1. Diamond Works

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Mary Esther, FL

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Diamond Works

4.5 (8 reviews)
Closed • 10:00 am - 6:00 pm

Services - Diamond Works

Jewelry repair

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3 years ago

I had my mother's pearls re-strung here and Mike did an amazing job putting everything back together! Their customer service is superb!

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Michael T.

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3 years ago

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Michael T.

Thank you for your review. We appreciate your trust in us.

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4 years ago

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Zales Jewelers - My tungsten carbide ring developed a crack and fell apart. Zales won't replace    it.

Zales Jewelers

(4 reviews)

I bought my wife's ring here not too long ago and the staff was pretty amazing. My initial…read moreperception of jewelry sales people is that they would try to be really pushy but all of the staff was very kind and more than ready with their input! (Good thing!) Her hand is unusually small so we had to get the ring sized and the whole ring had to be redone at a facility. They let her keep the ring and added a spacer so she could have the ring in the time being! It was done relatively quick and they called me up and I picked it up no problem--they ever remembered who I was! Great staff and great customer service, would definitely come back for future jewelry purchases!

Gentlemen, DO NOT…read morepurchase your wedding band from Zales. I have had multiple poor customer service experiences since 2011. We purchased this ring with a protection plan in 2010. In 2011, it was stolen. After weeks of dealing with customer service, they finally agreed to honor their contract and replace it. Recently, this supposedly durable tungsten carbide ring developed a crack and fell apart. I took it into Zales and once again tried to reason for quite some time with the sales associate, Angela. She was very unhelpful and was referencing policies that were irrelevant to my situation. She insisted that once my ring was replaced, I no longer had insurance on it. This was never communicated to me and does not exist in writing anywhere on my original paperwork. FINALLY, hours later, Angela said she would sell me a new protection plan for $54.00 to cover a new purchase up to $291.00, my original purchase price. The same ring now costs $399.00! After much convolution, I decided to turn to the internet and post a warning to young couples. Don't buy from Zales. They will rip you off and waste weeks of your time after they sell you a poor quality product.

Diamond Works - jewelry - Updated October 2026

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