I've come to this location twice for online order pick up. Never had a problem! I'm a big Ebates user and Dick's always had a high percentage cash back (I got 12% cash back with an order a month ago!) so I typically order online through Ebates and pick up at a nearby location. Online order pick up is a breeze here! You simply bring in the email (or look it up on your phone) to the Online Order Pickup kiosk in the front of the store. Simply scan the barcode at the kiosk and an employee will bring your order quickly. I was in and out of the store within a minute during a busy Sunday in December! This store is very clean and every employee I've encountered here is happy to help. Would recommend coming here! read more

At 8:55, me and my friend were shopping for golf clubs and possibly purchasing a bmx or mountain bicycle. While we were discussing one of the bikes we were looking at, a worker with long greasy blonde hair peered around the corner and screamed, "ARE YOU GONNA BUY IT???" Looking up confused I replied maybe I don't know yet? Seeing that his demeanor did not change after giving my answer I proceeded to ask, is there an issue do you need us to leave? "YEAH!!" He replied loudly. After leaving the store I found out that they were closing at 9. I was under the impression that they were closing at 10. We did not cause any disturbance or leave any items out of place. All he had to do was show a slight amount of courtesy and respect to my friend and I and there would have been no problem. I told him we would leave but he did not need to be an ass about it, and he continued to scream things that I did not hear but I did hear him say "LETS TALK A LITTLE NICER YEAH????". Very rude would not recommend bringing children there to look at bikes because the greasy blonde haired man will scream at your children to leave if they look at a bike for a bit to long without immediately purchasing it. Would put 0 stars if I could. read more

Leaving this review more for the shoutout the employees who helped me. I'm a Dasher and it was my first time to pick up an order from a department store. I had a hard time looking for items, and if you're a Dasher, you know that the clock is ticking. I have 4 items and for the life of me I couldn't find them. Luckily the employees were very patient with me, I didnt get the name of the guy but he was wearing glasses and the girl's name I believe was Erin. Biggest shout out to Robert who initially helped me and rang me up. The customer's coupon from the app was not working but Robert was very patient, helpful and understanding. Hope they can read this but biggest thank you to you 3 for helping out a Dasher who thank God didn't lose the tip. Peace and blessings! read more

DO NOT GO TO THIS DICKS. I went to this location recently to buy 2 new shirts, after I left and was almost home, I took a closer look at my items. Out of utter shock and not sure how I missed this at the store, one of the shirts I purchased had hair (like someone got a full blown haircut in this shirt) ALL over the collar. I immediately turned around to return it. Not only was I greeted with some of the rudest customer service employees, he actually offered me a deal if I kept the disgusting shirt. (Lets not forget we are in a pandemic???) But get this, after a few days I decide to test them. After I returned this shirt , I decided to check if they still put it back on display. To my utter surprise THEY PUT THE SHIRT WITH THE HAIR STILL ON IT RIGHT BACK ON THE SHELF. THEY COULD NOT EVEN CLEAN IT. I 10000% recommend nobody shops at this dicks and it should be permanently closed. I would give it negative stars if I could. Awful staff, awful sanitary protocols, over awful experience. As the title says DO NOT GO TO THIS DICKS. read more

The most confusing, disorganized store I've ever been to. The men's, Women's & kids clothes are all mixed together & nothing is marked. Better off at Salvation Army read more

I needed to get a swimsuit for my high schooler's gym class in a pinch in November; Dick's had a decent variety to choose from, and I was even able to grab a cute one from the clearance rack that she liked for under $25! The employees were very friendly, they were very conscientious about cleanliness, and their dressing room was open WHICH WAS A HUGE HELP TO A MOM WHO DOESN'T HAVE THE TIME TO RUN BACK AND FORTH WITH RETURNS!!!!!! read more

Awkward to walk around. The place is dirty and they don't play music so all you hear is the lights buzzing and the associates talking to each other. Couldn't find any baskets. For my first visit. It's not a good impression. Associates aren't interested in you at all. read more

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My experience with this store was not the best. I was looking for a Hydroflask water bottle and called to see if the specific one I wanted was still available at their store for pick up. I called and the person on the phone put me on hold for quite some time. Afterwards, he told me that they have it and asked if I wanted to place a hold on it. I did that. This specific location is 19 miles away from my house. I drove down there the following morning and upon purchase, I saw that there were MULTIPLE scratches all around the water bottle. Normally, I would let it slide but this was unacceptable. There were very noticeable and huge, all around the water bottle. My complaint is the person on the phone. The least he could've done was mention the scratches on them. It would've saved me the hassle of driving all the way to this store and leaving with no purchase. I mean... who would purchase a beat up water bottle? Considering the high price of this brand of bottles, the least they could be in is perfect condition. read more

