I need to write a "Fair" review of the Grand Pine Cabin.
Many things to like but some real stingers too.
First of all the Grand Pine Cabin was beautiful. It is more designed for 2-3 Families or a large group of young adults. Only 3 actual bedrooms and an open loft that sleeps 6 on each side (total 12 in Loft). The Wrap around porch and wood slides/rockers created a great ambience. Walk out basement to bar and Hot tub were nice touches. Plenty of benches and seating for a large group in the open Kitchen/living room. The fishing was great as well but you must pay $25pp/day.
Now for the "not so great" points. We checked in at 4:45 pm on arrival day in July 2020.
1. David ,who I think is the owner, came to our cabin to inform us of a few concerns. He Never thanked us for coming and staying. He proceeded to inform us that the water was not drinkable. He also never apologized for any inconvenience this might cause and that set the tone. Apparently previous renter had left the shower or water running and therefore their on-site tank was empty. The owner had informed us that since the City water brought in by Fire Truck that it was not potable water and must be boiled first before use. As well as the Showers would be Dark colored. Boy was he correct. The water was dark brown in the toilets and the shower was brown water as well. This dirty water lasted for the first 24 hours and then the water became more clear. However, it was never potable water the entire stay. This alone was a large issue because we had two large families that we had to cook and drink water.
Later through discussion, the owner David informed me their pump only produces 2 gallon/min and this does not keep up with the demand for all the cabins thus the need to purchase city water that was delivered dirty/sentiment.
When pushing the issue with Jessica they never followed up with me.
David the owner never apologized or even made any concessions for the lack of drinking water and not even offered to bring in drinking water to our cabin for the inconvenience. At these Rental rates you expect everything to be working or even informing us in advance.
2. The next issue is the Hot Tub was set to 80 degrees. I personally own a hot tub and I never keep it that low. Normal Hotels keep their Hot tubs at 102-104 degrees. It take hours to heat up 400 gallons on water. So we had to call to get that fixed the 2nd day and could not enjoy the Hot Tub until Day #3
3. The 3rd issue is that the TV's did not work. I called Jessica and she sent David over. David casually informed me that all you had to do was hit the "Home" button. By this time, two different people tried to log on to both TV's and we each spent 30 mins trying and we are not Novices at TV and Electronics. But I also did not want to reconfigure someone elses' thus the reason for calling. David, definitely installed Cheap TV's. You could not even add newer Stream Apps/services like YouTube TV or other Live Programming. So "Not Only" was there no TV or Antennae but there is only streaming available. David, who clearly did not know what he was doing tried to fix the issue and to operate the TV's. So I took over in front of him and reset the Wifi Network. But in order to use the streaming you had to use your own login. Also there was a DVD player but now HDMI cable. So basically we were only able to watch was Netflix using my own Sign-on. But we spent 2 hours dealing with this issue on our Paid Rental vacation!!!
4. The 4th issue was all the Ants in the bathrooms. We called and asked that the owners spray the cabin. This slowly helped but was not a good feeling to experience "Cabins with insects" on the interior.
Not an overall issue but the appliances including TV were not great quality. But the pay for fishing seems like a Crazy amount@ $25pp/day especially if you have 10 people wanting to go fishing for 3 days. That's $750 just to go fishing for three days.
In my opinion paying $607/nt for a Cabin then, I would not expect any of these issues. Which tells me that the owners are not inspecting the place thoroughly between rentals.
Furthermore, the Rental agreement you need to sign is very very meticulous and is written to cover the owner and really nickel and dimes the renters. Charging per hour for Late departures, Charging extra for each additional person to stay above the basic family of maybe four people, Charging $5 for Towel Rental.
We have rented many cabins before and at this level these fees are really unnecessary. That being said we knew those fees prior to booking. But I think overall I would not stay there because of the issues and attitudes.
Sometimes, "Sorry" and "Thanks you's" go a long way. But apparently this is not the thinking of David the owner Diamond Lake Cabins. read more