I am back home in Clearfield after living and working in major metropolitan markets for 40 years. I've complained about a paucity of quality in many things around here, including healthcare. I've refer to our area as a medical wasteland, and those who've experienced it know exactly what I mean.
No more! Today, I had my initial visit with Dr. Diane Hoover at Patient-Centered Health, located on Fleagle Road. I'm a wordsmith, but words fail me in searching for all the right ones to express my deep satisfaction and appreciation of this practice.
The office is IMMACULATE. Spotlessly clean. It's bright, cheerful, and great care was taken to make the entranceway, steps, and ramp 100% ADA compliant - and they've even gone beyond that to ensure secure walkways and handrails. I don't need them, but MANY in our area would, and they are right there.
I scheduled my appointment ONLINE. Wait, what? Yes, ONLINE. That's basically unheard of around here, as you're put on hold for excessively long periods of time, then transferred back and forth from person to person until they finally connect you with someone who might only tell you there's no one available to even see you.
Scheduled ONLINE and grabbed an opening in ONE DAY. Because I entered ALL of my medical information online beforehand, there was NO sitting in the waiting room filling out redundant paperwork that would need to be scanned in or entered manually later. It is what modern-day offices DO, and the process is seamless and easy.
Dr. Hoover is an absolute JOY. Not only a doctor, but a professor who teaches and lectures on the university level. She is pleasant and funny with a GREAT sense of humor. She KNOWS this area and she knows the PEOPLE of this, our, area. She's worked on many levels of healthcare in Clearfield so she knows what it's like out there - and she offers NONE of that! Dr. Hoover is a smart, highly educated, extremely compassionate healthcare provider who knows the value of TIME - time spent making sure every aspect of medical history is captured ON THE COMPUTER - IMAGINE THAT! - and not jotted down on a paper pad.
Ordering tests was instantaneous, and I left with all the paperwork I needed to get them done. Insurance was covered beforehand (remember, there's an ONLINE REGISTRATION that is quick and easy to do BEFORE you get to the office). The visit was seamless, effortless, and left me with actual HOPE that indeed, there IS now a high-quality, modern, caring, competent healthcare provider in our area with the knowledge and ability to treat patients with the utmost care, compassion, and EXPERTISE that is so desperately needed in this area.
I have run out of superlatives to use to describe my first experience with Dr. Hoover, but I would encourage EVERYONE who's getting rushed in/rushed out, shuffled around, gotten the wrong prescription, wrong dosage, and not being listened to to schedule a visit with Dr. Diane Hoover at Patient-Centered Health in Clearfield. I am so, so SO glad I did. I dropped my previous primary care provider and switched to the practice TODAY. This level of care is exactly what Clearfield needs. read more