interior just must not in good condition. Just like a selfie Dealers no it's all about the angle. But not so at Clear Lake Autoworld what you saw in the pictures was what you saw when you arrived. They also went above and beyond and made sure that when I was going to pick up my vehicle they did one last check mechanically of the vehicle, insured no engine lights were on I would come on, or wherever even there, plus they did a oil change and filter change and they also ensure that they were new floor mats included. This is a little above and beyond that I'm talking about. As you know when you buy a used vehicle you're expecting to buy a new floor mats anyway. But Clear Lake Autoworld did that for me as a little extra. Not saying that's what I do for everyone but that is my experience with them. As far as dealing with the staff there Shane and Linda were great. Very down to earth people, telling you what they have and doing their best for you. Appreciate their honesty, straightforwardness, and just willingness to be helpful And making the car buying experience as pleasant as possible. So I will definitely when I start looking for a new used vehicle whenever that is next Clear Lake Autoworld will definitely be the first place I stopped to see and check their inventory. Never know what kind of germs you can find there is what I'm thinking.

We were looking for a very nice pre owned Sunday driver and ClearLake Auto World fulfilled our…read moredream with our dream car. The Owner and his staff were very easy to deal with and made sure all my concerns and questions were answered. Very open and honest

Five STAR purchase experience! https://www.roncarterleaguecity.com/…read more Shout out to Ron Carter League City and my amazing salesperson Misa Jelic. Needed a vehicle that didn't require a step ladder LOL and traded my pickup truck in for a different tow vehicle. If you haven't done business with Ron Carter, they don't have ANY dealer addendums....just old school car sales with a SUPER competent Staff. I have included Misa's business card here. Hit him up if you want to buy a Jeep, Dodge, Chrysler. He hooked me up with a tough looking Grand Cherokee and had a driver bring it all the way from Austin to make sure I got EXACTLY what I wanted! Thanks Misa!

I always have a good experience with their parts & service team. This weekend, I bought a new Jeep…read more Typically, buying a car is a difficult task. But, this is the 2nd Jeep I bought from them and both times couldn't have gone better. This weekend I worked with Jay Hernandez. What a great guy! He is very knowledgeable, patient and he really listened to my concerns. He didn't try to sell me something that I wasn't completely comfortable with. John Pak in finance was great too. I highly recommend Ron Carter dealership. I love my new Jeep! Thanks guys!

I love the truck I purchased from Maik Haik. Where they fail is in customer service. I was…read moretransferred to the service department. I left a message to ask about the installation of an accessory that the parts department said should be installed by Toyota. It has been days and I heard from no one.

I had a brake squeaking issue (backing up only) ever since I bought my Landcruiser in Dec. 2025. It…read morewas brand new, so what the heck, right? Anyways, I scheduled an appointment and they switched out my front brakes under warranty. No more squeaks. My people were courteous and helpful people. A long trip out of town had me waiting and Toyota Corp had to get ahead of this since they just reintroduced Landcruiser back to the market and had no history of issues. So, once they had a strategy for the problem, they switched it out. The dealer just had to wait on corporate.