I want to highlight the employee who helped me yesterday, in the lingerie department. Their attitude was very good, and they treated me with great respect. However, their attire was highly inappropriate for a Dillard's store environment. The look was sloppy with shorts and sandals and made no sense for someone representing a high-end department store. While the service was excellent, management needs to enforce a professional dress code that matches the brand's image. read more

I had a 10% discount coupon that I received when I opened a new credit account with Dillard's. The coupon was about 1 week expired, and I did not notice it had an expiration date. I got to the store and asked management if they would take care of it and they said NO, giving excuses on why they can not honor it. NOT good customer service, other retailers would of took care of a simple 10% discount. Dillard's at El Centro California, IV Mall read more

I was in town for the holidays and I had gotten Ugg slippers from here over Christmas. I don't have one where I live so I came to exchange it before heading back that day. Initially my experience was good the guy who helped me an older gentleman I didn't get his name he was nice but who finished my transaction Suahal or however you spell her name needs to learn how to have customer service experience. If you are going to work in customer service you should know how to treat your customers. I felt judged because I was dressed down in sweats however since I am traveling back home I chose comfort over fashion. Helping me she was rude. Also, I tried on some other pair of shoes and I told her I wasn't going to get it because it looked weird on me when I tried it on and she smirked and kind of laughed. ANYWAYS, WORST EXPERIENCE. read more

I loved Dillard's when it was really popular years ago. Seeing that there is a Dillard's in El Centro, I had to go in. This was only a recon mission because I really wasn't looking for anything. I am happy to say, that this Dillard's is just as good as ones I remember. It's a standard department site that has men's, women's, children's and a cosmetics departments. They have similar items as a Macy's. The store seems clean and the staff I spoke to were very nice and knowledgeable. I would definitely return to shop and recommend Dillard's. It just has a nice feeling making it fun to shop. read more

Dillard's - Department Stores Near Me - El Centro, California

The store reminded me of Macy's, meaning both the quality of items and the prices (pricey). I can respect that, but I know I can do better. The shoe section both male and female, is worth considering. As is the decorations throughout the store around Christmastime, just saying. read more

Dillard's - Department Stores Near Me - El Centro, California

I really enjoy shopping at this Dillard's we don't have one in San Diego. We were in town for a wedding, so I knew MAC was the place to get our makeup done. Allison did my makeup and I was very happy with the job she did. It lasted all night & looked perfect with my dress. She was kind & did not push me to buy anything, but I love makeup so of course I want to try the look at home now. A lot of the products she used I already have, so now I know how to use them. I have scars on my face from an accident I was in & she did an amazing job covering them up. They stand out to me, so I was very happy. I would come back again if I was in the area plus & recommend Allison to anyone wanting their makeup done for a special occasion. My friend had her makeup done by another gal who did an amazing job as well. We had two different looks that complemented our skin tones very well. These ladies are fun & know what they are doing. Thank you for making us feel beautiful!! read more

Dillard's - Makeup done at MAC counter Dillard's - Department Stores Near Me - El Centro, California

Got some excellent customer service from LUPITA in the fragrance department. Future Employee of the Month candidate for going out of her way to find me what I was looking for. read more

The water taste like sink water im not even i drink sink water and it taste exactly the same Looks like they just went to a sink got water and marked it as their own read more

I have shopped here several times in the past few years I love the quality of their merchandise and the selection however they do not have larger sizes not even double X which should be pretty typical they tend to Trend small towards the population in this region They are more expensive than Macy's, which I don't have a problem with but they do not have sizes for larger men! The story is very clean read more

