Despite a clearly marked and posted "No Soliciting" sign on the front door, Brandon from the…read moremarketing team knocked on my door to upgrade my windows. He proposed my "beautiful home" for their advertising campaign. I would be responsible for 50% of the cost, provided I agreed to post a sign in my yard for 6 months advertising their business, wrote up a positive review about their installation and the windows themselves, and agree to have my home photographed for up to a year for their advertising, no compensation to me. I listened to the whole speech without interrupting. He looked at a good time today (during the Holidays) to see when he could send someone over to go over options. I told him I wasn't interested to which he responded "You could have started with that". Read the sign buddy. You wasted your own time knocking on the door and jumping into your sales pitch. I was quiet, polite, and let you do your thing.

Same as many reviews. "Damien" with the marketing department stopped by while I was away. Wife…read morepolitely asked for reasoning of why the "no solicitors" sign was ignored; clearly seen on the door and recorded on video. She asked for the Kaysville Solicitors Permit, informed them of the city ordinance, and he did not seem be aware or seem to care. Seems like aggressive solicitors as always.

we needed a glass in our window .we thought we might need a new window but they said no and saved…read moreus money !They were very polite ,friendly and on time because some aren;t or don't show up.They were fast and professional and friendly .

I will never use them again. We recently had a windshield installed and immediately experienced…read moreissues with air and water leaks. We returned to the shop, and they resealed the air leak. However, sometime between fixing the air leak and the original installation, they broke a part that prevents water from leaking into my car. I will never use them again. We recently had a windshield installed and immediately experienced issues with air and water leaks. We returned to the shop, and they resealed the air leak. However, sometime between fixing the air leak and the original installation, they broke a part that prevents water from leaking into my car. This damage has caused electrical issues in my vehicle, as water is now leaking onto the passenger side floor. As a result, my electronics shut off randomly while driving. When we took the car back to the shop, the representative we spoke with denied any responsibility. They even claimed it was either my fault or caused by a previous windshield replacement. However, we haven't replaced the windshield in at least three years. Not to mention, since when does the average person--like myself--remove all the trim around the windshield and start tampering with things? Short answer: I don't. They did something to redirect the water from leaking into my car, when we took it back in, but it didn't work. Now my car is completely ruined. They don't stand by their work, and I'm left needing to buy a new vehicle. They don't care! Do not go here unless you want them to damage your car to the point where water seeps into the electronics and ruins everything. They will not stand by the work they do and are now costing me thousands of dollars.

Solicitor completed disregarded the no soliciting sign and then walked all over my lawn on his way…read moreoff property. maybe consider teaching your salesmen to not be rude when trying to sell since that's, you know, their whole job?

