The main owner is little old lady who can be quite rude and doesn't know what she's talking about most times but the employee Nubia really knows a lot about hair and all the products there I've gone there more than once and she's the only one I can trust there so I understand the bad reviews but if you talk to her she's really sweet and eventually gives you discounts. Awesome affordable place. read more

Total scam! They will send you a confirmation email and it will show shipping costs added. There will be an order number. No product will ever be received. You can write to the contact us email and get no response. Same no response with leaving phone message. I stopped payment on my card. Stay away! Total scam. read more

HORRIBLE . First off didn't have anything that people commonly need , that's just the first . I came here while doing my laundry and they Taped a sign to my car for parking in front for 20 minutes even though I shopped with them .... Rude , no customer service and also just not clean . Why would you buy beauty supply's from somewhere that's dirty and rude . read more

DO NOT I repeat DO NOT order anything from this company. They had the audacity to charge me $88.00 for my order, which I never received. Sent numerous emails and made numerous phone calls with no response. Contacted my bank to issue me a credit. Its SCAM CITY to the max!!! Unfortunately, they don't have MINUS STARS! read more

I placed an order for a hair spray that was out of stock everywhere else but their website listed as available. I made the purchase on Dec 25, 2021 and was charged the same day but never received tracking info and item was never received. I emailed them in January for a total of three time and not once did they reply. Out of the blue on January 12, 2021, I received tracking notice that the item had finally been shipped, NINETEEN DAYS after purchase. Their customer service is Literally Non-Existant. I absolutely do not recommend this online business. read more

I ordered the anti itch hair spray and when opening the package, the spray was a mess, there was no more left in the bottle , it was all over the package. I have tried to call and keep getting the same recording, left my telephone number with no call back. read more

Diana Beauty Supply - This is what I received. - Cosmetics & Beauty Supply Near Me - Arleta, California

Placed an order on August 31st. Paid with my card & order came to $61.69. The order confirmation email I received told me that I would be getting notified when my order shipped. That was the last I heard from anyone here. I sent an email on Sept 16th & then decided to look up their number online & called to see if I could get some info on what to expect.. & no answer. Now it's October 26th & STILL no product, no refund, no information of any kind as to what is going on. CLEARLY, this place has some integrity issues, to put it nicely. I would HIGHLY ADVISE NOT BUYING ANYTHING FROM DIANE BEAUTY SUPPLY!!! read more

If I could give 0 stars, I would. I ordered shampoo and conditioner at the end of July, and similar to the other reviewers, I cannot for the life of me get ahold of anyone to find out where my order is. All it says is that the order has been placed, and here we are, 3 months later. It hasn't even shipped...in 3 months... I'm very angry at the lack of customer service of this place. Why have a website and sell products online if you're not going to deliver (literally!)?? Don't be fooled by the site's supposed "instant messenger" service either. I've emailed several times, messaged the site, and nothing. I'll be disputing the charge with my bank. read more

Beware! This "company" is a scam. I placed an order for hard to find hair color. I got the confirmation email and my card was charged, but the products were never shipped. I repeatedly called and emailed but got no response. Finally got my money back when I contested the charge with my bank. read more

Ordered $40 worth of product. I never received the order. I sent multiple emails and never got a response. They are a scam business!

Simply put DO NOT PURCHASE FROM THIS SITE. It is a scam. Bought and paid online for merchandise I could not get anywhere else and received notice it would be shipped. Charged my credit card within minutes, has not shipped, called several times, emailed several times, no response. THIS IS A SCAM WEBSITE. read more

All you need for hair extensions excellent customer service and alot of patience n help

Ordered $179 worth of stuff, got an email saying 10-14 days and never heard from them again. Tried to contact them several times but nothing. Disputing the charges with my credit card company now. Buyer beware!! Total ripoff!! read more

