Dr. Wong is a great pediatrician. From the very first visit, it was clear he genuinely cares, not…read morejust about our kids' health, but about our whole family's peace of mind. He takes the time to really listen, explains everything in a way that actually makes sense, and never makes us feel rushed. He and his wonderful staff are always there when we need them. On top of that, he has a great sense of humor that puts both kids and me at ease and my kids genuinely like him. We feel fortunate to have found him!

Dr. Kelly is my daughters primary care physician. He is professional, kind, and really makes my…read moredaughter feel at ease. I'm glad we found him and his staff.

I was directed to Carbon Health by my workplace for a basic physical. I honestly was shocked upon…read morewalking in, this is a well designed and clean facility, and Justine at the front desk was so incredibly helpful with my paperwork and giving me advice on dealing with my insurance. She was also the one who administered my tb test, and I actually didn't even feel the prick of the needle! She was very diligent and quick, and for that I'm grateful. Dr. Ami is who took care of my physical, I believe, and she made me laugh so much. She really calms any unease you may feel, but thankfully I felt none while in her care. Easy to make an online appointment which I would recommend, and make sure to show up at least 15-20 min prior to your appt so that you can find parking and get any paperwork done.

Carbon Health app (desktop and mobile) is complete trash. Couldn't add insurance information on…read moreeither. Was about to give up and just find an urgent care near my office tomorrow, until Charissa called me back saying she was finally able to log into their system, get my insurance added, and rescheduled within 2 hours. She didn't have to call me back, but she did, which meant I got in to talk to a doctor sooner. All female crew on 5/17/26 were awesome. I hope all your Sunday shifts are as easy as today. Thank you (all healthcare workers) for working on the weekend.

Both of my daughters have been seeing Dr. Wan since they were born, and we have always had a…read morewonderful experience at this clinic. The office is clean, bright, and welcoming. The nurses are kind and polite, and Dr. Wan is very professional, patient, and caring. Our girls feel comfortable here, highly recommend!

Dr. Wan has been our pediatrician since our baby boy, Khai, was born -- and he has been nothing…read moreshort of exceptional. He always gives us the time we need to ask questions (and as new parents, we have a lot!). He listens patiently, never interrupts, and is incredibly attentive to every detail we share. One of the things we appreciate most is how approachable he is. He meets parents where they are -- whether we're asking about something we read online or just trying to make sense of newborn life. He never makes us feel silly for asking any question, no matter how small. Dr. Wan is also wonderfully pragmatic. He shares real-world examples from both his own experience and decades of medical practice, which helps us make informed, confident decisions. He's guided us on everything from when to allow visitors and how to handle family in town, to whether it's okay to take a newborn out to a restaurant. His clinic is spotless, calm, and never overcrowded -- something that really puts us at ease, especially with a newborn. The care team is equally fantastic: patient, gentle, and respectful of the time it takes to feed or change a baby before an appointment. They never rush us, and we always feel cared for. Dr. Wan and his team have also been there for us in moments of stress. On one occasion, after a virtual visit where we were worried we might need to go to the ER, Dr. Wan saw us in person within 45 minutes. He reassured us, equipped us with tools for next time, and helped us avoid unnecessary panic. That kind of accessibility and care is truly rare. If you're looking for a pediatrician who combines deep expertise, compassion, and real-world wisdom, Dr. Wan is the one. We're so grateful to have him guiding us through these early days of parenthood. Highly, highly recommend Dr. Wan and his amazing team.

Have come to UCSF GoHealth Urgent care West Portal several times over the years. It was previously…read morecalled Dignity Health which is still on their awning outside. Each visit has been pleasant and provided guidance and the service I needed for health issues that frankly I can't get from going to my primary doctor's office. X rays or blood work for example. Using the online portal to reserve a visit time is easy. Clean spacious waiting area. Modern interior design and examination rooms are very spacious. I have been attended to by a doctor and or a nurse practitioner and every time they have been knowledgeable and helpful. They offer medical advice and write prescriptions. Great bedside manner. So if you have the option to use urgent care then I recommend it. For non trauma type issues it's much better than going to emergency room.

Office experience is typically great (I've been twice in the last few months). Make an appt and the…read moreteam is prompt and efficient. 5 stars. Virtual is terrible. 1 star. I tried to do what I thought would be an easy follow up virtually and for an issue they say they can handle virtually. Wrong - I waited over an hour to see the provider and then she wouldn't do anything for me without a culture (standard lady issue where when you know you know), and added some bs about "I know you know your body". She kept adding symptoms I didn't have and didn't say I had. She wasn't interested in listening to me at all. Don't say you offer something virtually if you don't. Waste of time. Went to a different provider and got what I needed right away in less time.

Excellent service, prompt, easy to communicate and very helpful, Dr Padgett is an outstanding…read moredoctor, listen to your issues and offer lots of options.

Absolutely incompetent front desk. Talked with Brandon and he had me going in circles only for me…read moreto have to clarify that he had zero availability for the next two months. Why didn't he just come out and say it? Scratching this clinic off my list.