If "zero" stars were possible.... You could blow a cannon through this place. There's never anyone in this store. Not sure how they stay in business. The employees are always too busy standing around talking to each other to offer any kind of help at all. The people working in the shoe department go out of their way to ignore you and to appear unavailable to help. Everything not on clearance is way over priced. Took my daughter in last summer for soccer shoes and it was all unorganized and no one around to ask for help. Went in this week to look for women's indoor volleyball shoes. While admittedly we are late in the start of the season for a good available selection the items they did have were all either in wrong boxes or missing/unmatched pairs. It was end of the day/closing time on a snowy Sunday night and my daughter settled on the only "pair" we could find to match her size. She tried on one shoe from the box and they fit. Took them to the register to pay. I asked our cashier "Michele" to double check to see that we had both shoes in the correct size, she seemed "put off" but checked. When we got home and my daughter tried on both shoes, together this time, and was surprised to see that not only did we get two shoes of different styles, they were both for the "right" foot. Two right feet. No good for volleyball. The pair cost $79.99. I promptly went on AMAZON and found a pair of competing name brand shoes that were of just as superior quality for $42.00. Had them Shipped via Amazon Prime and got them in time for her game. The day they came I went to Dicks (3days after original purchase) to return the $79.99 original "pair". When I jokingly explained the mixup in the "pair" style and two "right" shoes to the MANAGER MICHELE (same as who sold them to me) she looked at me in disbelief and said "why didn't you check them first!" This wasn't a question, rather an accusation. Ummm. I mentioned that if she didn't remember we had both checked the shoes together when I purchased them to make sure they were of the same size. Wouldn't she have noticed better than I that they weren't correct? She rolled her eyes and said "I still can't believe you didn't notice". I did point out the similarities in the style and how it was difficult to differentiate the two without looking closely. She called to an employee over her "earpiece " to a shoe department employee that she was sending me back to get the matching shoe. I told her that I would just rather refund them as I was left to order a pair from Amazon because of this mistake. She got steaming mad (mind you there were no other customers in the store) and proceeded with my refund, not speaking to me further. She handed me the return slip and said "Sorry about this....ACTUALLY, NO...I'M NOT SORRY....BYE!" Choosing the respectful path in front of my small children, I decided to let it go and handle it with a phone call later. Upon my call back to the store, I asked for the managers name "MICHELE". So then I asked for the General Manager or District Managers name. I was told by the employee on the phone who was told via their intercom mic (by Michele) that she/Michele was the only one to speak to. I informed them that it was on that I would call corporate. Not telling them the matter of my call. I later called customer service and filed detailed info on my ordeal and was apologized to and reassured that a district manager would promptly be in touch. Was offered an online discount code for another purchase (not necessary) and reassured this would be handled. With AMAZON taking over the marketplace, it's amazing to me that this kind of disrespect to actual customers (not virtual) would be tolerated. You will be going out of business. Just a matter of time. I will happily take my business to small businesses or to Amazon who are always willing to make it right. read more

I almost didn't go into this Dick's location based on the iffy reviews. I'm glad, for once, that I didn't listen. The service I received was great, the checkout was quick and it was a positive experience. I didn't find the store to be dirty or confusing. All in all it served the purpose I needed and I was pleased walking out. read more

With this global pandemic still occurring, I was surprised that this store was currently open. All I needed was hammock straps and could've easily bought them through Amazon. But, being a resident of Rochester Hills, I thought I would support a local store through these hard times. Dick's website didn't provide the length for the straps I wanted so I had to call in and ask for more details. The employee that answered the phone said she didn't know and would have to walk to the back of the store to find out. I told her that's fine, I was going to buy them, I just wanted to know the lengths. She repeatedly kept saying "well I have to walk to the back and find out" as if she was annoyed she would have to go look. Finally, i said to her if it's too much of a hassle for you then forget it. And she finally started cooperating. She put me on hold, came back and gave me a length. I asked her is this the total length or the length of one strap. She started giving me attitude again and was talking to me real slow like I was stupid. I started to get mad so I just hung up the phone. Long story short, be grateful that you have a job during these hard times. If you don't like caring to customers about products then maybe retail and customer service isn't your thing. Needless to say I bought the straps from Amazon. I tried ‍ read more

Just did a curbside bike pickup and the team there is terrific. With the limited staff, they still seemed to take care of me quick.

1 guy working the shoe dept. Stackds of people waiting.

After asking six clerks where the running shorts were, I quickly realized that their slogan: Dick's Sporting Goods we don't know dick was right on read more

This is the only Dick's in the lower peninsula that had 11.5 Wide Nike Football cleats . Had to drive 1hr 30 min to get cleats . Glad someone carries wide Football cleats. read more

Bought my family and I hockey skates so we could go family Ice Skating and because my boys wanted to take up hockey. They sharpened my skates at the store and they were SO BAD we could hardly stand up. I took them to a hockey shop to ask and they showed me how terribly bad they actually were. My boys nearly quit after their second skate because they thought skating was too hard. Now, I did not raise any quitters and this had me ticked. How many kids have gave up on hockey because of these bad sharpening's. The customer service was terrible as well. I will not be giving any of my business to DICKS from here on out !!!!!! read more

Horrible management. No one seems to know what's going on or care about what's going on. You could walk a few stores down to Marshals and find the same clothes for significantly less. read more

My wife purchased an in-ground basketball hoop for me as a gift. She also purchased the installation for it through Dicks, whom uses a contractor to do this. This was the worst experience ever. It took 3 months to get this done after going back and fourth, between parts missing, installation techs cancelling and in ground wires being damaged. After calling so many times about it they knew who we were at the location. I would recommend never using them for in-ground basketball installation. read more

Went there before golf to buy some golf shoes, went into pro shop and ask the guy about shoes, he shows me some , I try them on, then ask the price, he says there $99, but there on sale for $79, I go up front to pay she rings up $99. I told her the guy standing right over there just told me there on sale for $79, She says maybe there a different color, Really, are you kidding me? She asked the guy for a price check, he said he was busy. I WALKED OUT. read more