Came in today for an unscheduled visit. Last Saturday(02/28), our TPMS light came on just minutes…read morebefore we were to set sail on a cruise out of Galveston. After checking to make sure there was no obvious blowout, we decided to park the car and look into the issue when we returned on March 5th. So this morning when we got off the ship, the light was still there, so we drove straight to the dealership. We were greeted promptly and our issue was inspected and resolved quickly. The only part of our experience that keeps this review from being 5 stars is that my wife needed a new battery for her key fob. She's the primary driver of our VW. So hers gets alot more use than mine. They charged us $14 to change the battery. My issue isn't the amount. It's the fact that we were even charged at all. I consider Volkswagen a quality car manufacturer. I don't expect to be nickled and dimed for trivial things. Especially when the car is barely 2 years old. I've been a customer of Gulf Coast Nissan for 19 years and they've NEVER charged me to replace a key fob battery. I consider Volkswagen to be of higher class than Nissan. Your customer service perks should reflect that.

We went to VW of Clearlake as a walk in on a Saturday evening and met with a great salesman, Jerry…read more Spent an hour or two working on pricing with him and his sales lead and then shook hands with salesman , sales lead , and floor manager. In fact the floor manager even went as far as saying " I'm happy to do the deal as long as you give us a great survey" . Floor manager returned a few minutes after all parties shook hands and then said "I'm not going to do the deal as we agreed , you'll need to pay us X amount more if you want the vehicle" . No explanation , only that they decided they didn't want to honor the agreement from 5 minutes prior. Needless to say - we were stunned as we had been at the dealer for nearly three hours and all parties agreed to take delivery late into the evening if the deal terms were signed up then and there. We politely left but then really thought about the events that unfolded and realized they were just typical tactics. Our salesman Jerry was in as much shock as we were that his management team unwound a deal after making an agreement. In fact , we were happy to hand him a win that he rightfully deserved after a slow Saturday. In this great state, a man's word and a handshake is a sacred bond. Unfortunately , this dealership chose to prioritize a tiny amount of profit for a lifelong local customer. We called a dealership on the north side of town when we exited the parking lot that seems to understand the value of transparency , honesty , and customer loyalty better and will now work with them despite living around the corner from clear lake VW. I wish Jerry the best , as he doesn't deserve the short end of the deal his management team gave him. I purchase 3-5 vehicles a year and have never seen events unfold in a manner like they did at Clear Lake VW

As far as buying a car goes I've never had a less stressful experience thanks to our salesman…read moreSteve. When I went in looking for a crv I wasn't sure if I wanted hybrid or gas and I didn't know how much my trade in was worth but Steve took his time to give me a test drive on both versions and didn't put me in a high pressure sales tactic so I actually went home after the test drives did some research on my car and the car I wanted before heading back. He was also extremely available as I just gave him a call he gave me a time for me to come in and we got the deal done that day. Amazing service from Steve if you go there looking for a car as for him.

Lithia M, I have no idea how to contact you. The manager at the dealership made it abundantly…read moreclear that he "wanted me to get out of his shop" and that he was no longer interested in servicing me as a customer. I contacted 2 Helps You and the BBB. I honestly believe that you have a staffing issue with the individual managing your business. I don't see how this can be resolved. He was very clear.

I recently purchased a vehicle from this dealership over the July 4 weekend. Normally I do not give…read morea five star ratings to business as it usually requires them to go above and beyond what One would expect. This was actually the case with Clear Lake Autoworld. It's a little things To begin the inventory that they have on the website is the actual inventory that they have on site at the location. Do you know that I did advanced research to determine the exact vehicle that I wanted by range of year's mileage price I knew exactly what I can get and what I should expect. So my review it's pretty comprehensive as it covers everything from the website being easy to navigate, responsiveness of the dealership from when initially contacted, actual information on the website as far as phone number and physical address, and the courtesy provided by the staff there at the dealership. What I found at this dealership is at what they say on the website as what they have. There were some big name brand dealerships that would put bait vehicles on the website and when I called they were so conveniently have just so that vehicle, but then the next day or two that exact vehicle will be back up on their website again You also have the issue of either private sellers or dealers not posting on the website that the title on the vehicle was either salvage or that the mileage was incorrect (off by 30k to 40k miles) of what they posted on the website. All of it just gimmicks to get someone in the door and on the ground so that they can try to sell you something that you don't want. Additionally, you have all these dealerships that do not accept cash offers. Other dealerships wanna try to scam you into the financing to where they make money off you more there than actually selling you the vehicle for cash. Not so at Clear Lake Autoworld, they do have financing available but had no problem excepting the cash offer. As far as pricing goes the price I alternately paid was a fair price. Kelley blue book provides a range of what you should expect to pay for a vehicle and though it wasn't on the lowest Clear Lake Autoworld was not on the high end either. They were right in the middle with spare pricing on the vehicle. The other issue I found very positive is the vehicles being sold at Clear Lake Autoworld are in great condition. I can't tell you how many vehicles I went to go see that had great pictures but when I got there the dealerships or the sellers had laid some cut out carpet over the actual carpet upholstery of the vehicle so that the picture was nice. But of course when you picked up that overlay carpet The vehicles actual carpet was all tore up or the interior just must not in good condition. Just like a selfie Dealers no it's all about the angle. But not so at Clear Lake Autoworld what you saw in the pictures was what you saw when you arrived. They also went above and beyond and made sure that when I was going to pick up my vehicle they did one last check mechanically of the vehicle, insured no engine lights were on I would come on, or wherever even there, plus they did a oil change and filter change and they also ensure that they were new floor mats included. This is a little above and beyond that I'm talking about. As you know when you buy a used vehicle you're expecting to buy a new floor mats anyway. But Clear Lake Autoworld did that for me as a little extra. Not saying that's what I do for everyone but that is my experience with them. As far as dealing with the staff there Shane and Linda were great. Very down to earth people, telling you what they have and doing their best for you. Appreciate their honesty, straightforwardness, and just willingness to be helpful And making the car buying experience as pleasant as possible. So I will definitely when I start looking for a new used vehicle whenever that is next Clear Lake Autoworld will definitely be the first place I stopped to see and check their inventory. Never know what kind of germs you can find there is what I'm thinking.

We were looking for a very nice pre owned Sunday driver and ClearLake Auto World fulfilled our…read moredream with our dream car. The Owner and his staff were very easy to deal with and made sure all my concerns and questions were answered. Very open and honest

Five STAR purchase experience! https://www.roncarterleaguecity.com/…read more Shout out to Ron Carter League City and my amazing salesperson Misa Jelic. Needed a vehicle that didn't require a step ladder LOL and traded my pickup truck in for a different tow vehicle. If you haven't done business with Ron Carter, they don't have ANY dealer addendums....just old school car sales with a SUPER competent Staff. I have included Misa's business card here. Hit him up if you want to buy a Jeep, Dodge, Chrysler. He hooked me up with a tough looking Grand Cherokee and had a driver bring it all the way from Austin to make sure I got EXACTLY what I wanted! Thanks Misa!

I always have a good experience with their parts & service team. This weekend, I bought a new Jeep…read more Typically, buying a car is a difficult task. But, this is the 2nd Jeep I bought from them and both times couldn't have gone better. This weekend I worked with Jay Hernandez. What a great guy! He is very knowledgeable, patient and he really listened to my concerns. He didn't try to sell me something that I wasn't completely comfortable with. John Pak in finance was great too. I highly recommend Ron Carter dealership. I love my new Jeep! Thanks guys!