This is hard to write without getting heated -- I trusted DigitalDreamHomes because their demo looked professional and the rep ( Matt the founder) was extremely confident. I signed up hoping for something that would actually save me time. Instead I got broken features, nonexistent leads, and a support team that acts like they've never used the product themselves.
Within a week the IDX search was glitching -- listings showed up twice, contact forms didn't deliver, and a handful of promising leads were just...gone. When I reached out, I was met with radio silence for days, then vague reassurances that "a fix is coming." I run a business; those are leads and they're time-sensitive. I can't afford to babysit software that loses potential clients.
Billing was another mess. I was charged for features that weren't available, then told the charges would be reversed -- which never happened until I escalated repeatedly. Every interaction felt unprofessional and half-baked. Promises made in the sales call evaporated once I paid.
What stings most is the attitude. The founder talks like an industry veteran but acts like a startup with no QA or onboarding. When I pushed back, responses were defensive rather than solution-oriented. As a small business owner, I expect respect and competence -- neither was present.
If you're a busy agent who needs reliable tools and responsive support, do not sign up based on a slick demo. There are solid alternatives run by people who actually understand agents' workflows and people who know what they are doing. Dont walk, RUN from Digitaldreamhomes.com
-- Christine W., NYC Realtor read more