The care provided by the doctors (Dr. Sollod in particular) is outstanding…read more However, the administration (billing/scheduling/assistance medical or otherwise) is the worse than you can imagine especially since Sutter health took over. I am all for centralization / streamlining / cost-cutting / removing redundancies etc if they are efficient/organized and are passing on the savings to the patients. However, when they give the impression of not knowing their ass from their elbow and you are left in a Kafkaesque state of calling every day on and on for several days for booking a slot for something simple like a flu shot, the system is definitely broken. Sutter health administrators try to make anything and everything as hard as possible so that they can bleed you for green

My ob/gyn referred me to this practice when I was pregnant years ago. I scheduled an interview…read morewith Dr. Mitchell Sollod and was so impressed with him that I noted his name down when I delivered my daughter. I was surprised that he came later in the day to check on her and meet his new patient. We've seen Dr. Sollod, his daughter Dr. Janet Sollod and Dr. Fung during the past 11 years. They have always been caring and nurturing with both of my kids. When my daughter was diagnosed with kawasaki's disease, they went over and beyond my expectations, really being an authority in the hospital on her care and making sure her follow ups after her treatment were scheduled. I never worry about my kids having access to medical care because I can always call 24 hours (and I have) and get in touch with one of the doctors in the practice. I wish they saw adults because I'd love to have a PCP like these doctors.

Although Dr. chao is relatively good doctor, his office staff are incompetent. They don't…read moreunderstand medical terminology, Do not have bedside manners or empathy for patients. Staff is impatient and rude. They think I, being a 3rd generation, do not understand Chinese when I went with my family, so they openly yell and put him and some other elderly patients down in front of me.

Very Disappointing Experience with Dr. Lawrence L. Chao's Office…read more I read great reviews about Dr. Lawrence L. Chao, M.D. and was planning to schedule a visit. However, my experience with the front office today was extremely disappointing. Here's what happened: First call (11:03 AM): I was asked for my insurance information and told someone would call me back. No one did. Second call (2:00 PM): I followed up and was told the person who helped me earlier was on lunch, and they'd get back to me. Third call (2:30 PM): I was abruptly told, "We don't take PPO. Bye." I double-checked with UHC Plus, and they confirmed that Dr. Chao is in-network. Fourth call (2:45 PM): I called again, and this time was told, "We're not taking new patients." Four calls. Four different answers. It was confusing, unprofessional, and honestly very disappointing, especially for a doctor with such good reviews. I hope this feedback reaches the right person because patient experience starts with the front desk -- and today, it failed completely.

I have never published/written a negative review in my life. I really should have read the Yelp…read morereviews before making an appointment. I reached out over a month ago and agreed to a mid-January appointment, which was then rescheduled (first red flag). I received an incredibly curt and condescending response when I asked to confirm the new appointment time (I had missed something in the previous email, which she pointed out in a way that was clearly intended to make me feel stupid). I spent my most recent session with my usual therapist preparing for this session with Dr. Griffiths, writing down and preparing myself to talk about extremely traumatic events. For those who have had to deal with PTSD/ depression, this is an incredibly difficult task to do. And with my depression, I tend to sleep a lot - I fell asleep and was 15 minutes late to my SIXTY minute session. I was refused my appointment, despite the fact that there was 45 minutes left. The next appointment out wasn't for weeks. It's very hard for me to believe that this practice takes mental health seriously. I do not understand how it operates as a psychiatry practice, where empathy and validation should be the top priorities. They are dealing with people who have severe illnesses (I'm not just a little sad) and doing so with very little mercy. Refusing to meet a severely ill patient because she was 15 minutes late and offering an appointment that is a month out.... how is this your profession?

I've known Dr. Griffiths for 3 years and I'm convinced she is one of the best psychiatrist in the…read morebay area. For me, that comes down to effectiveness, empathy, and environment. 1) Effectiveness: Overall she is a great doctor that helped diagnose and treat my disorder. She informs me about side effects so I know what to look out for and makes adjustments as issues arise - all the while considering my overall wellbeing by, for example, finding alternatives to a medicine that may have addictive properties. She's professional, knowledgeable, and answers my questions thoroughly. These days I'm getting back on my feet in a way that I thought I never would 3 years ago. 2) Empathy: I've had many insurance changes so I've seen a lot of different psychiatrists; I was struck by how cold and apathetic other doctors were. In complete contrast, Dr. G is incredibly warm, listens exceptionally well, remembers things about you, and makes you feel like she cares about your health and happiness (e.g. through her affect, affirmation, advice). 3) Environment: Dr. G opened a new practice (Mensana SF) and it's a really awesome office. Most importantly, the office staff, like Brandie and Monica, are fantastic. They're the best office staff I've encountered. They are very nice and hilarious, which makes the visit great from start to finish. They're also precise, I haven't had any issues with them in terms of scheduling appointments or calling in prescriptions. They are truly an anomaly and refreshing from the other offices that I've dealt with that had irate receptionists that tended to mess up appointments (I really think for mental health offices, general niceness to suffering patients seems like it should be a given). Also the office itself is relaxing and looks like it's out of a magazine. The furnishing is modern and tastefully done - which makes the whole process feel much less clinical. As someone that felt the difficulty of finding a doctor in the bay area and read tons of reviews in search of a good one, stop your search and take my word for it that you won't regret coming into Mensana. I moved an hour away and I didn't even consider finding another doctor.

The receptionists are by far the RUDEST people I have EVER talked/worked with. The lady was…read moreextremely aggressive when I had their phone service do a "call back". When she called back, she essentially asked me "what do you want?" And I told her I'm a new client. She then attacked me for even asking to get an appointment and that she has been closed for over 3 years and it's the insurance fault. Not true, as I just got my card and she was a practitioner that was available and placed on my card. I told her it's not my responsibility to check this and to pass the message along. I hung up on her, she was so foul to speak with.... Long story short, go elsewhere. Even if the doctor is fabulous her staff isn't.

This doctor gave me a pill with the side effect of liver damage, knowing that i suffer side…read moreeffects. So guess who now has a liver doc.