I realize that placing an order over the phone may be a little difficult for some but, jeez, I couldn't even get anyone on the phone! The phone would ring for 5 minutes before I'd call back not 1, not 2 but 3 TIMES to get someone on the phone to take my order. I already knew what I wanted: Check out my new dress: http://www.dillards.com/webapp/wcs/stores/servlet/ProductDisplay?catalogId=301&langId=-1&storeId=301&productId=501497169&N=1000894&searchUrl=%2Fendeca%2FEndecaStartServlet%3FN%3D1000894&R=02651171 Supercute, Huh? Anyhow... the girls were somewhat helpful and finally got my order in correctly and i just received my new dress. I unfortunately had to exchange the item for a smaller size and that was an even bigger paid in teh back. They ran out of the size I needed online so I had to do my homework and call around to different stores in CA and finally I found the right size. I wouldn't have gotten anywhere if I didn't call DIllards 800 number first to get the style number AND the sku number, which were both necessary for me to give to the sales associates so they could find my dress correctly. Anyhow, I'm finally ready to get rid of my pale azz body and get ready for summer! read more

I been there so many times and never had a bad experience but the makeup ladies are always kinda of rude one in particular Carla I believe she's the manager there she was really rude to me and to a friend of mine so much as to even ignore her completely hopefully you can talk to the staff about customer service & fix that issue it's not all the girls in makeup who are rude but the manager should set an example & not be the rudest person . read more

Went there with my gf, to get some makeup for her. We were attended by I believe it was the make-up manager, at 1st started nice then at the end with an attitude. Didn't really took the time to recommend much and just gave this bottle to my GF. Well now she got some acne with it. To be honest, I wish I took my GF to Ulta instead of there. I won't go there again read more

If you want world class service DO NOT come here- if you want to look for everything yourself, NOT be greeted or even treated be like you matter as a paying customer this is the place for you- I waited 15 minutes for these fresita young fat women never stopped gossiping to help me look for my Lilly iphone cover they still ignored me and kept with there convo after horrid service ...mind you this is not an isolated case. Save your money go to Macy's or just don't put up with the bs say something and shop else where... I will never go back! read more

Great store! They have wide variety and everything was organized. Excellent customer service.

By far your MAC store needs some help in customer service there all rude and half of time there on there phones I'll just walk a little more to Macys thank you for nothing read more

If you go shopping at Dillards most likely you wiill see the same tthing over and over again. The perrfume associates just having a good time aand talking about what they plan to do on the weekend, how they got wastted down in Mexicali and tthey came to work with a hangover, and the shoes and womens associates just wandering around the store. Usuall ou don't ffiind what you're lookiing for and in a sorry effort to try to establish a sale thhey offer u too order it online or through the catalog. read more

If you are looking for shoes, Dillard's has the best selection. Can't even find this type of selection in San Diego. Dillard's has great styles, designer brands, and they even carry narrow shoes. Also, if you need formal or evening wear, Dillard's has a wide variety of dresses with lots of stock. The prices are good also for formal wear. I agree with a previous review that talks about looking for a dress to wear to a wedding at Dillard's, that is where I found the right dress for my bosses wedding.. read more

Dillards sucks when it comes to returning clothes; even if you kept the receipt and are well inside the time limit, they still just want to give you store credit. the mall store must not be doing too well, what with too many people realising that crap is overpriced. Attitude problems to boot. looking at you Aldo! read more

I got my makeup done at MAC for a wedding that I attended a few weeks ago. Leslie did my makeup. Allison was there and helped too. They did an awesome job with my makeup! My makeup lasted all night and I got so many compliments. Today I went in and got lashes put on by Cassandra and she did an amazing job. She even did my wing liner and it looks so good. These girls are super nice and so helpful. Thank you! read more

Thank you to Alex Velarde the operation behind the scenes manager to guide me to any outstanding Este Lauder rep Ruby.... who guided me thru her counter and assisted me with what I needed in other cosmetic counter and to the El Centro Cosmetic Manager that assisted with ideas to present my 2016 Christmas gifts. I feel confident that the gifts I will give will be valued and enjoyed! Thanks for making my shopping experience easy and confident that they recipient will like there gifts! A much appreciated group effort! read more