This place is beyond USELESS! Came here one time when my usual beauty supply was closed to buy some braid hair. All they had was "Black And Gold" and only 4 colors. I bought it and left. Fast forward to yesterday when I was looking for crochet hair. They have NOTHING. No crochet hair. No braid hair. No black hair care products at all. I will never return AGAIN. read more

Found the product I wanted online and placed the order. I received an order confirmation. It's been over 2 weeks and my order has not been delivered. I live in the GTA and according to their shipping information on the website it says that it's 3-7 days. No responses to phone messages or email inquiries. Before placing the order online I called the store to place the order directly but I was told the orders for products online need to be ordered online as she said this product is not available. This was the only time they answered the phone. I hate to resort to review online but I have no other way to reach the company as they do not answer their phone. $236.06 credit back to my credit card please. read more

Never received my order. Do not purchase from this store. What else can I say only order from here if you want to get ripped off.

Upon coming to the store. I was asked as soon as I walked in did I need help. I had pictures of the product that I needed. They didn't have the exact brand but something similar and as they showed me where this product was I acknowledged it. It was to pricey for my taste so I continued to walked down the aisle as they both followed behind. I stated ok thank you now I'm just going to take if I can find something else. I went to go down another aisle and I was followed all over the store. Watched ! Very uncomfortable. Never will they get my business. read more

Do not do business with this company. I placed my order online and they charged my card the day I placed the order. That was 3 weeks ago and I have yet to receive my shipment, nor can you reach them by phone. All they have is a recording and they do not return calls. I tried to reach them via FB messenger and they have never opened the message. I have disputed with my credit card company and feel certain I will get my money back but my kid did not have one of her gifts for Christmas because this company is a scam!! DO NOT DO BUSINESS WITH THIS COMPANY!! SCAM SCAM SCAM SCAM BEWARE BEWARE BEWARD!! read more

Never received my order but my credit card was charged. Emailed business twice with no response. It's been almost 2 months. :(

Ordered back in July and still have not received my product. I have been getting the same canned response that someone will get back to be in 24/48 hours. I have asked for a refund multiple times to no avail. Do not buy from this fraudulent company. More than willing to take your money, but you will never receive your product! read more

I ordered an item online that's sold out everywhere but here. That was almost a month ago. I have no tracking information, I've sent emails without any responses, sent a message on Facebook, still nothing. I'm still waiting for my order to even track. Wondering if I'll ever get it or I'll have to file with my bank to get my money back. Horrible company don't do business with them. read more

Very nice and very helpful; the selection and the design of the store are not very fancy.... but the people who work there and the products are good and the prices are cheap read more

This is a fraudulent store front! Do not purchase anything from them! They charge your Credit Card and do not ship any product. Try to call the fake 1-888# - its a recording read more

Horrible experience in my life. A while back i went to buy two ponytails extensions and once I arrived home I realized that the lady gave me a brand new ponytail that was in the box and the second one she gave me was the sample thats on display for everyone to see and touch. So I go back the very next day to explain to them that they made a mistake and gave me the sample ponytail instead of a brand new one. The lady that charge me the day before wasn't working that day so it was a different lady that helped me , she did look at the ponytail and the receipt then was shocked that they gave me the sample ponytail. So then she explain that she couldn't do anything about it unless her boss approves so she said to come back Saturday. So I did go Saturday and the lady who had mistakenly gave me the sample ponytail and the second lady who told me she couldn't do anything about it were both there and told me that their boss was here. So I began to explain to the boss lady what had happen and then she began to laugh at my face and tells me there is no way I'm getting my money back so I told her I do not want my money back all I want is the brand new ponytail that I paid for! She said well that is not going to happen and she continued to laugh at me. I then went up to the ladies that work there and I was talking to the second lady that helped me last time and told her that her boss doesn't want to give me the brand new ponytail that i have paid for ! Then she began to look and touch the sample ponytail that I wanted to return and then started to say " oh no you already used it and it's all stiff " . I couldn't believe that she said that to me because i had shown it to her and the hair was already stiff since it was a sample ponytail instead of the new one . They all started laughing at me and to add to that I was dealing with postpartum depression and once I got into my friends car I started to have a panic attack. All i wanted was my brand new ponytail that I paid for and instead they mistakenly gave me the sample one and they couldn't even be professional about it and instead they all just laughed at me . The asian boss woman is so rude and I will never step in that store ever again. read more

