I'm writing to express serious concerns regarding a recent order and the unacceptable handling of my attempts to resolve the issue.
After placing an order, I immediately realized I had entered the wrong shipping address--an honest mistake on my part. I contacted your support team right away through the only available channel: live chat. I was assured the address would be corrected.
To be thorough, I followed up again before the order shipped and was once more told it would go to the correct address. Even after the order was marked as shipped, I checked in again and received the same confirmation.
Despite all these assurances, the package was delivered to the original, incorrect address.
When I raised this issue, I was met with a dismissive response that included a monkey emoji and a casual "whoops." I was then told I could return the item--accompanied by a smile emoji. This tone was not only unprofessional but deeply frustrating.
I realized I was speaking to a bot and requested to speak with a human. At that point, all communication stopped. My previous messages had been answered instantly--clearly by automation--but now, nothing. I followed up again, asking for a phone call, only to be told the company no longer wished to do business with me. I was then blocked.
To make matters worse, all of my previous chat conversations were deleted before I could save them. I now have no way to reference those interactions, and I cannot reach anyone--there is no phone number available.
This is especially disappointing because I am a loyal customer with multiple products from your company. I wasn't asking for anything unreasonable--just to speak with a human being and resolve the issue fairly.
I am requesting immediate attention to this matter, a proper resolution, and a direct line of communication with a human representative read more