So one of our dogs needs a dental, we are only up here in the summer and unfortunately it cannot…read morewait until we get back to home, so my wife scheduled an appointment with the clinic two weeks ago.
In that time, our poor dog has started to show signs that her teeth are painful, it isn't just an issue of her mouth smelling funky. So we waited the two weeks, because from all of my wife's research, this was a good clinic to bring our beloved dog to.
So my wife dropped off our dog at 9am. When my wife got home I asked when our pooch would be home, and she told me that they were not expecting to perform the dental procedure until 2:30pm. At a vet clinic back home, we would normally have dropped off the animal closer to the time of the appointment.
My wife has worked in the animal welfware industry and assisted with surgeries so she began to try and figure out when we might get a call from them, as she was told that she would likely pick up our dog at 4:30pm, so if they started on time at 2:30 pm and an average dental takes about 30 minutes, depending upon the number of extractions that need to be done and so, we would likely hear from the clinic around 3:15 pm.
And we did. We were informed that they were not able to perform the dental procedure, due to a high volume of walk-ins, one of which is life threatening. My wife was as polite as possible as the lady on the other end of the phone served up the reasons/excuses as to why our dog has sat in a kennel since 9am and still has teeth that need to be cleaned and likely some that need to be pulled.
They should have called us sooner, because with them closing at 5pm, there is a limited window of time for a dog to properly recover from the drugs used to put them under during a dental procedure, pretty much meaning that when it was apparent they would not be able to start at 2:30, they should have called my wife. Also, because of the fact that when my wife dropped off our dog, their surgery list was full, such that our dog's expected time was 2:30, and it being 9am, my wife should have been offered the ability to bring the dog back at say 2:00 pm, or even offered the chance to call at 2pm and see if she should bring our dog in, given the busy schedule.
As the clinic is not open on Weds, we were offered a Friday appointment with a discount for the inconvenience. Without have any other options, my wife accepted the appointment, but will be canceling soon as she doesn't want to have the procedure done at the end of the week with there being a possibility of weekend complications, so rather we will be taking our dog to another clinic on Tuesday.
The crappy thing about all of this is, we waited two weeks, because the research showed that this was a great clinic and from what my wife could see when she picked up our pooch, the clinic does appear to be great if your local. And while we are not here all year round, we have multiple dogs, so it feels like when an appointment is made it should be kept or if anything, we should have been offered an appointment on Thursday.
I really don't like giving bad reviews, but in this case I am upset, possibly more so than my wife. Take this review with the grain of salt that our dog was never actually treated by the clinic and it is unlikely that any of our animals ever will be, but this review is a faire and accurate recap of the events with the information provided to us.