Complaints against Legacy Windows Deceptive Sales Tactics…read more* Told that trim would be replaced by like trim in event it was broken--company only had MDF upon installation. * Not informed that the transition on the floor was not part of the install. * Told that sliding doors would have security lock on bottom and not just on the handle * Told sliding doors would be easy to open * Told we were a "promotional" house and would get a discount if we made a decision on the spot. No before-and-after pictures or reviews were ever procured from us as originally stated in the sales pitch. Substandard Work Quality * No post install inspection. This alone could account for a lot of the problems. There's not an eye for detail or quality. * Many sills and windows visibly bowed * Some windows have gaps at corners of screen due to bowing where bugs can get in * Clear caulk used shows gaps & bowing clearly * Caulk tracked on floor in home * Broken wood trim left and not replaced * Wood trim replaced with MDF * Where some wood trim was removed, installers used our own personal wood to replace without paying us for the wood * Some sills stick awkwardly far into the room or stick tackily past existing trim blocking furniture, blinds, etc. Installers just stuck in sills without any thought or asking about preferences. * Bulges of plastic and other imperfections left on windows along with globs of caulk on glass that needed to be cleaned. * Had to sand sills ourselves, otherwise the edges would be sharp and tacky. * Gaps in installed wood had to be filled in with wood paste, left to us to do that. * Difficult-to-remove non-warranty and non-informational stickers left on windows for us to figure out how to remove. Broken Windows * One sliding door is so sticky and hard to open that the wife needs both hands & full weight to open. In the event of an emergency children would not be able to open the sliding door to escape. * One window is crooked and gets stuck at the last inch when closing (which has pinched and injured fingers). This window cannot pull out for cleaning as advertised because it is too tight in the frame. Evasive Customer Service * Forced to pay day of installation and sign paper that said all windows in working order despite being told that we were not to open the windows for at least 24 hours * Installer repeatedly blamed our old house and detail-oriented nature for window problems instead of fixing them (note that half the windows replaced previously had retrofit windows, which did not have the bowing problems listed above) * Installer came out to install a missing screen. We had a number of things we wanted him to look at. Instead he bolted without talking to us (stating we might not have been home, but there was no attempt to talk to us). He should have been given a list of things we wanted looked at, so either there's bad communication or purposeful incompetence. * Repeated requests to talk to a manager/owner were ignored. It appears the warranty is worth nothing if Legacy Windows will not even come and replace broken windows upon installation. Update: After successfully holding back 25% of the payment through the credit card company nearly two months after installation, the company sent out another team to "fix" things. This team seemed more competent than the first and replaced some caulk, squirted the equivalent of WD-40 in the sliding door to make it slide a little easier, fixed the bowing of a couple of windows, and somewhat fixed the window that was getting stuck when closing. At this point there was not much that could be done for anything else and we didn't really want the windows ripped out again to put in flat sills, etc. We have no desire to ever deal with this company again and we are warning others of our horrible experience so you hopefully don't end up in the same situation.

I made the mistake of signing with someone who rang my doorbell and reminded me of how old and…read moreawful our windows were, and they needed to be replaced. I think I did it out of guilt, but the next day felt terrible. Fortunately, I was able to void the contract and do a search for a better window company. I found it. Alpine Exteriors was by far the best choice. From start to finish, the process was simple, and we have nine great new windows! When we can afford to do the rest, we will definitely go with Hiram Molloy and Alpine Exteriors again.

Hiram is a great guy, and very trustworthy. Fantastic windows, great service, appreciated the…read moreprice and the responsiveness. Took a long time to get the windows but probably had more to do with the manufacturer. Would work with Hiram again!

Good explanation of window e-coating. Helpful during ordering. Ordered windows, which arrived in a…read morecouple weeks. Window installation was quick. They made it look easy. No water in the house despite an ongoing sprinkle.

Called and talked to Saddler the day before. He stated he would come the next day no problem. Never…read moreshowed up or return phone calls! Left Texts and phone messages .. Never received a response. Stayed home all day..what a waste of time. If I could leave a -* I would.

I used this business 5 years ago for 17 windows and I had a great experience. Their estimates are…read morevery detailed and are emailed over right away. The communication with them was also great. I just got 2 more windows and one sliding glass door replaced last week and they once again delivered great service and product! I can't recommend them enough!

I have repeated problems with 3 windows that were replaced some years back, they have had to be…read morereplaced twice because they were put in backwards. The wood around them is now warping, apparently the installer caulked in the peephole. Again, 2 kids came out, changed out bottom peephole, used a ton of caulking and actually took the liberty to cut the wood out in odd little squares. I have been trying to get them back to fix the mess for weeks. The guy I have talked to is arrogant and condescending. Such a bad experience with Homestar, Milgards windows are great, Homestar installation, etc is not. At 71, I do not deserve to be treated like this, sick to my stomach, just hire some competent help and remember who you are working for, the customer.​​​​​​​

Caiden was great to work with. Not only was he the cheapest for repairing our window, he was quick!…read moreHe was professional, polite, and did an excellent job. Would recommend JDI Windows over the big companies for sure!

I usually don't review anyone but I felt like they deserved it because they treated me so well. I…read moreended up choosing them because they really know what they are doing, so I don't have to worry about problems down the road on such a big investment. Rex helped me and found out what I was looking for then matched me to the right windows. I was going to do it myself but after seeing them do the work I was so glad I had them take care of it all. Sure beats getting the house all dusty myself tryinh to get everything perfect like they did.