So I've used Dickinson for the past 3 years or so, and price-wise- yes... they have the best deals for car insurance that I've found, given my driving record isn't great. No real issues with the company until last month...
I made some policy changes (adding a vehicle, selling a vehicle, etc), and the agent that helped me was Chad Ortega. He was friendly on the phone, and gave me a quote, through Progressive, that he had "locked in".
Fast forward a week, I called Chad back to activate the policy, and it suddenly went from $120 a month, to $300... I asked him how that could be, and he stated it was a glitch in the system, and there is nothing he could do to help me. He even agreed that it was bizarre, yet could not explain. As you could imagine, I was beyond frustrated about such a misconstrued quote amount.
Another two weeks later, and I get an email that I OWE an additional $130 dollars on the policy that was cancelled. Now... I understand balances, and pro-rated amounts, however Mr. Chad Ortega had told me that the balance was squared away, and I did not owe anything.
I take my money seriously, and I don't like receiving inaccurate information when it has to do with my money. So Dickinson itself- I'll give 4 stars. However the whole experience with Chad- negative stars. Make sure you work with an agent that knows what they're talking about, and get documentation for everything. EVERYTHING. read more