I placed an order 5 weeks ago that I have paid for but has not shipped yet. I have tried emailing, calling and contacting this business through messenger. All of my attempts have been unanswered. Do not order from this company. read more

It's been two weeks and I haven't receive my order. Emailed and sent them messenger, but got no reply. I called and no one picked up the phone. This has never happened to me. If this is a fake company that is ripping people off, they need to be reported and get their website shut down so no more people will get scammed! read more

Please don't order from these people they're thieves you'll never get your order nor will you ever get your money back

DO NOT ORDER from this place. They take your money but don't send you the goods. If you try contacting them they don't respond. What a joke

I find this business extremely offensive. They place a cone out front in the parking lot that says one of the parking spots is exclusively for their establishment. There are a lot of businesses that use that parking lot and their little sign and cone are not legal. I saw a car parked there and they put sticky notes on it saying you can't park here. If they put sticky notes on my car they would have a real problem with me. I'm thinking about turning them into the city so they can make them stop doing this. I never see any cars park there and someone could be using that space. Parking is always difficult there. read more

I'm having the same problem as everyone else. I placed an order, they took my money and I never heard from them again. I tried getting in touch with them many times and they never returned my calls, emails, or chat messages. read more

Not even worth one star. Been waiting on my order for over a month. No one will return my messages emails or text. This company is terrible. read more

This place is nowhere near where I live and I was in a pinch for a hair appointment and needed to buy supplies right away. Unfortunately they weren't going to be open for an hour and I needed the items pronto. I knocked on the locked door and waved frantically at the owner who was inside. He came to the door and took pity on me. Yes, he let me in the buy my supplies. Lifesaver! read more

Unprofessional. Wierd energy from employee as soon as I walked in there Disappointment how you gon have a beauty supply store and not even cater to textured/mixed hair??!! Not even an earring aisle! All I saw was satin bonnets to wrap my hair at night! I needed braiding hair and some hoop earrings. All I saw was straight hair extensions and wigs. Employee was talking too much not acknowledging me needing help so I looked through store and left. As I left she asked if I needed help. Bitch! Don't I look like I need help??!! It's obvious if I walking through the aisles . Yo don't waste your time or money here. Worst beauty shop in LA! Lol read more

I placed my online order with Diane Beauty Supply on June 28, 2020. ORDER #739616006. I ordered 3 x Wella Enrich Moisturizing Leave In Balm 5.07 fl. oz. for $20 CAD each, so my total order with tax was $67.20. I put this on my credit card, and they accepted the money. On July 7th, I changed my address, so I attempted to contact them via email, chat, phone to update my shipping address for the order. I received no acknowledgement that they were updating my shipping address after many attempts to contact them over the following days. On, July 10th, I canceled my order completely and requested a refund. I have contacted them via their website chat, when they're available, which isn't often, about a hundred times. If they do talk to me, they just make excuses as to why they haven't refunded my money. I've sent countless emails. Left phone messages. Nothing. This company stole my money. They need to be held accountable and I need my money back. read more

Don't order anything from this place. First they took forever to ship the item, then apparently the parcel got lost when I paid for expedited parcel. They have a1-888 phone # that goes straight to the voicemail. I had to get my status update via email and no proactiveness on their end at all. They won't refund my money until Canada post figures out what happen to the parcel eventhogh when I Called Canada post they confirmed the parcel is lost. They were so quick to take my money but having really hard time dealing with them. I don't have my money returned or the parcel. Very frustrating! read more

Came in here looking for synthetic hair last minute, walked out as a returning customer. They had a great selection and quantity of bagged hair for braiding. Huge store with tons or supplies and even a wig room! Pleasantly happy I ran into this place. read more