We found The Diane Frank Team by referral. We had many friends and acquaintances with all the good, positive feedback on their individual experiences with buying and selling, so we reached out and we are very glad we did. Angela Quick of Keller Williams definitely went above and beyond her job. 5 stars really isn't enough to give to her. Angela's excellence is really solid and consistent. Following are the areas that I feel Angela has excelled in:
1. Expertise. We all know that the quickest way to know a person's level of knowledge is by asking tons of questions, and by nature I asked a TON. I couldn't recall the specific questions that I've asked her but I was very impressed every time when I got the response from her. Her expertise and timely response makes her really reliable.
2. Timely communication. Angela has so many clients but I was amazed by how she was still able to respond to my emails and phone calls in a very timely manner. It's not just about the delivering on time, it's the accuracy of her response and the knowledge she has that really makes the home buying process smoother.
3. Care. This is where I really think the Diane Frank Team went above and beyond. Even after the close of Escrow they contacted us to make sure we were enjoying our home. They wanted to see if we had any concerns or issues that we might need help with. SERIOUSLY?! They did not have to do that. They treated my entire purchase as if it was their own, and to me it did not feel so much like a business transaction, but more so like friends that were very knowledgeable and helpful which made even the most tedious of days ( those that have purchased homes in the past will know that it is not a walk in the park) pleasurable! We had such a great experience with them that we went back a few years later and had them sell a home for us, which was just as amazing of an experience.
Thank you so much Diane Frank team, you are FANTASTIC! read more