The owner of the Diamond Store in Richfield Utah is one of the most unfriendly people I have ever dealt with. My Fiancé and I went into the store to get the ring resized. When we walked in, she just looked at us and asked what we were in the store for. When we gave her the ring, she said "I'm not going to be able to give you a size of this ring". My Fiance stated that the ring is small because it was his great grandmas ring and it has prongs in it to hold the ring on her finger. She looked at him and said, " I know what the prongs are for."...ok, first off how rude? We let that comment slide. Then she stated how the ring is in "horrible shape" and will need 16 new prongs to hold the diamonds- she spouted out several different prices for us for everything we will be needing done to the ring. So I asked her if she could give us a rough estimate for everything. SHE LOOKS ME IN THE EYES AND SAYS, '' I just told you." How unprofessional and RUDE! I walked out. This woman obviously doesn't care about keeping her business running, nor does she deserve to make a newly engaged couple feel bad about even stepping foot in her store. I do not reccomend. read more