So let's begin Valentine's Day, either first or second busiest day of the year for a florist. Now I have a job that doesn't afford me like most people a schedule to be off before 5. I called this shop because the more reliable florist I called before this one told me they did not have the arrangement I needed. This one claimed they had what I needed. I made them aware of my schedule and told me that on Valentine's Day they stay open later because of how busy they are and that it wouldn't be a problem. Now i get off at 5pm their link on google places them in Alton despite the number you call linking them to wood river. I'm sure the store location was mentioned in the phone conversation, this was my mistake which I will take credit for. I mistakenly use the address off google and go to the Alton location realize my fault and immediately turn around and go to the wood river location, I arrive at 5:30 pm, a 15-20 minute difference from the time I would have arrived anyways. When I get there the lights are off the doors are locked and there is no one inside. So instead I have to resort to going to Walmart for a card and some chocolates for my fiancé. So instead of the expensive bouquet I ordered for the special occasion I had to give a cheap replacement to the person I love. Thanks Dicks for not following through on a promise, and ruining any chance I or anyone that I know will ever buy from you again. Anyone who reads this please buy your flowers elsewhere the prices are unreasonable and clearly they are not reliable on the one day they should've been. read more