I've been coming here year to year for my jewelry needs and have always had a positive experience. Will definitely continue to come back! Very friendly service and willingness to help! read more

Rude and slow!! Took forever to size a plain small gold band, no since of urgency or friendly environment existed:(

Took forever to size a simple gold band and the employees were not very personable or welcoming.

My family has purchased 6 different items from Diamond Durrell's in the past few years. Every time we go in there they are very courteous and helpful. (We really like the elderly lady) Whether I am spending thousands of dollars or hundreds of dollars, it makes no difference, same great service. My son and my future son-in-law both bought their engagement rings there and the clerks went out of the way to help them. Both rings are beautiful! Another thing I like, is that this merchant is a local person who was raised in the Lake Area, when I support them, it goes back into our community. We appreciate Diamond Durrell's and feel like they are very honest to deal with. Jason S. read more

Best Jewelry store in Lake Charles! Fantastic staff and service!

i went to 5 jewelry stores in lake charles all looking to replace a diamond and i compared the same shape, size (1ct) and quality. at durrell's i saved $1599 from the lowest price from all the others for the exact same diamond! hands down the best jewelry store in lake charles! period! why pay someone else over $1500 just because?? read more

Everyone has a personal doctor, dentist, and attorney...we also have a personal jeweler. They are family and have had our entire family's business for years. We are not well to do but expect quality and honesty. We are also a military family who treasures all our purchases from them. Durrell and Rose worked with my husband while he served in Iraq to choose a new diamond for my wedding ring setting. We will not trust any other jeweler to help us choose a lifetime piece we and our children will value now and generations to come. Our selections and purchases will be passed down through our family. Thank you Diamond Durrells for not only providing excellent customer service but being a part of the reason our family chose to come home because of family businesses like yours. read more

Our family jeweler forever. Would never go anywhere else!! Love, love, love Durrell's!

I brought a necklace with a heart pendant in to be repaired and the clasp to be replaced. First the older woman told me several times that I needed to replace the chain because it was cheap. It is 33 years old and until the clasp got sprung I never had a problem. I told her it was sentimental because my husband gave it to me as a push present and I wanted to keep it intact to give it to our daughter. The first time we went to pick it up they had only repaired the front of the necklace and not the back where it was all bent up. I didn't hear from them for over a month and finally called to see if it was ready. When my husband went to pick it up the second time the clasp had not been replaced and the clerk argued with my husband that it had. He had to show her it didn't work before she believed him. They had the necklace for over 2 months and still hadn't repaired it correctly even though it was plainly written out on the repair ticket. He waited for them to replace the clasp and they supposedly gave him a discount for the trouble. It does look great now but I definitely would never bring anything there to be repaired again. Durrell seems like a nice guy but the service provided by his repair person and clerks leave much to be desired. read more

IF YOU ARE SHOPPING FOR AN ENGAGEMENT RING, YOU NEED TO READ THIS!!! I went in here with my then girlfriend/now wife shopping for an engagement ring. Our salesman was very helpful and showed my wife a setting that she fell in love with. He gave me a price on the setting with a diamond (specified the exact weight, cut, clarity, certification, etc) on his card. A week later I returned to buy the ring and my salesman was on vacation so I handed the card to the owner and told him they had that ring on hold for me. He brought the ring up front with the exact same stone I had looked at, and told me a price almost $2k higher than what my salesman had quoted me and had written on the card! When I questioned the price, Durrell told me that there was no way the price he gave me was for that stone, even though he listed it all on the card. I gave him multiple chances to honor the price on the card, and when he wouldn't I told him that I only wanted the setting. He apologized and offered to take $1k his price. I said no and gave him the money for the setting. I turned around to walk out and he yelled out that he would honor the price on the card for the stone. I turned and told him that I don't care if he offered to sell me the diamond for $1, that I don't do business with dishonest people, and that the only reason I bought the setting from him is because my wife had been looking at rings for months and this is the only one she absolutely loved. I left there and went straight to Nederland Jewelers. There I found a very comparable diamond to what I was looking at at Diamond Durrell's for a great price. My phone rang and it was Durrell, offering to sell me the diamond for $900 less than quoted on the card (and a good $700 less than the stone I was looking at at Nederland's). I bought the stone from Nederland's and have not set foot in Durrell's ever since. read more