This agency sucks my parents bought tickets in march 2018 to travel in Bangladesh. The tickets wasn't cheap at all and now when I want to contact them to change there flight date to come back to USA because my mom is very sick I spoke with the lady Kanchan because she is the one who did all the paperwork at first and now litterly ignoring my phone call I don't live in NY so it's not possible for me Togo to there office so I'm trying to reach out to her but she is not helping at all neither calling me back. All she was saying she will call me back. Now it's been 3 days still haven't got call from her!! Worst experience would not recommend anyone. And the only reason I had to contact them because I can't change the flight date from Bangladesh due to Emirat policy that they have declared recently. I swear if anything happens to my mom I would not take this lightly... they don't even deserve to get one read more