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    Ask the Community - Dianne Steffey

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    American Financial Network

    American Financial Network

    (2 reviews)

    Stone Oak

    The entire process from start to finish was poor and exhausting. If I had the opportunity to…read moretransfer lenders I would have. A few descriptions of my experience include, false and withholding crucial information, very Unprofessional, lack of communication, lack of knowledge and experience. As you can imagine the opposite would have been preferred. I would never do business with Lenders United/American Financial Network or its affiliates. I will never recommend this lender/company to anyone! No homebuyer should ever have to experience what I went through. The entire process from start to finish was poor and exhausting. If I had the opportunity to transfer lenders I would have. A few descriptions of my experience include, false and withholding crucial information, very Unprofessional, lack of communication, lack of knowledge and experience. As you can imagine the opposite would have been preferred. I would never do business with Lenders United/American Financial Network or its affiliates. I will never recommend this lender/company to anyone! No homebuyer should ever have to experience what I went through.

    These guys suck stay away.They dont ready anything before it goes to title or underwriting and then…read moretry to blame everyone else and not take responsibility for anything. Im selling a house and have been in contract now 90 days they want another 35days 125 days in contract is crazy and then the broker the contract out because they couldn't finish it stay away from these guys. Tried calling them and they just had excuse after excuse

    Pilgrim Mortgage - Pilgrim Mortgage guides you home!

    Pilgrim Mortgage

    (2 reviews)

    My daughter and I were buying a house in the Houston area. I was introduced to Frank Rivas at…read morepilgrim mortgage by my wonderful realtor Luis Zelaya and Diego at luis@parodifirm.com As a flight attendant for 23 years, working first class for 10 of those years, I definitely know what first class experience is. I definitely received first class service on this home buying process. The professionalism of frank which was unequal. Always available for any questions from text to calls to email. The next person was Vanessa her job was to get all of my documents ready to be processed by the underwriting department. She was very communicative and professional. I love the app where it was easy to upload my documents. Then I was recommended to Diana Truong insurance company. I like her honesty her helpfulness trying very hard to give me a true quote and at the same time trying her best to help me save. I bought houses before this was was a quick 3 weeks no stress process. The last step was Trisha from prime title. She also was amazing, Great communicator , very prompt at replying to me. Perhaps I would sum up my whole experience with these people perhaps as "CARING VALUE". Thank you frank and team for making our buying experience a success. I would definitely Recommend all of you guys. Margareth and Juliana

    Pilgrim Mortgage is simply THE BEST! They worked tirelessly for me on an investment property. I was…read moreby no means their biggest client, but I was treated like I was their top priority at every interaction. They were so responsive, even on weekends, after hours producing approval letters for time sensitive offers within the hour most times, ensuring my offers could go in promptly. They stuck with me though the process, made investing easy. So knowledgeable, and always willing to share. I cannot say enough about how good they were. This was the fourth home I have purchased, and their no nonsense full service approach made my investment happen. I simply could not have done it without them.

    Castle & Cooke Mortgage

    Castle & Cooke Mortgage

    (1 review)

    Stone Oak

    Awesome service meets a ton of knowledge. Would definitely recommend to a friend or family member!read more

    From the owner: Welcome and congratulations on taking a significant step in the home financing process! Whether…read moreyou're in need of a loan for a new purchase or for refinancing your current mortgage, I look forward to putting my expertise to work for you. No question or concern is too big or too small. You can feel confident relying on me to make the home loan process as straightforward and stress-free as possible. With Castle & Cooke Mortgage, LLC, you're in good hands. We offer a wide variety of loan programs at competitive rates, together with the assistance of a seasoned, world-class customer support team. Competitively Priced Loan Programs*: Purchase, Rate and Term Refinance, and Cash-out Refinance Programs Fixed-rate and Adjustable Rate Mortgage (ARM) options 10-, 15-, 20-, 25-, and 30-year loan terms Fannie Mae & Freddie Mac Conventional, FHA, VA, and USDA loans Conventional and FHA Home Improvement products, including FNMA Homestyle® Renovation and FHA 203(k) loans Full Suite of Jumbo, Portfolio, Investor and Niche Mortgage Loan Products State Bond programs and Down Payment Assistance (DPA) programs I am here to guide you and simplify the home loan process. I can evaluate your current financial situation and future goals and identify loan programs that best fit your individual needs. I can't wait to provide you with an exceptional mortgage experience!

    Dean Ruscoe - CMG Financial

    Dean Ruscoe - CMG Financial

    (2 reviews)

    Stone Oak

    I was referred to Dean by a mutual friend. Initially impressed with his rates but it's his…read moreresponsiveness and knowledge as a lender that really sets him apart. I really appreciate him keeping us on track to close on time and will work with him again!

    I found and contacted Dean after doing a ton of research online about loans and programs that I…read morewanted to apply for. (He was knowledgeable of all of them) Saw that he was highly rated, which I now know why. When I first contacted Dean I told them my situation and what I was looking for. The biggest part of my situation was I was on a time crunch and I was looking for the most cost effective route. Dean was defiantly the easiest to work with. At no point was he pushing me to make decisions. He was very honest and straight to the point which I really appreciate. I'm someone that has to understand whats going on and he would answer all of my questions honestly and instantly. One of my biggest things was I wanted to work with someone that was realistic and honest. I gave myself guide lines / restrictions that I would use to determinate if I will use him and Caliber Homes Loans. He did not only meet all my expectations, he also beat them. This whole process was stress free and I was fully updated throughout the whole process and saw no surprises other than the ones that benefited me. I highly recommend him and will be referring him to everyone I know looking to buy a house. I followed his recommendations on things such as Realtor to pick and such things that I was satisfied with. All in all, he was a great person to work with and extremely lucky I found him as I was not happy with my other possible loan options. Thank you to Dean and his team!

    Dianne Steffey - mortgagelenders - Updated May 2026

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